We have become aware of an issue with customers attempting to connect to any of our services which use our 79.135.96/19 IP address range. This effects email and voip and will cause connections to fail.
We are currently investigating this with our network admins and ask that any customer having the problem to please send an email to support@gradwell.net with the following information.
1) Your ip address. This can be found by going to www.whatismyip.org
2) A traceroute to the server you are connecting to ie relay.gradwell.net or nat.gradwell.net.
We apologise for any inconvieneince caused.
09:00 We have been receiving some reports of connectivity issues on some Gradwell DSL circuits. We are investigating with our supplier and will provide an update as soon as possible.
Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to resolve the problem as quickly as possible. We apologise for any ongoing inconvenience. Due to the nature of the problem, VoIP will not be affected.
Update 13:00, Our engineers are now reporting that this issue is now resolved and the cause is under investigation. We apologise to all DSL customers for the extended length of this problem.
We have been informed that users connected to the WINSFORD exchange will be experiencing issues with their DSL service.
We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.
Further updates will be posted once information has been received.
21:32 - BT Engineers have restored connectivity to this exchange.
We have been informed that users connected to the STHELENS exchange will be experiencing issues with their DSL service.
We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.
Further updates will be posted once information has been received.
We have received reports that customers connected to the THAME exchange are experiencing a loss of ADSL connectivity.
BT Engineering have been dispatched to the exchange and are now investigating the cause of the problem.
Dialing codes affected ; 01844 (THAME)
Further updates will follow once information has been received.
We have been informed that users connected to the HARTLEPOOL exchange will be experiencing issues with their DSL service.
This is due to a major fibre break, BT engineers are currently onsite and are working to restore service.
UPDATE: BT eningeering have now received replacement parts and works will continue at 12:30
Further updates will be posted once information becomes available.
We have been informed by our DSL service team that customers connected to the BASINGSTOKE exchange will currently be experiencing issues with connecting to our ADSL service.
A BT Powerfailure has caused inaccessibility to all LLU equipment hosted at the exchange , BT Power engineers are en route.
We will update this notification once further information has been received from our service team.
Our providers have now marked this fault as clear, BT engineering have replaced a failed power source at the exchange.
We have been informed by our DSL service team that customers connected to the POOLE exchange will currently be experiencing issues with connecting to our ADSL service.
This incident has been escalated to our service provider and we will update this report once further information is received.
Starts: 2008/10/20 01:30 Ends: 2008/10/20 02:30
The following exchanges are due to receive a software update affecting any customer connected to our LLU/Annex M DSL products.
There will be a loss of connectivity while the software update is applied , and customers may need to reboot their equipment to regain connectivity.
The following exchanges are affected ; SWANLEY , CHELSEA, NORTH-CHEAM , AINSDALE , ALLOA , ALSAGER , ASCOT , ASHINGTON and BASILDON
