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Single/Multi-User VoIP platform maintenance

Starts: 2010/03/08 00:01 Ends: 2010/03/08 01:00

At midnight on Sunday night/Monday morning we are performing some updates on our single/multi-user VoIP platform.  We anticipate approximately 10 minutes of downtime.  During this period, users will be unable to make or receive VoIP calls, and extensions may fail to register.  Any calls in progress when the maintenance start will not be dropped.

The following VoIP services will not be affected by this maintenance:

  • All trunks (SIP and IAX, inbound and outbound)
  • Remote Call Forwarding
  • Fax-to-Email
  • Diverts on single/multi-user VoIP extension (extensions will not receive calls, but diverts will still function) - provided the divert is configured through our control panel
  • Hosted Unified Comms

Please accept our apologies for any inconvenience this may cause, and if you have any questions, please contact our support team.

Update (00:48): This maintenance work has now completed, with full service restored at 00:40.

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