Gradwell Service News » Hosting

Web Hosting Maintenance

Stuart Herbert — Thu, 23 Oct 2008 14:48:22 +0000

Starts: 2008/10/30 22:00 Ends: 2008/10/31 23:59

We have planned maintenance on our web hosting infrastructure on Thursday 30th October 2008. During this maintenance, customer web sites may be unavailable for short periods of time.

This maintenance is for:

Load balancer fail-over testing
VMWare tools upgrade on the load balancer

Intermittent website connection issue

David Palmer — Wed, 15 Oct 2008 10:41:23 +0000

We are currently aware of a problem with our PHP 5.0 server cluster which may be intermittently refusing connections for some web-sites. This has been raised at our highest priority level and is being investigated by our server team. We will update customers again as soon as possible.

This issue was resolved at 15:30 by the removal from our PHP 5.0 cluster of a server which is no longer working correctly as a web-site redirector. We will not now be putting this failed machine back into the cluster due to the PHP 5.2 cluster being available. We apologise for any inconvenience caused during the partial outage.

Multiple system updates

Ben Smithurst — Wed, 08 Oct 2008 14:06:25 +0000

Starts: 2008/10/08 23:45 Ends: 2008/10/09 00:15

We will be performing a number of important system updates at around midnight tonight. Services affected will be:

VoIP calls/registrations for some NAT customers - however this does not affect customers on nat.gradwell.net which is the default for most customers.
SSL sites hosted on uk-ssl.com
Control Panel logins.
SMTP/POP3/IMAP email services (should be very minimal impact because only 1 server in the cluster is being updated)
Zimbra email services.

The services above may all have intermittent outages of a few minutes per service. Please accept our apologies for any inconvenience this may cause.

shell.gradwell.net

David Palmer — Tue, 30 Sep 2008 08:11:41 +0000

We are currently experiencing an issue with our customer shell server - shell.gradwell.net and our server team are investigating this at the moment. We apologise for any inconvenience. We have two other shell servers customers can use during this outage - ochre and newred.gradwell.net

Update 11:10: This problem was resolved just before 10:00 and was caused by a disconnected private LAN connection affecting only th-shell-1.gradwell.net

PHP 5.0 cluster issue

David Palmer — Wed, 24 Sep 2008 17:16:31 +0000

We have experiencied a problem with our PHP 5.0 cluster (not the PHP 5.2 cluster) which may have affected customers’ ability to access websites. This was related to a server which was brought online approximately 16:00 this afternoon and was resolved at just after 18:00. We apologise for the inconvenience this will have caused customers on this cluster.

Backend database issue

David Palmer — Fri, 12 Sep 2008 11:29:16 +0000

We are currently experiencing an issue with our back-end database server which we are working to resolve very shortly. We apologise for any inconvenience caused. This may result in call setups failing, however, active calls will not be dropped.

Update 12:35
We have restored database connectivity. This issue was caused by a DNS issue internally which is currently being investigated in more details to ensure that more redundancy is added to ensure this does not happen again.

We are still seeing issues with whitelabel VoIP partners’ control panels which we are investigating currently.

Update 13:45
Our partner login areas are now working normally again, this issue is related to our database, which due to being unavailable had a backlog of work, which has now cleared. We apologise for the inconvenience this will have caused you.

Ochre shell access unavailavble

David Palmer — Wed, 03 Sep 2008 08:58:37 +0000

09:45

We are currently aware of a problem with our FreeBSD shell server ‘Ochre’ which also handles customer FTP. FTP is currently working correctly, however ssh access is not. We are currently awaiting assistance from on-site datacentre engineers in connecting to the server and will update customers via GradwellStatus once more information is available.

10:10 update

Shell access to Ochre has been restored from 10:03, no other services appear to have been affected or existing sessions interrupted.

Control Panel Issue

Thomas Causer — Fri, 22 Aug 2008 07:12:01 +0000

We are currently seeing an issue with our Voip and Hosting Control panels being unavailable and timing out.

We are investigating the issue and will update gradwellstatus.com when we have further information.

Control panel slow down

David Palmer — Tue, 19 Aug 2008 14:33:59 +0000

15:30

We are currently experiencing a problem with our control panels which may make them slow or difficult to use. Our server team are aware of this and our highest priority of internal issue has been raised. We hope to resolve this very shortly. Please note that this will not affect customer hosted sites.

FTP issue

David Palmer — Mon, 18 Aug 2008 15:54:26 +0000

We have experiencied a brief interruption of service to our FTP and FreeBSD 5 customer shell server - Ochre which is now fully functioning again.