Orange customers cannot reach Gradwell services
Some customers are reporting that they cannot reach our sites or services at all. Our investigations have shown that affected customers are using Orange Broadband. We are investigating this issue with our transit providers. We would recommend that customers report this issue to Orange directly. We will update this status announcement as soon as any more information is available.
Update 15:00 We have been in touch with both of our transit providers and they have reported that the issue appears to be with Open Transit/France Telecom (of which Orange is a reseller). Our transit providers have attempted to contact IP addresses in these ranges and are seeing varying degrees of packet loss. If you are experiencing this problem, please contact your broadband provider to report a fault.
Update: 19:30, 23rd Nov: We understand from customers that Orange/FT have now resolved this problem.
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