(48) (16) (84) (78) (83) (17) (20) (3) (130)We will be performing maintenance on work on lon-pbx-1 this evening from 23:00 and migrating data on to a new hard drive. There will be a brief outage whilst the data is migrated. We apologise for any inconvenience this may cause you.
Update: This maintenance was completed on time. There was a brief failure this morning which led to a backup PBX coming into operation, which was resolved by 09:10.
Starts: 2009/03/31 22:00 Ends: 2009/03/31 22:30
On the evening of Tuesday 31st we will be removing an inactive IP address from our NewSIP cluster. Previously the cluster had two customer facing IP addresses, however following some improvements to our clustering system we have changed our DNS to use only a single IP address. Therefore we are now in a position to remove the unused IP address for simplicity and ease of maintenance.
We do not expect this to cause any serious impact however as we restart our load balancing code there may be a few moments of interruption to service. If you experience problems after this maintenance please try rebooting your VoIP phone, as a very small number of devices do not correctly pick up DNS changes.
Please accept our apologies for any problems this work may cause.
Starts: 2009/03/30 22:00 Ends: 2009/03/30 23:00
Tonight we need to apply some software patches to our NewSIP registration servers. Due to the clustered nature of the service this should not have a serious impact, however there may be brief interruptions to service while we swap the active servers in order to apply the patches to the inactive servers.
Please accept our apologies for any problems this maintenance may cause.
We are experiencing an outage with the file server ‘lon-file-4′ which hosts customer websites.
Customers with sites on this server will not currently be accessible.
We are working to resolve this issue for customers as soon as possible and apologise for any inconvenience this will cause.
lon-file-4 is now back in service and has been serving customer sites from /home6 and /home8 correctly for the past 25 minutes. We are continuing to investigate the cause of this issue.
This announcement is intended to serve as an End of Life (EOL) notice
against two of our legacy shell servers, which are running FreeBSD.
Removal from service will occur on 30th April 2009 and all customers are
hereby advised to migrate to ’shell.gradwell.net’ in the next 4-5 weeks.
End of Life
30th April 2009
Affected Hosts:
ochre.gradwell.net
newred.gradwell.net
Any scheduled jobs (via cron) or screen sessions running on these hosts
must be migrated over prior to the removal date, customers should note
that the new shell servers are running CentOS 5.x and not FreeBSD.
Any data which is not located in your home directory on these servers
will *not* be migrated, so please ensure you do not use other locations
on the filesystem (ie: /tmp) for essential data.
Please contact the support team if you have questions.
Starts: 2009/03/26 22:00 Ends: 2009/03/26 23:59
On Thursday, we will be releasing updates for our control panels, to resolve some outstanding issues and to launch new features.
During this maintenance, our control panels may be unavailable for short periods of time. We apologise in advance for any inconvenience caused, and will endeavour to keep down time to a minimum.
Starts: 2009/03/15 22:00 Ends: 2009/03/15 23:59
On Sunday night we will be moving our authoritative DNS generation and synchronization onto a new dedicated server. As part of this work we will be reconfiguring the DNS software on all of our authoritative DNS servers, and as such each server may suffer brief service interruptions, however we will keep such downtime to a minimum and ensure that only one server is affected at any given time, as such there should be very little impact to customers.
This work will affect all hosted domains, using primary and secondary DNS, on our own nameservers (ns0/1/2.gradwell.net) as well as any domains customers are hosting on dedicated nameserver addresses. This work will also affect the gradwell.net domain and so there is potential for minor disruption across all services.
Additionally, during the maintenance, customers may find that DNS updates from the control panel and our DynDNS service may not take effect immediately.
Please accept our apologies for any inconvenience this work may cause, however it is essential maintenance to improve the resilience of our DNS service.
Update: This work was completed at approximately 23:30 on Sunday night with minimal service disruption.
We are currently seeing an issue with access to v-mail-file-3. We are currently investigating and expect the service to be available again shortly.
Update 15:36: Our server team have restored this server to operation and have tested access to the mail server is working correctly again. If customers are still experiencing a problem accessing email, we would recommend re-entering their password into their email clients. We apologise for any inconvenience caused.
Update 15:58: Due to continuing problems with v-mail-file-3, we will be shortly powering it down briefly and re-locating this machine on our network, we will be working in conjunction to our datacentre technicians in performing network changes which should resolve this issue. We will update customers again as soon as new information is available.
Update 17:25: We have completed our emergency maintenance on v-mail-file-3 and the service has now been fully restored. If customers are still experiencing access problems with mailboxes, please let us know by submitting an incident via the portal, clearly stating the username and we will investigate for you, as soon as possible.
Our server team are currently investigating a problem with access to mailboxes on our v-mail-file-3 IMAP and POP3 server. We are working to bring this server back online fully, as soon as possible and apologise for any inconvenience caused.
Update 18:40: The v-mail-file-3 server has been brought back online.
