Gradwell Service News » Uncategorized http://www.gradwellstatus.com Gradwell Service News and Updates Wed, 10 Mar 2010 21:25:08 +0000 http://wordpress.org/?v=2.6 en IN PROGRESS - Staff shortage due to weather http://www.gradwellstatus.com/2010/01/06/in-progress-staff-shortage-due-to-weather/ http://www.gradwellstatus.com/2010/01/06/in-progress-staff-shortage-due-to-weather/#comments Wed, 06 Jan 2010 08:37:06 +0000 Dean Green http://www.gradwellstatus.com/?p=1940 Due to the current adverse weather conditions we will be operating on reduced staffing levels on our customer services team.

This may increase wait times for Billing, Support, Porting and DSL support. We would advise if necessary to raise an incident with our support team to do so via email to support@gradwell.com , please be aware that there will also be an increase in time taken for ticket responses.

]]> http://www.gradwellstatus.com/2010/01/06/in-progress-staff-shortage-due-to-weather/feed/ UPCOMING: Support hours notification - Thurs 17th December http://www.gradwellstatus.com/2009/12/15/upcoming-support-hours-notification-thurs-17th-december/ http://www.gradwellstatus.com/2009/12/15/upcoming-support-hours-notification-thurs-17th-december/#comments Tue, 15 Dec 2009 15:57:11 +0000 David Palmer http://www.gradwellstatus.com/?p=1902 We wish to advise customers that on Thursday 17th December, support hours will be from 08:00 until 17:00.

Our messaging service will continue to relay messages to our duty support technician, and we will natually respond to all service affecting issues.

Normal support will resume on Friday 18th.  Further details will be posted regarding the support rota over the entire holiday period shortly.

]]> http://www.gradwellstatus.com/2009/12/15/upcoming-support-hours-notification-thurs-17th-december/feed/ RESOLVED - news.gradwell.com http://www.gradwellstatus.com/2009/11/05/in-progress-newsgradwellcom/ http://www.gradwellstatus.com/2009/11/05/in-progress-newsgradwellcom/#comments Thu, 05 Nov 2009 13:00:39 +0000 Dean Green http://www.gradwellstatus.com/?p=1851 We are aware that news.gradwell.com is currently not responding. Our server admin are currently liasing with the news server administration team to get this resolved as soon as possible.We will post all updates here.

Sorry for any problems this may be causing you

***Update 13:35***

This problem has now been fully resolved by the news server administrator.

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