Gradwell Service News » Completed Broadband Maintenance

Annex M DSLAM Upgrades

Gavin Lewandowski — Tue, 23 Jun 2009 09:08:27 +0000

Starts: 2009/07/01 01:00 Ends: 2009/07/01 05:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 20 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

Cambridge - EACAM
Sheffield - SLSF
Idle - MYIDL
Rantham -
Grantham - EMGRHAM
St. Albans - LNSTB
Worcester - WMWR
Ashton-in-Makerfield - LCAIM
Moelsey

Control Panels New Look and Feel

Stuart Herbert — Tue, 02 Jun 2009 13:59:51 +0000

We have made the following changes to the Gradwell control panels this afternoon:

All of our control panels are now hosted on *.gradwell.com.
Our control panels share a new look & feel and Gradwell’s new logo.

These changes are the first step in the launch of Gradwell’s refreshed brand. There will be more changes from us in the coming days.

If you spot any problems with any of our control panels, please contact Customer Services to let us know.

COMPLETED: Gradwell ADSL Engineering Work

Gavin Lewandowski — Fri, 27 Feb 2009 17:26:07 +0000

Starts: 2009/03/05 00:00 Ends: 2009/03/05 07:00

Our ADSL carrier is performing core network engineering work on Thursday 5th March, this maintenance window will open at 00:00 and close at 07:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

We would recommend first power cycling your router if you find you are unable to gain internet access on Thursday morning after this work has been completed.

COMPLETE: Gradwell ADSL Engineering Work

Gavin Lewandowski — Mon, 23 Feb 2009 12:39:46 +0000

Starts: 2009/02/27 01:00 Ends: 2009/02/27 06:00

Our ADSL carrier is performing core network engineering work on Friday 27th February, this maintenance window will open at 01:00 and close at 06:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

We would recommend first power cycling your router if you find you are unable to gain internet access on Friday morning after this work has been completed.

DSL routing issue

David Palmer — Wed, 19 Nov 2008 11:38:12 +0000

09:00 We have been receiving some reports of connectivity issues on some Gradwell DSL circuits. We are investigating with our supplier and will provide an update as soon as possible.

Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to resolve the problem as quickly as possible. We apologise for any ongoing inconvenience. Due to the nature of the problem, VoIP will not be affected.

Update 13:00, Our engineers are now reporting that this issue is now resolved and the cause is under investigation. We apologise to all DSL customers for the extended length of this problem.

Upcoming Exchange Maintenance

Gavin Lewandowski — Wed, 05 Nov 2008 12:45:33 +0000

Starts: 2008/11/12 01:00 Ends: 2008/11/12 05:30

The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.

There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.

The following exchanges are affected ; ANDOVER, BANGOR, BOURNEMOUTH, BRIDGEND, CARDIFF-EMPIRE, CHRISTCHURCH, CWMBRAN, EAST-BAY, EAST-GRINSTEAD, EMSWORTH, GOSPORT, HARESTOCK, HAVANT, HUNTINGDON, KENFIG-HILL, MARCH, NEWBURY, PONTYPOOL, PORTSMOUTH-NORTH, SALISBURY, STOWMARKET, SUMMERTOWN, WHITCHURCH, WOOLSTON

Upcoming LLU Maintenance

Gavin Lewandowski — Wed, 05 Nov 2008 12:35:32 +0000

Starts: 2008/11/11 01:00 Ends: 2008/11/11 05:30

The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.

There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.

The following exchanges are affected ; AMERSHAM, ASHFORD, BAGSHOT, BRACKNELL, BRADFORD, BURNHAM ON SEA, BYFLEET, CAMBERLEY, CASTLEFORD, CHERTSEY, CLECKHEATON, CROSS HILLS, CROSS GATES, EGHAM, ELLAND, FLEET, GUISLEY, HALIFAX, HAREHILLS, HARROGATE, HEADINGLEY, HORSFORTH, HUDDERSFIELD, KEIGHLEY, MAIDENHEAD, MARLOW, MILNSBRIDGE, MIRFIELD, MORLEY, NORMANTON, OTLEY, RICKMANSWORTH, ROTHWELL, RUISLIP, SEACROFT, SKIPTON, SKYPORT, SLOUGH-LANGLEY, SLOUGH-MAIN, STAINES, STARBEK, TODMORDEN, TWYFORD, UXBRIDGE, WEYBRIDGE, WOKING, WOKINGHAM, WOODLEY, YATELEY

RESOLVED: Upcoming LLU DSLAM Maintenance

Gavin Lewandowski — Thu, 30 Oct 2008 10:32:45 +0000

Starts: 2008/11/06 01:00 Ends: 2008/11/06 05:30

The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.

There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.

The following exchanges are affected ;SALFORD1 (Salford) STAPLES (Staples)

RESOLVED: Upcoming LLU DSLAM Maintenance

Gavin Lewandowski — Mon, 27 Oct 2008 08:39:54 +0000

Starts: 2008/10/29 01:00 Ends: 2008/10/29 03:00

The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.

There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.

The following exchanges are affected ;WEWLOR (Lords) and CMNUN- (Nuneaton)

RESOLVED: Upcoming LLU Exchange Maintenance

Gavin Lewandowski — Tue, 14 Oct 2008 18:01:15 +0000

We have been informed that maintenance work needs to be performed on the Rochdale (LCROC) exchange to divert underground cables away from road works.

These maintenance works will affect any customer who is connected to the LCROC exchange between the hours of 02:00 and 04:00 on the 19th of October - during this time access to the Internet will be unavailable.

Customers connected to LCROC may find they will need to reboot their ADSL equipment in order to regain connectivity once the maintenance window closes.