Gradwell Service News

Outage with NAT proxy

10:00 - 11:00

We have experienced a problem with our main proxy for customers with private addresses using our VoIP service. Due to an ongoing fault within the last hour we have been forced to restart the service. If you are experiencing any issues with your phones, please reboot them, which will force them to re-register with our NAT proxy. We apologise for the inconveniece.

We are aware that this issue has happened a few times over the last fews and are currently internally testing a replacement for this aspect of the service.

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