We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are investigating and we will update when further information is made available. Please note, this will only affect LLU lines, IPstream and Datastream lines are unaffected
***Update 16:40***
Our DSL carrier has advised these faults are now totally cleared. We apologise to any of our DSL users that were affected.
Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to a backhaul fault, customers connected to these exchanges will not have any DSL connection available.
All exchanges will still have 999 emergency call functionality.
BT are currently investigating. Exchanges affected have been listed below.
Broadwell, Great Barr, Stourbridge, Kingswinford, Kidderminster, Tipton and Dudley.
UPDATE 13:34 - We have been informed that BT engineers are onsite carrying out fibre repairs , further updates will follow.
UPDATE 15:09 - BT Engineers are continuing to repair the fibre that has become damaged.
UPDATE 09:12 25/2/10 - Services have now been restored to all exchanges above apart from Tipton, BT engineering are continuing to investigate and repair fibre.
UPDATE 09:02 26/2/10 - Services to all exchanges listed above have now been restored.
Starts: 2010/02/03 01:00 Ends: 2010/02/03 06:00
Our ADSL carrier is performing engineering work on Wednesday 3rd February 2010, this maintenance window will open at 01:00 and close at 06:00
During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.
Our carrier is performing network upgrades at the exchanges listed below in order to enhance the Quality of Service offered to customers.
We would recommend first power cycling your router if you find you are unable to gain internet access on Thursday morning after this work has been completed.
- Abingdon Frome
- Accrington Fulham
- Acomb Fulwood
- Acton Glossop
- Aintree Gloucester
- Amersham Golders-Green
- Anfield Golders-Green
- Ashford Goole
- Ashington Grantham
- Ashton_On_Ribble Great Barr
- Astley-Bridge Great-Crosby
- Aycliffe Greenford
- Bagshot Greenford
- Bamber-Bridge Guisley
- Beauchief Halifax
- Bedlington Hammersmith
- Bewdley Hampstead
- Bishops-Stortford Hampstead
- Bishops-Stortford Harehills
- Blackburn Harestock
- Bloomsbury Harlesden
- Bloomsbury Harlow
- Bordon Harlow
- Bournemouth Harrogate
- Bowes Park Harrow
- Bowes-Park Harrow
- Bracknell Headingley
- Bradford Heath Hayes
- Brimscombe Heaton-Moor
- Broadwell Hednesford
- Broomhill Hemsworth
- Broughton Hertford
- Burnham Hexham
- Burnley Higher-Bolton
- Burntwood Hoddesdon
- Burton-On-Trent Holywell
- Bury Hooton
- Byfleet Horsforth
- Caerphilly Horsham-Carfax
- Caldicot Horwich
- Calne Houghton-Le-Spring
- Camberley Hounslow
- Cannock Hounslow
- Canonbury Huddersfield
- Canonbury Huntingdon
- Cardiff Empire Hunts-Cross
- Carnforth Huyton
- Castleford Hyde
- Caversham Irby
- Cheltenham Keighley
- Chepstow Kenfig Hill
- Chertsey Kensington Gardens
- Cheslyn-Hay Kentish Town
- Chesterfield Kenton Road
- Chester-North Kidderminster
- Childwall Kings Cross
- Chippenham Kings-Cross
- Chorley Kingsmead
- Christchurch Kingswinford
- Churchtown Kingswood
- Cirencester Kneller Hall
- Cleckheaton Lark-Lane
- Clerkenwell Layton
- Cleveleys Leamore
- Clitheroe Leatherhead
- Colchester Leatherhead
- Coleford Leyland
- Conisbroug Lichfield
- Cosham Littleborough
- Cross Hills Liverpool-Central
- Crossgates Llanelli
- Darlington Llantrisant
- Darwen Lymington
- Daubhill Maghull
- Denton Maida-Vale
- Dereham Maida-Vale
- Devizes Maidenhead
- Dinnington Malvern
- Dorking Marlow
- Dorking Marple
- Drayton Marton
- Droitwich Melksham
- Dudley Melrosegate
- Dursley Middleton
- Earls Court Midsomer-Norton
- East Mill Hill
- Eastleigh Milnsbridge
- Ecclesfield Mirfield
- Edgware Morecambe
- Edgware Morley
- Egham Morpeth
- Elland Morriston
- Enfield Mortlake
- Evesham Mortlake
- Fallings-Park Mosborough
- Felixstowe Muswell-Hill
- Fernhill-Heath Muswell-Hill
- Finchley Neath
- Fleet Nelson
- Formby Neston
Some users might be seeing some problems making a connection to our Gradwell DSL service. This is being investigated now by our on-call system admin team and our core network engineers. We will post any updates here as soon as possible.
We apologise for any problems this is causing
Update 13:53 - Our network engineers have discovered a problem on our DSL termination equipment which did not appear to have responded to a fault earlier in the day which meant that one of our RADIUS servers was no longer available. The fault has been corrected and we will be working with our hardware vendors to determine what the best course of action is to ensure this type of fault cannot happen in future.
Starts: 2009/11/11 01:00 Ends: 2009/11/11 06:00
Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.
Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.
- vauxhall.llu.as9105.net
- acton.llu.as9105.net
- rusholme.llu.as9105.net
- acton.llu.as9105.net
- enfield.llu.as9105.net
- ilford-central.llu.as9105.net
- barnet.llu.as9105.net
- walsall.llu.as9105.net
- hemel-hempstead.llu.as9105.net
- kidbrooke.llu.as9105.net
- hemel-hempstead.llu.as9105.net
- bowes-park.llu.as9105.net
- burgess-hill.llu.as9105.net
- muswell-hill.llu.as9105.net
- walkden.llu.as9105.net
- brentwood.llu.as9105.net
- dagenham.llu.as9105.net
- haywards-heath.llu.as9105.net
- ashton.llu.as9105.net
- bicester.llu.as9105.net
- stony-stratford.llu.as9105.net
- bolton.llu.as9105.net
- bracknell.llu.as9105.net
- kneller-hall.llu.as9105.net
- edgware.llu.as9105.net
- hendon.llu.as9105.net
- merton-park.llu.as9105.net
- luton.llu.as9105.net
- mortlake.llu.as9105.net
- new-southgate.llu.as9105.net
- sanderstead.llu.as9105.net
- swadlincote.llu.as9105.net
- upper-holloway.llu.as9105.net
- chorlton.llu.as9105.net
- colindale.llu.as9105.net
- southall.llu.as9105.net
- didsbury.llu.as9105.net
- stony-stratford.llu.as9105.net
- gants-hill.llu.as9105.net
- sutton-cheam.llu.as9105.net
- dulwich.llu.as9105.net
- hayes-north.llu.as9105.net
- gants-hill.llu.as9105.net
- beulah-hill.llu.as9105.net
- kingsland-green.llu.as9105.net
- ribbleton.llu.as9105.net
- rickmansworth.llu.as9105.net
- ringway.llu.as9105.net
- ormskirk.llu.as9105.net
- rock-ferry.llu.as9105.net
- simonswood.llu.as9105.net
- penwortham.llu.as9105.net
- poulton-le-fylde.llu.as9105.net
- rainham.llu.as9105.net
- ramsbottom.llu.as9105.net
- upminster.llu.as9105.net
- waltham-cross.llu.as9105.net
- waterloo.llu.as9105.net
- wath-upon-dearne.llu.as9105.net
- south-shore.llu.as9105.net
- welwyn-garden-city.llu.as9105.net
- west-drayton.llu.as9105.net
- westhoughton.llu.as9105.net
- wombwell.llu.as9105.net
- woodhouse.llu.as9105.net
- st-annes.llu.as9105.net
- stanmore.llu.as9105.net
- staveley.llu.as9105.net
- trafford.llu.as9105.net
- tunbridge-wells.llu.as9105.net
- bayswater.llu.as9105.net
- halfway.llu.as9105.net
- goodmayes.llu.as9105.net
- clacton-on-sea.llu.as9105.net
- garforth.llu.as9105.net
- great-barr.llu.as9105.net
- tunbridge-wells.llu.as9105.net
- victoria.llu.as9105.net
- lowestoft.llu.as9105.net
Starts: 2009/11/10 01:00 Ends: 2009/11/10 06:00
Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.
Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.
- stoneygate.llu.as9105.net
- cheslyn-hay.llu.as9105.net
- runcorn-main.llu.as9105.net
- chester-north.llu.as9105.net
- tamworth.llu.as9105.net
- st-barnabus.llu.as9105.net
- twyford.llu.as9105.net
- scotstoun.llu.as9105.net
- urmston.llu.as9105.net
- leighton-buzzard.llu.as9105.net
- leytonstone.llu.as9105.net
- castleford.llu.as9105.net
- wilmslow.llu.as9105.net
- hooton.llu.as9105.net
- par.llu.as9105.net
- sandal.llu.as9105.net
- blackburn.llu.as9105.net
- woolston.llu.as9105.net
- coleford.llu.as9105.net
- altrincham.llu.as9105.net
- southport.llu.as9105.net
- acomb.llu.as9105.net
- wallington.llu.as9105.net
- purley.llu.as9105.net
- nuneaton.llu.as9105.net
- mitcham.llu.as9105.net
- barnby-dun.llu.as9105.net
- st-peters.llu.as9105.net
- totton.llu.as9105.net
- middlewich.llu.as9105.net
- stoneycroft.llu.as9105.net
- chesterfield.llu.as9105.net
- winton.llu.as9105.net
- mill-hill.llu.as9105.net
- foleshill.llu.as9105.net
- moss-side.llu.as9105.net
- blythe-bridge.llu.as9105.net
- st-marychurch.llu.as9105.net
- maryhill.llu.as9105.net
- cheadle.llu.as9105.net
- primrose-hill.llu.as9105.net
- dawlish.llu.as9105.net
- daventry.llu.as9105.net
- warwick.llu.as9105.net
- durham.llu.as9105.net
- goscote.llu.as9105.net
- chingford.llu.as9105.net
- mercury.llu.as9105.net
- lower-holloway.llu.as9105.net
- mountwood.llu.as9105.net
- fair-oak.llu.as9105.net
- sheldon.llu.as9105.net
- richmond-kew.llu.as9105.net
- hunslet.llu.as9105.net
- milton-keynes.llu.as9105.net
- conisbrough.llu.as9105.net
- bourne-end.llu.as9105.net
- brighouse.llu.as9105.net
- bromborough.llu.as9105.net
- dewsbury.llu.as9105.net
- elstree.llu.as9105.net
- broadstone.llu.as9105.net
- garston.llu.as9105.net
- doncaster.llu.as9105.net
- grays-thurrock.llu.as9105.net
- dewsbury.llu.as9105.net
- great-crosby.llu.as9105.net
- hainault.llu.as9105.net
- doncaster-north.llu.as9105.net
- dunstable.llu.as9105.net
- manchester-east.llu.as9105.net
- egham.llu.as9105.net
- hatch-end.llu.as9105.net
- horwich.llu.as9105.net
- hoyland.llu.as9105.net
- hulme-hill.llu.as9105.net
- hunts-cross.llu.as9105.net
- hatfield.llu.as9105.net
- ilkeston.llu.as9105.net
- irby.llu.as9105.net
- layton.llu.as9105.net
- heckmondwike.llu.as9105.net
- higher-bolton.llu.as9105.net
- hitchin.llu.as9105.net
- hoddesdon.llu.as9105.net
- holmfirth.llu.as9105.net
- littleborough.llu.as9105.net
- mexborough.llu.as9105.net
- milnsbridge.llu.as9105.net
- longford.llu.as9105.net
- netherley.llu.as9105.net
- north-shore.llu.as9105.net
- low-moor.llu.as9105.net
- manningham.llu.as9105.net
- marlow.llu.as9105.net
- old-whittington.llu.as9105.net
We are in the process of rebooting one of our ESX machines ‘Mars’, this will affect several services including our public DNS resolvers.
VoIP Customers may experience DNS related issues if phones are configured to use 193.111.200.91 and 193.111.200.191 as their DNS Servers. DSL Customers may experience an outage where web sites cannot be reached.
Our server admin team are working on this now and will try to keep disruption to a minimum. Our apologies for any problems experienced because of this
Update 12:51: Our DNS resolvers are now back online and working correctly. This issue will have resulted in a problem setting up calls. We are currently bringing back other services such as control panels are working as quickly as possible to restore any affected services.
Update 13:16: Control panel access has been restored.
We have been informed by our carrier that the following exchanges are experiencing a power related issue and a loss of backhaul, as such customers connected to these exchanges will experience a total loss of internet services.
Geographic location of affected services:
porthcawl
thatcham
newbury
alton
newbury
basingstoke
thatcham
alton
tadley
tadley
caversham
caversham
porthcawl
basingstoke
Engineers and power contractors are onsite and have identified an issue which they are now working to resolve.
Further updates will be posted once received from our carrier
UPDATE 12:16 - All sites affected are still without connectivity, our carrier and its contractors are expecting the next update in an hours time.
UPDATE 13:42 - Connectivity has been restored to all affected sites, however this may be inturrupted as engineering works are ongoing to correct the original fault.
UPDATE 16:59 - This issue has now been resolved, connectivity to all affected sites has been fully restored.
