Gradwell Service News » Resolved Broadband Problems

RESOLVED: lon-pbx-11 fallover to backup server

Dean Green — Thu, 25 Jun 2009 11:28:34 +0000

One of our PBXs - lon-pbx-11.gradwell.net swapped to its backup server just after 12:00 .

We have now restarted lon-pbx-11 and it has now taken over from the backup and is passing calls correctly. We apologise for any issues you may have experienced whilst this changeover took place.

If you are experiencing any problems after this changeover, please reboot your VoIP device to enable it to re-register.

RESOLVED: DSL Datastream IP Issues

Gavin Lewandowski — Sat, 23 May 2009 11:31:14 +0000

Our DSL Provider has issued a notification that they are currently seeing resilience issues on their core network, this is affecting BT Datastream networks only connected between their Reading Harbour POP and Bristol POP

We are unable to identify which customers are affected by this issue as this data is not available, current issues will be reduced speed and packet loss.

A fibre break near Woking has been identified as the cause of this issue and engineering teams are currently enroute to site to repair the damage.

UPDATE 12:09 - Fibre rings have now been respliced and our carrier has reported that circuits are now stable

Notification of DSL Service outage Sheffield

Gavin Lewandowski — Fri, 15 May 2009 08:36:20 +0000

Our ADSL carrier has reported that they are experiencing an issue with DSL connections in the Sheffield area.

Customers connecting over BT’s Datastream network may experiencing problems in negogiating a PPP session.

Our carrier has dispatched local engineering teams to the exchanges to investigate the cause of this problem further.

We will update this posting once further information has been received from the carrier.

Update 1:45pm - Engineers have now reset the switching tables at the affected Sheffield exchanges , indiciations now show this issue has been resolved, our carrier will continue to monitor and update us.

RESOLVED: DSL availability checking

David Palmer — Mon, 09 Feb 2009 10:27:18 +0000

We are aware of a temporary issue with ordering DSL circuits and checking line availability at present. Our developers are working with our supplier - Tiscali, to resolve the problem as soon as possible.

Update 11:10: Our server team have informed us that this problem is now resolved and DSL circuits can now be ordered via the website.

LLU Exchange Outage - WINSFORD

Gavin Lewandowski — Mon, 17 Nov 2008 13:29:32 +0000

We have been informed that users connected to the WINSFORD exchange will be experiencing issues with their DSL service.

We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.

Further updates will be posted once information has been received.

21:32 - BT Engineers have restored connectivity to this exchange.

LLU Exchange Outage - Atherstone

Gavin Lewandowski — Thu, 13 Nov 2008 19:03:45 +0000

We have been informed that users connected to the ATHERSTONE exchange will be experiencing issues with their DSL service.

The local electricity board are onsite and are investigating the cause of this outage.

Further updates will be posted once information has been received.

LLU Exchange Outage - STHELENS

Gavin Lewandowski — Thu, 13 Nov 2008 14:49:24 +0000

We have been informed that users connected to the STHELENS exchange will be experiencing issues with their DSL service.

We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.

Further updates will be posted once information has been received.

BT Exchange Outage

Gavin Lewandowski — Tue, 11 Nov 2008 18:34:36 +0000

We have received reports that customers connected to the THAME exchange are experiencing a loss of ADSL connectivity.

BT Engineering have been dispatched to the exchange and are now investigating the cause of the problem.

Dialing codes affected ; 01844 (THAME)

Further updates will follow once information has been received.

RESOLVED:LLU Exchange Outage

Gavin Lewandowski — Fri, 07 Nov 2008 10:25:45 +0000

We have been informed that users connected to the HARTLEPOOL exchange will be experiencing issues with their DSL service.

This is due to a major fibre break, BT engineers are currently onsite and are working to restore service.

UPDATE: BT eningeering have now received replacement parts and works will continue at 12:30

Further updates will be posted once information becomes available.

LLU Exchange Outage - Basingstoke

Gavin Lewandowski — Mon, 20 Oct 2008 12:44:21 +0000

We have been informed by our DSL service team that customers connected to the BASINGSTOKE exchange will currently be experiencing issues with connecting to our ADSL service.

A BT Powerfailure has caused inaccessibility to all LLU equipment hosted at the exchange , BT Power engineers are en route.

We will update this notification once further information has been received from our service team.

Our providers have now marked this fault as clear, BT engineering have replaced a failed power source at the exchange.