10:00 - 11:00

We have experienced a problem with our main proxy for customers with private addresses using our VoIP service. Due to an ongoing fault within the last hour we have been forced to restart the service. If you are experiencing any issues with your phones, please reboot them, which will force them to re-register with our NAT proxy. We apologise for the inconveniece.

We are aware that this issue has happened a few times over the last fews and are currently internally testing a replacement for this aspect of the service.

We have become aware of a potential problem with our news server - news.gradwell.net this morning. The server has rebooted itself and appears to be functioning normally at present. If you are using news feeds and find further problems, please let us know and we will investigate. This server has rebooted itself several times within the last month and will be decommissioned shortly.

Starts: 2008/08/28 22:00  Ends: 2008/08/28 22:15

In order to add some new storage for voice prompts and music on hold, we need to reboot the lon-pbx-7 Centrex server tomorrow evening.  We estimate the downtime will only be a few minutes however all calls and registrations will be dropped.

We have become aware of an issue affecting customers on lon-pbx-6.gradwell.net, this issue started at 12:52 on 25th August.

The Asterisk process has encountered an error and is currently unable to pass calls successfully.

Engineers have been called out to respond to this situation , and we will update this post once further information has been received.

This issue has now been resolved at 13:08 on 25th August, the Asterisk processes on the PBX server are now responding correctly.

If you are still experiencing problems and your account is registered on lon-pbx-6.gradwell.net please raise an incident request via the portal.

20:50:

We have resolved a back-end database issue which was affecting POP3 connectivity by allowing connections to back-up. Out of hours engineers have worked on the issue to ensure customers do not experience problems throughout the holiday period and we now believe the issue to be resolved. We apologise for the interruption in service.

We have experiencied an issue with our mail load balancer which appeared to be causing a back-log of POP3 connections. This has been rebooted and we believe the issues have been resolved. If you are experiencing problems picking up mail via POP3, please let us know by raising an incident via our customer services desk.

Update 20:20: Our server team are working on a back-end database problem which we believe is the root cause of this issue. We will update customers again as soon as possible.

Our internal monitoring systems have alerted us to a problem with one of our outbound mail relays - v-smtp-auth-relay-4 which started at 14:42. Our server team have restarted the server which should continue processing its outbound mail queue as normal. We apologise for any inconvenience.

The Gradwell office will be closed on Monday 25th August due to the
public holiday in the UK.

Our customer service team will be available between 9am and 1pm , outside of these hours telephone and email support will be limited.

The Gradwell office will reopen at 8am on Tuesday 26th August

Please also be aware that any bank transactions and payments may take longer than usual so you must ensure you have sufficient credit
organised over this period.

We are currently seeing an issue with our Voip and Hosting Control panels being unavailable and timing out.

We are investigating the issue and will update gradwellstatus.com when we have further information.

We have experienced a brief issue with one of our VoIP Centrex servers - lon-pbx-7.

This has now been corrected, however, due to an over-commitment of resources on the server, there may have been a brief period where audio was not set up correctly on the server, we apologise for any inconvenience. Due to our infrastucture changes recently, we are now able to expand the resources on this server without a shutdown, so we will be doing this today to ensure continued operation.