Mailboxes stored on our ‘Yellowstone’ mail store have temporarily been unavailable due to a memory problem. The server has been restarted and is now operational. Customers may be prompted by their email clients for a password when sending or receiving. Our engineers will be performing further maintenance to increase memory of this server this evening at 22:00. We do not expect this maintenance to last more than a few minutes, during which mailboxes will be temporarily unavailable.
Update: This maintenance was successfully completed between 22:25 and 22:35.
We are removing SMTP after POP3 support from the network. This was a legacy authentication method for email clients which did not support usernames and passwords. Customers will have received periodic notifications from us that this service would be withdrawn if they were using it. The majority of mailboxes will have this featured removed today, customers who have actively been using it with the past two weeks will have received a separate email today and these customers will be gradually switched over during the next few days. No mailboxes will support this method of authentication by November 1st.
If you have difficulty sending email, please ensure you are using your correct username and password for the outbound SMTP settings as well as the inbound POP3 or IMAP settings.
Update 16:00 Thursday Oct 22nd: The majority of mailboxes have this feature withdrawn, the remaining customers who use this feature will be disabled periodically up to November 1st.
On Thursday 8th October at 10:00AM we will be switching the default version of webmail from 1.4.15 to 1.4.19. The new version is currently available to test and report problems by selecting 1.4.19 from the dropdown box on the webmail login page. Webmail will be fully available throughout the change and no downtime is scheduled. After the change the old version will only continue to be available for a short period so please report any issues as soon as possible.
***UPDATE***
This upgrade has now been completed. If you see any problems with this version of the webmail service please raise a support incident to support@gradwell.com
We will be migrating our Mailman ‘list.yourdomain.com’ interface to a server in a different datacentre shortly, and we need to change the IP address of the system from 193.84.87.101 to 212.11.71.211. We will be automatically modifying all hosted domains automatically, and the change should take effect in approximately an hour. Due to the nature of list archives and mail queues, we will not be able to operate both servers during the switch over, so customers may experience some, minimal down time with this service.
Update 17:11 - We have resolved an issue with the new server configuration which was preventing the migration. The old Mailman server has now been disabled, and the web interfaced removed to ensure nothing changes before our final migration to the new server.
Update 19:47 - Apologies for the delay with this new server, which had to copy the remaining mail over from the old server, without any changes being accepted, the new server is now active on 212.11.71.211, all hosted DNS has been updated and is now propagating over the internet. This maintenance has been essential because the IP address space available to us in Sovereign House is being re-allocated.
Our senior engineers are currently investigating an issue with our Mailman implementation which is currently causing delivery issues, although the web interface is now working correctly.
Update 22:30 - Our Mailman migration is now complete, our engineers have found and corrected the issue with mail not being delivered and the server has been processing queued mail correctly for the past 30 minutes.
We are currently moving our legacy Ezmlm support to a new virtual server so that the equipment which used to host it (ochre.gradwell.com) can be decommissioned.
Update: 11:30, We have now moved the lists. IP address over to the new server ‘mailing-2′ which replaces Ochre for handling all Ezmlm-related mailing list functions, allowing us to decommission Ochre. We have performed testing of basic list functionality to ensure that this change should be transparent for customers.
We are seeing some problems with our speech to text service.
Some users have been seeing incorrectly converted or garbled email notifications, our engineering team are working on implementing a fix for this and hope to resume normal service as soon as possible.
Our apologies for any problems this is causing
Update: This issue was resolved by 27th May and was caused by our supplier unexpectedly changing the format of emails sent inbound to our system. We have altered our logic to support both formats in case of the unlikely event of this happening again.
Starts: 2009/03/03 22:00 Ends: 2009/03/03 23:00
On Tuesday evening, we are upgrading our IMAP servers, affecting all email customers. During this period, email will continue to be delivered to customers inboxes as normal, but customers may be unable to access their email via IMAP for short periods of time.
We apologise in advance for any inconvenience caused, and will endeavour to keep downtime to a minimum.
Starts: 2009/01/21 23:00 Ends: 2009/01/21 23:59
Tonight we need to temporarily shutdown the v-mail-file-3 server to finish the migration onto a new storage array. This will result in mailboxes on this server being completely inaccessible for the duration of the work, which we expect to take no more than 1 hour. We will try to avoid the work affecting mailboxes on other servers however is likely all mailboxes will see some impact.
Please accept our apologies for any inconvenience caused by the ongoing maintenance.
Starts: 2008/11/25 22:00 Ends 2008/11/26 01:00
We are performing maintenance tonight on our iSCSI-3 storage unit, to increase the size of the internal queues on this storage unit. During this maintenance window, some customers may be unable to access their email via POP3 or IMAP. All incoming email will be queued, and successfully delivered after the maintenance has completed.
We apologise for any inconvenience this maintenance causes.
Starts: 2008/11/16 10:00 Ends 2008/11/17 06:00
After reliability problems with one of our storage SANs on Thursday, we need to migrate our email storage onto a new storage device. This work will start at 10am on Sunday, and during this period customers may be unable to access their email using POP3 or IMAP. No incoming email will be lost, but delivery to your inbox may be delayed by several hours.
We apologise for the short notification for this change, and for any inconvenience this emergency maintenance may cause.
Thanks to the customers who pointed out that the initial date on this update was October. It has now been modified to November.
