Portal error fix released
Over the last week we have identified a number of reports of customers getting ‘500′ errors when using our control panels, particularly when editing support tickets.
This is a problem with the way the control panel software has interacted with our database and we deployed a fix for this on Friday afternoon (5th March).
The problem is now resolved. Please accept our apologies for the problem and inconvenience this caused and thank you to the customers who aided in the diagnostic.
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March 8th, 2010, 11:40 am by Ben Smithurst Resolved Portal Problems
