Gradwell Service News

NewSIP registration issue

We are currently experiencing a problem with customer SIP registrations on the NewSIP platform.

This may prevent calls in and out of the platform.

Our server team are aware of the problem and are working to restore service as quickly as possible.
We apologise for any inconvenience caused.

13:15: This issue has been resolved and was caused by a database error in our registration and user back-end.  Our server team are continuing to look into this issue to add more redundancy into the system, however, the immediate issue is now resolved.

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