We are currently experiencing a technical issue where access to the Gradwell Hosting and VoIP control panels may be unavailable for customers.
Customers upon trying to login to their control panels will be seeing a System Error message displayed in their web browser.
An oncall engineer has been altered to this problem and we will update this status posting once further information is received.
Update 08:30: An issue has been investigated and fixed with our internal API server which has been restarted and resolves this problem.
We have identified a DNS issue which affects access to our core database services. This issue will affect call set up times and access to our control panels. Our server team are currently investigating this problem and will update gradwellstatus as soon as possible.
This issue has now been resolved, due to some configuration changes on our core database server cluster.
We are currently experiencing an outage of one of our core storage servers - Europa which will temporarily affect access to our part of our web-services and some other services. We will publish more information as soon as it is available.
Update 16:25: Our core storage server has now come back online, however, some of the dependent services, such as webmail, some clustered SMTP outbound and web servers have some file system errors are being restarted.
Individual customer mailboxes or sites are not affected due to our migration to HP/Lefthand storage.
RESOLVED by 16:51: We have now restarted any affected machines, core VoIP services were not affected, although we have had to restart both of our inbound Asterisk-based fax servers. The majority of customers are not using these. Our web load balancer was briefly unavailable, which will have caused a brief outage with customer hosted web-sites. Our monitoring system is continuing to report some machines which have had file system errors and we are intervening as appropriate, however, the majority of these are clustered services, and so customers should not see any effects.
We have made the following changes to the Gradwell control panels this afternoon:
- All of our control panels are now hosted on *.gradwell.com.
- Our control panels share a new look & feel and Gradwell’s new logo.
These changes are the first step in the launch of Gradwell’s refreshed brand. There will be more changes from us in the coming days.
If you spot any problems with any of our control panels, please contact Customer Services to let us know.
Starts: 2009/03/26 22:00 Ends: 2009/03/26 23:59
On Thursday, we will be releasing updates for our control panels, to resolve some outstanding issues and to launch new features.
During this maintenance, our control panels may be unavailable for short periods of time. We apologise in advance for any inconvenience caused, and will endeavour to keep down time to a minimum.
We are presently experiencing a problem with our control panels which will prevent customer logins. This is due to a problem with our CRM provider’s back-end which we are currently investigating. All other services should not be affected by this issue and we are hoping to restore the control panels to normal operation as quickly as possible. We apologise for any inconvenience.
Update - This issue has now been resolved.
