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Gradwell Service News

Broadband

RESOLVED - DSL outage - Luton exchange(s)

We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are investigating and we will update when further information is made available. Please note, this will only affect LLU lines, IPstream and Datastream lines are unaffected

***Update 16:40***

Our DSL carrier has advised these faults are now totally cleared. We apologise to any of our DSL users that were affected.

RESOLVED: Midlands ADSL LLU Outage

Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to a backhaul fault, customers connected to these exchanges will not have any DSL connection available.

All exchanges will still have 999 emergency call functionality.

BT are currently investigating. Exchanges affected have been listed below.

Broadwell, Great Barr, Stourbridge, Kingswinford, Kidderminster, Tipton and Dudley.

UPDATE 13:34 - We have been informed that BT engineers are onsite carrying out fibre repairs , further updates will follow.

UPDATE 15:09 - BT Engineers are continuing to repair the fibre that has become damaged.

UPDATE 09:12 25/2/10 - Services have now been restored to all exchanges above apart from Tipton, BT engineering are continuing to investigate and repair fibre.

UPDATE 09:02 26/2/10 - Services to all exchanges listed above have now been restored.

UPCOMING: ADSL Maintenance Works

Starts: 2010/02/03 01:00 Ends: 2010/02/03 06:00

Our ADSL carrier is performing engineering work on Wednesday 3rd February 2010, this maintenance window will open at 01:00 and close at 06:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

Our carrier is performing network upgrades at the exchanges listed below in order to enhance the Quality of Service offered to customers.

We would recommend first power cycling your router if you find you are unable to gain internet access on Thursday morning after this work has been completed.

  • Abingdon         Frome
  • Accrington         Fulham
  • Acomb         Fulwood
  • Acton         Glossop
  • Aintree         Gloucester
  • Amersham         Golders-Green
  • Anfield         Golders-Green
  • Ashford         Goole
  • Ashington         Grantham
  • Ashton_On_Ribble         Great Barr
  • Astley-Bridge         Great-Crosby
  • Aycliffe         Greenford
  • Bagshot         Greenford
  • Bamber-Bridge         Guisley
  • Beauchief         Halifax
  • Bedlington         Hammersmith
  • Bewdley         Hampstead
  • Bishops-Stortford         Hampstead
  • Bishops-Stortford         Harehills
  • Blackburn         Harestock
  • Bloomsbury         Harlesden
  • Bloomsbury         Harlow
  • Bordon         Harlow
  • Bournemouth         Harrogate
  • Bowes Park        Harrow
  • Bowes-Park         Harrow
  • Bracknell         Headingley
  • Bradford         Heath Hayes
  • Brimscombe         Heaton-Moor
  • Broadwell         Hednesford
  • Broomhill         Hemsworth
  • Broughton         Hertford
  • Burnham         Hexham
  • Burnley         Higher-Bolton
  • Burntwood         Hoddesdon
  • Burton-On-Trent         Holywell
  • Bury         Hooton
  • Byfleet         Horsforth
  • Caerphilly         Horsham-Carfax
  • Caldicot         Horwich
  • Calne         Houghton-Le-Spring
  • Camberley         Hounslow
  • Cannock         Hounslow
  • Canonbury         Huddersfield
  • Canonbury         Huntingdon
  • Cardiff Empire        Hunts-Cross
  • Carnforth         Huyton
  • Castleford         Hyde
  • Caversham         Irby
  • Cheltenham         Keighley
  • Chepstow         Kenfig Hill
  • Chertsey         Kensington Gardens
  • Cheslyn-Hay         Kentish Town
  • Chesterfield         Kenton Road
  • Chester-North         Kidderminster
  • Childwall         Kings Cross
  • Chippenham         Kings-Cross
  • Chorley         Kingsmead
  • Christchurch         Kingswinford
  • Churchtown         Kingswood
  • Cirencester         Kneller Hall
  • Cleckheaton         Lark-Lane
  • Clerkenwell         Layton
  • Cleveleys         Leamore
  • Clitheroe         Leatherhead
  • Colchester         Leatherhead
  • Coleford         Leyland
  • Conisbroug         Lichfield
  • Cosham         Littleborough
  • Cross Hills        Liverpool-Central
  • Crossgates         Llanelli
  • Darlington         Llantrisant
  • Darwen         Lymington
  • Daubhill         Maghull
  • Denton         Maida-Vale
  • Dereham         Maida-Vale
  • Devizes         Maidenhead
  • Dinnington         Malvern
  • Dorking         Marlow
  • Dorking         Marple
  • Drayton         Marton
  • Droitwich         Melksham
  • Dudley         Melrosegate
  • Dursley         Middleton
  • Earls Court        Midsomer-Norton
  • East         Mill Hill
  • Eastleigh         Milnsbridge
  • Ecclesfield         Mirfield
  • Edgware         Morecambe
  • Edgware         Morley
  • Egham         Morpeth
  • Elland         Morriston
  • Enfield         Mortlake
  • Evesham         Mortlake
  • Fallings-Park         Mosborough
  • Felixstowe         Muswell-Hill
  • Fernhill-Heath         Muswell-Hill
  • Finchley         Neath
  • Fleet         Nelson
  • Formby         Neston

RESOLVED: DSL authentication problems

Some users might be seeing some problems making a connection to our Gradwell DSL service. This is being investigated now by our on-call system admin team and our core network engineers. We will post any updates here as soon as possible.

We apologise for any problems this is causing

Update 13:53 - Our network engineers have discovered a problem on our DSL termination equipment which did not appear to have responded to a fault earlier in the day which meant that one of our RADIUS servers was no longer available.  The fault has been corrected and we will be working with our hardware vendors to determine what the best course of action is to ensure this type of fault cannot happen in future.

UPCOMING: ADSL Infrastructure Improvements

Starts: 2009/11/11 01:00 Ends: 2009/11/11 06:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

  • vauxhall.llu.as9105.net
  • acton.llu.as9105.net
  • rusholme.llu.as9105.net
  • acton.llu.as9105.net
  • enfield.llu.as9105.net
  • ilford-central.llu.as9105.net
  • barnet.llu.as9105.net
  • walsall.llu.as9105.net
  • hemel-hempstead.llu.as9105.net
  • kidbrooke.llu.as9105.net
  • hemel-hempstead.llu.as9105.net
  • bowes-park.llu.as9105.net
  • burgess-hill.llu.as9105.net
  • muswell-hill.llu.as9105.net
  • walkden.llu.as9105.net
  • brentwood.llu.as9105.net
  • dagenham.llu.as9105.net
  • haywards-heath.llu.as9105.net
  • ashton.llu.as9105.net
  • bicester.llu.as9105.net
  • stony-stratford.llu.as9105.net
  • bolton.llu.as9105.net
  • bracknell.llu.as9105.net
  • kneller-hall.llu.as9105.net
  • edgware.llu.as9105.net
  • hendon.llu.as9105.net
  • merton-park.llu.as9105.net
  • luton.llu.as9105.net
  • mortlake.llu.as9105.net
  • new-southgate.llu.as9105.net
  • sanderstead.llu.as9105.net
  • swadlincote.llu.as9105.net
  • upper-holloway.llu.as9105.net
  • chorlton.llu.as9105.net
  • colindale.llu.as9105.net
  • southall.llu.as9105.net
  • didsbury.llu.as9105.net
  • stony-stratford.llu.as9105.net
  • gants-hill.llu.as9105.net
  • sutton-cheam.llu.as9105.net
  • dulwich.llu.as9105.net
  • hayes-north.llu.as9105.net
  • gants-hill.llu.as9105.net
  • beulah-hill.llu.as9105.net
  • kingsland-green.llu.as9105.net
  • ribbleton.llu.as9105.net
  • rickmansworth.llu.as9105.net
  • ringway.llu.as9105.net
  • ormskirk.llu.as9105.net
  • rock-ferry.llu.as9105.net
  • simonswood.llu.as9105.net
  • penwortham.llu.as9105.net
  • poulton-le-fylde.llu.as9105.net
  • rainham.llu.as9105.net
  • ramsbottom.llu.as9105.net
  • upminster.llu.as9105.net
  • waltham-cross.llu.as9105.net
  • waterloo.llu.as9105.net
  • wath-upon-dearne.llu.as9105.net
  • south-shore.llu.as9105.net
  • welwyn-garden-city.llu.as9105.net
  • west-drayton.llu.as9105.net
  • westhoughton.llu.as9105.net
  • wombwell.llu.as9105.net
  • woodhouse.llu.as9105.net
  • st-annes.llu.as9105.net
  • stanmore.llu.as9105.net
  • staveley.llu.as9105.net
  • trafford.llu.as9105.net
  • tunbridge-wells.llu.as9105.net
  • bayswater.llu.as9105.net
  • halfway.llu.as9105.net
  • goodmayes.llu.as9105.net
  • clacton-on-sea.llu.as9105.net
  • garforth.llu.as9105.net
  • great-barr.llu.as9105.net
  • tunbridge-wells.llu.as9105.net
  • victoria.llu.as9105.net
  • lowestoft.llu.as9105.net

UPCOMING: ADSL Infrastructure Improvements

Starts: 2009/11/10 01:00 Ends: 2009/11/10 06:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

  • stoneygate.llu.as9105.net
  • cheslyn-hay.llu.as9105.net
  • runcorn-main.llu.as9105.net
  • chester-north.llu.as9105.net
  • tamworth.llu.as9105.net
  • st-barnabus.llu.as9105.net
  • twyford.llu.as9105.net
  • scotstoun.llu.as9105.net
  • urmston.llu.as9105.net
  • leighton-buzzard.llu.as9105.net
  • leytonstone.llu.as9105.net
  • castleford.llu.as9105.net
  • wilmslow.llu.as9105.net
  • hooton.llu.as9105.net
  • par.llu.as9105.net
  • sandal.llu.as9105.net
  • blackburn.llu.as9105.net
  • woolston.llu.as9105.net
  • coleford.llu.as9105.net
  • altrincham.llu.as9105.net
  • southport.llu.as9105.net
  • acomb.llu.as9105.net
  • wallington.llu.as9105.net
  • purley.llu.as9105.net
  • nuneaton.llu.as9105.net
  • mitcham.llu.as9105.net
  • barnby-dun.llu.as9105.net
  • st-peters.llu.as9105.net
  • totton.llu.as9105.net
  • middlewich.llu.as9105.net
  • stoneycroft.llu.as9105.net
  • chesterfield.llu.as9105.net
  • winton.llu.as9105.net
  • mill-hill.llu.as9105.net
  • foleshill.llu.as9105.net
  • moss-side.llu.as9105.net
  • blythe-bridge.llu.as9105.net
  • st-marychurch.llu.as9105.net
  • maryhill.llu.as9105.net
  • cheadle.llu.as9105.net
  • primrose-hill.llu.as9105.net
  • dawlish.llu.as9105.net
  • daventry.llu.as9105.net
  • warwick.llu.as9105.net
  • durham.llu.as9105.net
  • goscote.llu.as9105.net
  • chingford.llu.as9105.net
  • mercury.llu.as9105.net
  • lower-holloway.llu.as9105.net
  • mountwood.llu.as9105.net
  • fair-oak.llu.as9105.net
  • sheldon.llu.as9105.net
  • richmond-kew.llu.as9105.net
  • hunslet.llu.as9105.net
  • milton-keynes.llu.as9105.net
  • conisbrough.llu.as9105.net
  • bourne-end.llu.as9105.net
  • brighouse.llu.as9105.net
  • bromborough.llu.as9105.net
  • dewsbury.llu.as9105.net
  • elstree.llu.as9105.net
  • broadstone.llu.as9105.net
  • garston.llu.as9105.net
  • doncaster.llu.as9105.net
  • grays-thurrock.llu.as9105.net
  • dewsbury.llu.as9105.net
  • great-crosby.llu.as9105.net
  • hainault.llu.as9105.net
  • doncaster-north.llu.as9105.net
  • dunstable.llu.as9105.net
  • manchester-east.llu.as9105.net
  • egham.llu.as9105.net
  • hatch-end.llu.as9105.net
  • horwich.llu.as9105.net
  • hoyland.llu.as9105.net
  • hulme-hill.llu.as9105.net
  • hunts-cross.llu.as9105.net
  • hatfield.llu.as9105.net
  • ilkeston.llu.as9105.net
  • irby.llu.as9105.net
  • layton.llu.as9105.net
  • heckmondwike.llu.as9105.net
  • higher-bolton.llu.as9105.net
  • hitchin.llu.as9105.net
  • hoddesdon.llu.as9105.net
  • holmfirth.llu.as9105.net
  • littleborough.llu.as9105.net
  • mexborough.llu.as9105.net
  • milnsbridge.llu.as9105.net
  • longford.llu.as9105.net
  • netherley.llu.as9105.net
  • north-shore.llu.as9105.net
  • low-moor.llu.as9105.net
  • manningham.llu.as9105.net
  • marlow.llu.as9105.net
  • old-whittington.llu.as9105.net

RESOLVED: ESX host problems

We are in the process of rebooting one of our ESX machines ‘Mars’, this will affect several services including our public DNS resolvers.

VoIP Customers may experience DNS related issues if phones are configured to use 193.111.200.91 and 193.111.200.191 as their DNS Servers. DSL Customers may experience an outage where web sites cannot be reached.

Our server admin team are working on this now and will try to keep disruption to a minimum. Our apologies for any problems experienced because of this

Update 12:51: Our DNS resolvers are now back online and working correctly.  This issue will have resulted in a problem setting up calls.  We are currently bringing back other services such as control panels are working as quickly as possible to restore any affected services.

Update 13:16: Control panel access has been restored.

UPCOMING: ADSL Infrastructure Improvements

Starts: 2009/11/05 01:00 Ends: 2009/11/05 06:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

  • hayes-common
  • slade-green
  • Chelmsford
  • Kidderminster
  • kings-langley
  • kensington-gardens
  • Marylebone
  • swanley
  • north-cheam
  • Paddington
  • west-wickham
  • canonbury
  • Chelsea
  • teddington
  • birkdale
  • blyth
  • teddington
  • brimscombe
  • ainsdale
  • alloa
  • ashington
  • burntwood
  • chippenham
  • Cirencester
  • consett
  • caldy
  • copthorne
  • cross-hills
  • dalgety-bay
  • devizes
  • downhall
  • canvey-island
  • carnforth
  • Chepstow
  • droitwich
  • Gillingham
  • Gloucester
  • goole
  • dursley
  • hawkwell
  • hetton-le-hole
  • eastwood
  • fernhill-heath
  • Fleetwood
  • flint
  • frome
  • leabrooks
  • lemington
  • longfield
  • heysham
  • longton-lclot
  • Lytham
  • hillside
  • holmer-green
  • holywell
  • Kenton
  • kirkaldy
  • melton-mowbray
  • oakham
  • otley
  • prestatyn
  • radstock
  • rainham-ndrai
  • Redditch
  • ripon
  • midsomer-norton
  • Morecambe
  • morpeth
  • seaton-delaval
  • stocksbridge
  • strood.llu
  • trowbridge
  • wells
  • westbury
  • south
  • st-johns
  • wickford
  • woodham-ferrers
  • worle
  • yatton
  • bodmin
  • burnham-on-sea
  • liskeard
  • Camborne
  • cheltenham

UPCOMING: ADSL Infrastructure Improvements

Starts: 2009/11/03 01:00 Ends: 2009/11/03 06:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

  • atherton
  • bloomsbury
  • psrsons-green
  • leeds
  • liverpool-central
  • highbury
  • llanelli
  • eltham
  • coventry
  • wrexham
  • feltham
  • narborough
  • greenford
  • shefford
  • calne
  • binley
  • lark-lane
  • perivale
  • melksham
  • palmers-green
  • balby
  • st-ives
  • rushey-green
  • paisley
  • glenfield
  • aldershort
  • seaford
  • northolt

RESOLVED: DSL Exchange Outage

We have been informed by our carrier that the following exchanges are experiencing a power related issue and a loss of backhaul, as such customers connected to these exchanges will experience a total loss of internet services.

Geographic location of affected services:

porthcawl

thatcham

newbury

alton

newbury

basingstoke

thatcham

alton

tadley

tadley

caversham

caversham

porthcawl

basingstoke

Engineers and power contractors are onsite and have identified an issue which they are now working to resolve.

Further updates will be posted once received from our carrier

UPDATE 12:16 - All sites affected are still without connectivity, our carrier and its contractors are expecting the next update in an hours time.

UPDATE 13:42 - Connectivity has been restored to all affected sites, however this may be inturrupted as engineering works are ongoing to correct the original fault.

UPDATE 16:59 - This issue has now been resolved, connectivity to all affected sites has been fully restored.