Gradwell Service News » Broadband

RESOLVED - DSL outage - Luton exchange(s)

Dean Green — Tue, 09 Mar 2010 15:00:35 +0000

We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are investigating and we will update when further information is made available. Please note, this will only affect LLU lines, IPstream and Datastream lines are unaffected

***Update 16:40***

Our DSL carrier has advised these faults are now totally cleared. We apologise to any of our DSL users that were affected.

RESOLVED: Midlands ADSL LLU Outage

Gavin Lewandowski — Wed, 24 Feb 2010 09:58:31 +0000

Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to a backhaul fault, customers connected to these exchanges will not have any DSL connection available.

All exchanges will still have 999 emergency call functionality.

BT are currently investigating. Exchanges affected have been listed below.

Broadwell, Great Barr, Stourbridge, Kingswinford, Kidderminster, Tipton and Dudley.

UPDATE 13:34 - We have been informed that BT engineers are onsite carrying out fibre repairs , further updates will follow.

UPDATE 15:09 - BT Engineers are continuing to repair the fibre that has become damaged.

UPDATE 09:12 25/2/10 - Services have now been restored to all exchanges above apart from Tipton, BT engineering are continuing to investigate and repair fibre.

UPDATE 09:02 26/2/10 - Services to all exchanges listed above have now been restored.

UPCOMING: ADSL Maintenance Works

Gavin Lewandowski — Tue, 26 Jan 2010 11:48:39 +0000

Starts: 2010/02/03 01:00 Ends: 2010/02/03 06:00

Our ADSL carrier is performing engineering work on Wednesday 3rd February 2010, this maintenance window will open at 01:00 and close at 06:00

During this time, customers may become disconnected from the network , this may happen more than once during the maintenance window.

Our carrier is performing network upgrades at the exchanges listed below in order to enhance the Quality of Service offered to customers.

We would recommend first power cycling your router if you find you are unable to gain internet access on Thursday morning after this work has been completed.

Abingdon Frome
Accrington Fulham
Acomb Fulwood
Acton Glossop
Aintree Gloucester
Amersham Golders-Green
Anfield Golders-Green
Ashford Goole
Ashington Grantham
Ashton_On_Ribble Great Barr
Astley-Bridge Great-Crosby
Aycliffe Greenford
Bagshot Greenford
Bamber-Bridge Guisley
Beauchief Halifax
Bedlington Hammersmith
Bewdley Hampstead
Bishops-Stortford Hampstead
Bishops-Stortford Harehills
Blackburn Harestock
Bloomsbury Harlesden
Bloomsbury Harlow
Bordon Harlow
Bournemouth Harrogate
Bowes Park Harrow
Bowes-Park Harrow
Bracknell Headingley
Bradford Heath Hayes
Brimscombe Heaton-Moor
Broadwell Hednesford
Broomhill Hemsworth
Broughton Hertford
Burnham Hexham
Burnley Higher-Bolton
Burntwood Hoddesdon
Burton-On-Trent Holywell
Bury Hooton
Byfleet Horsforth
Caerphilly Horsham-Carfax
Caldicot Horwich
Calne Houghton-Le-Spring
Camberley Hounslow
Cannock Hounslow
Canonbury Huddersfield
Canonbury Huntingdon
Cardiff Empire Hunts-Cross
Carnforth Huyton
Castleford Hyde
Caversham Irby
Cheltenham Keighley
Chepstow Kenfig Hill
Chertsey Kensington Gardens
Cheslyn-Hay Kentish Town
Chesterfield Kenton Road
Chester-North Kidderminster
Childwall Kings Cross
Chippenham Kings-Cross
Chorley Kingsmead
Christchurch Kingswinford
Churchtown Kingswood
Cirencester Kneller Hall
Cleckheaton Lark-Lane
Clerkenwell Layton
Cleveleys Leamore
Clitheroe Leatherhead
Colchester Leatherhead
Coleford Leyland
Conisbroug Lichfield
Cosham Littleborough
Cross Hills Liverpool-Central
Crossgates Llanelli
Darlington Llantrisant
Darwen Lymington
Daubhill Maghull
Denton Maida-Vale
Dereham Maida-Vale
Devizes Maidenhead
Dinnington Malvern
Dorking Marlow
Dorking Marple
Drayton Marton
Droitwich Melksham
Dudley Melrosegate
Dursley Middleton
Earls Court Midsomer-Norton
East Mill Hill
Eastleigh Milnsbridge
Ecclesfield Mirfield
Edgware Morecambe
Edgware Morley
Egham Morpeth
Elland Morriston
Enfield Mortlake
Evesham Mortlake
Fallings-Park Mosborough
Felixstowe Muswell-Hill
Fernhill-Heath Muswell-Hill
Finchley Neath
Fleet Nelson
Formby Neston

RESOLVED: DSL authentication problems

Dean Green — Sat, 07 Nov 2009 12:11:30 +0000

Some users might be seeing some problems making a connection to our Gradwell DSL service. This is being investigated now by our on-call system admin team and our core network engineers. We will post any updates here as soon as possible.

We apologise for any problems this is causing

Update 13:53 - Our network engineers have discovered a problem on our DSL termination equipment which did not appear to have responded to a fault earlier in the day which meant that one of our RADIUS servers was no longer available. The fault has been corrected and we will be working with our hardware vendors to determine what the best course of action is to ensure this type of fault cannot happen in future.

UPCOMING: ADSL Infrastructure Improvements

Gavin Lewandowski — Mon, 02 Nov 2009 13:51:23 +0000

Starts: 2009/11/11 01:00 Ends: 2009/11/11 06:00

Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.

Users connected to the following exchanges will be disconnected for upto 30 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.

vauxhall.llu.as9105.net
acton.llu.as9105.net
rusholme.llu.as9105.net
acton.llu.as9105.net
enfield.llu.as9105.net
ilford-central.llu.as9105.net
barnet.llu.as9105.net
walsall.llu.as9105.net
hemel-hempstead.llu.as9105.net
kidbrooke.llu.as9105.net
hemel-hempstead.llu.as9105.net
bowes-park.llu.as9105.net
burgess-hill.llu.as9105.net
muswell-hill.llu.as9105.net
walkden.llu.as9105.net
brentwood.llu.as9105.net
dagenham.llu.as9105.net
haywards-heath.llu.as9105.net
ashton.llu.as9105.net
bicester.llu.as9105.net
stony-stratford.llu.as9105.net
bolton.llu.as9105.net
bracknell.llu.as9105.net
kneller-hall.llu.as9105.net
edgware.llu.as9105.net
hendon.llu.as9105.net
merton-park.llu.as9105.net
luton.llu.as9105.net
mortlake.llu.as9105.net
new-southgate.llu.as9105.net
sanderstead.llu.as9105.net
swadlincote.llu.as9105.net
upper-holloway.llu.as9105.net
chorlton.llu.as9105.net
colindale.llu.as9105.net
southall.llu.as9105.net
didsbury.llu.as9105.net
stony-stratford.llu.as9105.net
gants-hill.llu.as9105.net
sutton-cheam.llu.as9105.net
dulwich.llu.as9105.net
hayes-north.llu.as9105.net
gants-hill.llu.as9105.net
beulah-hill.llu.as9105.net
kingsland-green.llu.as9105.net
ribbleton.llu.as9105.net
rickmansworth.llu.as9105.net
ringway.llu.as9105.net
ormskirk.llu.as9105.net
rock-ferry.llu.as9105.net
simonswood.llu.as9105.net
penwortham.llu.as9105.net
poulton-le-fylde.llu.as9105.net
rainham.llu.as9105.net
ramsbottom.llu.as9105.net
upminster.llu.as9105.net
waltham-cross.llu.as9105.net
waterloo.llu.as9105.net
wath-upon-dearne.llu.as9105.net
south-shore.llu.as9105.net
welwyn-garden-city.llu.as9105.net
west-drayton.llu.as9105.net
westhoughton.llu.as9105.net
wombwell.llu.as9105.net
woodhouse.llu.as9105.net
st-annes.llu.as9105.net
stanmore.llu.as9105.net
staveley.llu.as9105.net
trafford.llu.as9105.net
tunbridge-wells.llu.as9105.net
bayswater.llu.as9105.net
halfway.llu.as9105.net
goodmayes.llu.as9105.net
clacton-on-sea.llu.as9105.net
garforth.llu.as9105.net
great-barr.llu.as9105.net
tunbridge-wells.llu.as9105.net
victoria.llu.as9105.net
lowestoft.llu.as9105.net

UPCOMING: ADSL Infrastructure Improvements

Gavin Lewandowski — Mon, 02 Nov 2009 13:41:00 +0000

Starts: 2009/11/10 01:00 Ends: 2009/11/10 06:00

stoneygate.llu.as9105.net
cheslyn-hay.llu.as9105.net
runcorn-main.llu.as9105.net
chester-north.llu.as9105.net
tamworth.llu.as9105.net
st-barnabus.llu.as9105.net
twyford.llu.as9105.net
scotstoun.llu.as9105.net
urmston.llu.as9105.net
leighton-buzzard.llu.as9105.net
leytonstone.llu.as9105.net
castleford.llu.as9105.net
wilmslow.llu.as9105.net
hooton.llu.as9105.net
par.llu.as9105.net
sandal.llu.as9105.net
blackburn.llu.as9105.net
woolston.llu.as9105.net
coleford.llu.as9105.net
altrincham.llu.as9105.net
southport.llu.as9105.net
acomb.llu.as9105.net
wallington.llu.as9105.net
purley.llu.as9105.net
nuneaton.llu.as9105.net
mitcham.llu.as9105.net
barnby-dun.llu.as9105.net
st-peters.llu.as9105.net
totton.llu.as9105.net
middlewich.llu.as9105.net
stoneycroft.llu.as9105.net
chesterfield.llu.as9105.net
winton.llu.as9105.net
mill-hill.llu.as9105.net
foleshill.llu.as9105.net
moss-side.llu.as9105.net
blythe-bridge.llu.as9105.net
st-marychurch.llu.as9105.net
maryhill.llu.as9105.net
cheadle.llu.as9105.net
primrose-hill.llu.as9105.net
dawlish.llu.as9105.net
daventry.llu.as9105.net
warwick.llu.as9105.net
durham.llu.as9105.net
goscote.llu.as9105.net
chingford.llu.as9105.net
mercury.llu.as9105.net
lower-holloway.llu.as9105.net
mountwood.llu.as9105.net
fair-oak.llu.as9105.net
sheldon.llu.as9105.net
richmond-kew.llu.as9105.net
hunslet.llu.as9105.net
milton-keynes.llu.as9105.net
conisbrough.llu.as9105.net
bourne-end.llu.as9105.net
brighouse.llu.as9105.net
bromborough.llu.as9105.net
dewsbury.llu.as9105.net
elstree.llu.as9105.net
broadstone.llu.as9105.net
garston.llu.as9105.net
doncaster.llu.as9105.net
grays-thurrock.llu.as9105.net
dewsbury.llu.as9105.net
great-crosby.llu.as9105.net
hainault.llu.as9105.net
doncaster-north.llu.as9105.net
dunstable.llu.as9105.net
manchester-east.llu.as9105.net
egham.llu.as9105.net
hatch-end.llu.as9105.net
horwich.llu.as9105.net
hoyland.llu.as9105.net
hulme-hill.llu.as9105.net
hunts-cross.llu.as9105.net
hatfield.llu.as9105.net
ilkeston.llu.as9105.net
irby.llu.as9105.net
layton.llu.as9105.net
heckmondwike.llu.as9105.net
higher-bolton.llu.as9105.net
hitchin.llu.as9105.net
hoddesdon.llu.as9105.net
holmfirth.llu.as9105.net
littleborough.llu.as9105.net
mexborough.llu.as9105.net
milnsbridge.llu.as9105.net
longford.llu.as9105.net
netherley.llu.as9105.net
north-shore.llu.as9105.net
low-moor.llu.as9105.net
manningham.llu.as9105.net
marlow.llu.as9105.net
old-whittington.llu.as9105.net

RESOLVED: ESX host problems

Dean Green — Thu, 29 Oct 2009 12:22:49 +0000

We are in the process of rebooting one of our ESX machines ‘Mars’, this will affect several services including our public DNS resolvers.

VoIP Customers may experience DNS related issues if phones are configured to use 193.111.200.91 and 193.111.200.191 as their DNS Servers. DSL Customers may experience an outage where web sites cannot be reached.

Our server admin team are working on this now and will try to keep disruption to a minimum. Our apologies for any problems experienced because of this

Update 12:51: Our DNS resolvers are now back online and working correctly. This issue will have resulted in a problem setting up calls. We are currently bringing back other services such as control panels are working as quickly as possible to restore any affected services.

Update 13:16: Control panel access has been restored.

UPCOMING: ADSL Infrastructure Improvements

Gavin Lewandowski — Tue, 27 Oct 2009 09:14:08 +0000

Starts: 2009/11/05 01:00 Ends: 2009/11/05 06:00

hayes-common
slade-green
Chelmsford
Kidderminster
kings-langley
kensington-gardens
Marylebone
swanley
north-cheam
Paddington
west-wickham
canonbury
Chelsea
teddington
birkdale
blyth
teddington
brimscombe
ainsdale
alloa
ashington
burntwood
chippenham
Cirencester
consett
caldy
copthorne
cross-hills
dalgety-bay
devizes
downhall
canvey-island
carnforth
Chepstow
droitwich
Gillingham
Gloucester
goole
dursley
hawkwell
hetton-le-hole
eastwood
fernhill-heath
Fleetwood
flint
frome
leabrooks
lemington
longfield
heysham
longton-lclot
Lytham
hillside
holmer-green
holywell
Kenton
kirkaldy
melton-mowbray
oakham
otley
prestatyn
radstock
rainham-ndrai
Redditch
ripon
midsomer-norton
Morecambe
morpeth
seaton-delaval
stocksbridge
strood.llu
trowbridge
wells
westbury
south
st-johns
wickford
woodham-ferrers
worle
yatton
bodmin
burnham-on-sea
liskeard
Camborne
cheltenham

UPCOMING: ADSL Infrastructure Improvements

Gavin Lewandowski — Mon, 26 Oct 2009 10:48:38 +0000

Starts: 2009/11/03 01:00 Ends: 2009/11/03 06:00

atherton
bloomsbury
psrsons-green
leeds
liverpool-central
highbury
llanelli
eltham
coventry
wrexham
feltham
narborough
greenford
shefford
calne
binley
lark-lane
perivale
melksham
palmers-green
balby
st-ives
rushey-green
paisley
glenfield
aldershort
seaford
northolt

RESOLVED: DSL Exchange Outage

Gavin Lewandowski — Wed, 30 Sep 2009 08:51:16 +0000

We have been informed by our carrier that the following exchanges are experiencing a power related issue and a loss of backhaul, as such customers connected to these exchanges will experience a total loss of internet services.

Geographic location of affected services:

porthcawl

thatcham

newbury

alton

newbury

basingstoke

thatcham

alton

tadley

caversham

porthcawl

basingstoke

Engineers and power contractors are onsite and have identified an issue which they are now working to resolve.

Further updates will be posted once received from our carrier

UPDATE 12:16 - All sites affected are still without connectivity, our carrier and its contractors are expecting the next update in an hours time.

UPDATE 13:42 - Connectivity has been restored to all affected sites, however this may be inturrupted as engineering works are ongoing to correct the original fault.

UPDATE 16:59 - This issue has now been resolved, connectivity to all affected sites has been fully restored.