We are currently experiencing an issue on our network with regards to outbound calling.

A number of customers are receiving 603 Declined errors from our PSTN gateways.

We have reported this to our server engineers and we are currently investigating this intermittent fault.

We will update this problem once further information has been received from our server engineers.

12:05: We have now resolved this issue which was caused by our back-end database slaves responding slowly.  These have now been restarted by our server engineers to clear any backlog and to ensure that call setups are working correctly.  This issue will have caused a small number of call setup failures since this morning, with a gradual increase in traffic until our internal monitoring alerted us to a more serious problem. We apologise for any inconvenience caused by this partial outage on the network.

Related Posts

• October 3, 2008 -- lon-pbx-12 restart 15:43
• September 12, 2008 -- Backend database issue
• September 5, 2008 -- lon-pbx-12
• September 2, 2008 -- Ongoing lon-pbx-12 issue
• August 21, 2008 -- lon-pbx-7