We have now restarted lon-pbx-11 and it has now taken over from the backup and is passing calls correctly. We apologise for any issues you may have experienced whilst this changeover took place.

If you are experiencing any problems after this changeover, please reboot your VoIP device to enable it to re-register.

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 20 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

• Cambridge - EACAM
• Sheffield - SLSF
• Idle - MYIDL
• Rantham -
• Grantham - EMGRHAM
• St. Albans - LNSTB
• Worcester - WMWR
• Ashton-in-Makerfield - LCAIM
• Moelsey

• All of our control panels are now hosted on *.gradwell.com.
• Our control panels share a new look & feel and Gradwell’s new logo.

These changes are the first step in the launch of Gradwell’s refreshed brand. There will be more changes from us in the coming days.

If you spot any problems with any of our control panels, please contact Customer Services to let us know.

We are unable to identify which customers are affected by this issue as this data is not available, current issues will be reduced speed and packet loss.

A fibre break near Woking has been identified as the cause of this issue and engineering teams are currently enroute to site to repair the damage.

UPDATE 12:09 - Fibre rings have now been respliced and our carrier has reported that circuits are now stable

Customers connecting over BT’s Datastream network may experiencing problems in negogiating a PPP session.

Our carrier has dispatched local engineering teams to the exchanges to investigate the cause of this problem further.

We will update this posting once further information has been received from the carrier.

Update 1:45pm - Engineers have now reset the switching tables at the affected Sheffield exchanges , indiciations now show this issue has been resolved, our carrier will continue to monitor and update us.

Starts: 2009/03/05 00:00 Ends: 2009/03/05 07:00

Our ADSL carrier is performing core network engineering work on Thursday 5th March, this maintenance window will open at 00:00 and close at 07:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

We would recommend first power cycling your router if you find you are unable to gain internet access on Thursday morning after this work has been completed.

Our ADSL carrier is performing core network engineering work on Friday 27th February, this maintenance window will open at 01:00 and close at 06:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

We would recommend first power cycling your router if you find you are unable to gain internet access on Friday morning after this work has been completed.

Update 11:10: Our server team have informed us that this problem is now resolved and DSL circuits can now be ordered via the website.

Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to resolve the problem as quickly as possible.  We apologise for any ongoing inconvenience.  Due to the nature of the problem, VoIP will not be affected.

Update 13:00, Our engineers are now reporting that this issue is now resolved and the cause is under investigation.  We apologise to all DSL customers for the extended length of this problem.

We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.

Further updates will be posted once information has been received.

21:32 - BT Engineers have restored connectivity to this exchange.