Gradwell Service News » Resolved Hosting Problems

Intermittent website connection issue

David Palmer — Wed, 15 Oct 2008 10:41:23 +0000

We are currently aware of a problem with our PHP 5.0 server cluster which may be intermittently refusing connections for some web-sites. This has been raised at our highest priority level and is being investigated by our server team. We will update customers again as soon as possible.

This issue was resolved at 15:30 by the removal from our PHP 5.0 cluster of a server which is no longer working correctly as a web-site redirector. We will not now be putting this failed machine back into the cluster due to the PHP 5.2 cluster being available. We apologise for any inconvenience caused during the partial outage.

shell.gradwell.net

David Palmer — Tue, 30 Sep 2008 08:11:41 +0000

We are currently experiencing an issue with our customer shell server - shell.gradwell.net and our server team are investigating this at the moment. We apologise for any inconvenience. We have two other shell servers customers can use during this outage - ochre and newred.gradwell.net

Update 11:10: This problem was resolved just before 10:00 and was caused by a disconnected private LAN connection affecting only th-shell-1.gradwell.net

PHP 5.0 cluster issue

David Palmer — Wed, 24 Sep 2008 17:16:31 +0000

We have experiencied a problem with our PHP 5.0 cluster (not the PHP 5.2 cluster) which may have affected customers’ ability to access websites. This was related to a server which was brought online approximately 16:00 this afternoon and was resolved at just after 18:00. We apologise for the inconvenience this will have caused customers on this cluster.

Backend database issue

David Palmer — Fri, 12 Sep 2008 11:29:16 +0000

We are currently experiencing an issue with our back-end database server which we are working to resolve very shortly. We apologise for any inconvenience caused. This may result in call setups failing, however, active calls will not be dropped.

Update 12:35
We have restored database connectivity. This issue was caused by a DNS issue internally which is currently being investigated in more details to ensure that more redundancy is added to ensure this does not happen again.

We are still seeing issues with whitelabel VoIP partners’ control panels which we are investigating currently.

Update 13:45
Our partner login areas are now working normally again, this issue is related to our database, which due to being unavailable had a backlog of work, which has now cleared. We apologise for the inconvenience this will have caused you.

Ochre shell access unavailavble

David Palmer — Wed, 03 Sep 2008 08:58:37 +0000

09:45

We are currently aware of a problem with our FreeBSD shell server ‘Ochre’ which also handles customer FTP. FTP is currently working correctly, however ssh access is not. We are currently awaiting assistance from on-site datacentre engineers in connecting to the server and will update customers via GradwellStatus once more information is available.

10:10 update

Shell access to Ochre has been restored from 10:03, no other services appear to have been affected or existing sessions interrupted.

Control panel slow down

David Palmer — Tue, 19 Aug 2008 14:33:59 +0000

15:30

We are currently experiencing a problem with our control panels which may make them slow or difficult to use. Our server team are aware of this and our highest priority of internal issue has been raised. We hope to resolve this very shortly. Please note that this will not affect customer hosted sites.

FTP issue

David Palmer — Mon, 18 Aug 2008 15:54:26 +0000

We have experiencied a brief interruption of service to our FTP and FreeBSD 5 customer shell server - Ochre which is now fully functioning again.

PHP 5.2 Cluster: “you do not have permission to access /” errors

Stuart Herbert — Wed, 13 Aug 2008 20:59:41 +0000

This evening we’ve had reports of customers occasionally seeing errors like “You do not have permission to access /” when attempting to access websites on the PHP 5.2 cluster. Other symptoms would be missing CSS and missing images from customer websites.

This issue has been traced to a specific PHP 5.2 web server which was not updating its configuration files automatically. We have fixed this fault, and apologise for any inconvenience caused.

If your website is still seeing issues, please contact our customer services team who will be very happy to investigate further.

PHP5 hosting issue

David Palmer — Fri, 08 Aug 2008 14:22:00 +0000

We are aware of a problem on our PHP 5 hosting cluster which may be causing some sites to appear blank or with a holding page at present. We are aware of the cause of the issue and our server team are working to resolve this as quickly as possible. We apologise for any inconvenience causer. Customers on our PHP 4 hosting cluster, which is the default, are not affected.

Please note, at time of writing, this problem has been resolved.

Control Panels Unavailable

Gavin Lewandowski — Mon, 28 Jul 2008 11:27:13 +0000

We are currently aware of issues accessing the Gradwell Hosting Control Panel and also the VoIP Control Panels.
Server engineers are currently investigating this outage, and we will post further information to gradwellstatus.com

Starts: 2008/07/28 12:28 Ends: 2008/07/28 12:46

This issue has now been resolved and customers will now be able to log into their Control Panels, please accept our apologies for any inconvenience caused.