Gradwell Service News

Starts: 2009/07/01 01:00 Ends: 2009/07/01 05:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 20 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

• Cambridge - EACAM
• Sheffield - SLSF
• Idle - MYIDL
• Rantham -
• Grantham - EMGRHAM
• St. Albans - LNSTB
• Worcester - WMWR
• Ashton-in-Makerfield - LCAIM
• Moelsey

We have made the following changes to the Gradwell control panels this afternoon:

• All of our control panels are now hosted on *.gradwell.com.
• Our control panels share a new look & feel and Gradwell’s new logo.

These changes are the first step in the launch of Gradwell’s refreshed brand. There will be more changes from us in the coming days.

If you spot any problems with any of our control panels, please contact Customer Services to let us know.

Starts: 2009/02/27 01:00 Ends: 2009/02/27 06:00

Our ADSL carrier is performing core network engineering work on Friday 27th February, this maintenance window will open at 01:00 and close at 06:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

We would recommend first power cycling your router if you find you are unable to gain internet access on Friday morning after this work has been completed.

09:00 We have been receiving some reports of connectivity issues on some Gradwell DSL circuits.  We are investigating with our supplier and will provide an update as soon as possible.

Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to resolve the problem as quickly as possible.  We apologise for any ongoing inconvenience.  Due to the nature of the problem, VoIP will not be affected.

Update 13:00, Our engineers are now reporting that this issue is now resolved and the cause is under investigation.  We apologise to all DSL customers for the extended length of this problem.

Starts: 2008/11/12 01:00 Ends: 2008/11/12 05:30

The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.

There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.

The following exchanges are affected ; ANDOVER, BANGOR, BOURNEMOUTH, BRIDGEND, CARDIFF-EMPIRE, CHRISTCHURCH, CWMBRAN, EAST-BAY, EAST-GRINSTEAD, EMSWORTH, GOSPORT, HARESTOCK, HAVANT, HUNTINGDON, KENFIG-HILL, MARCH, NEWBURY, PONTYPOOL, PORTSMOUTH-NORTH, SALISBURY, STOWMARKET, SUMMERTOWN, WHITCHURCH, WOOLSTON