We are experiencing very intermittent issues with our main NAT proxy (lon-ppc-3).  This may cause calls to disconnect or some unexpected behaviour in huntgroups were phones are behind this outbound proxy server.

This will not affect customers on public IP addresses or behind our other proxy servers.  We are working on replacing this server with a newer technology - natproxy.gradwell.net which is load-balanced and more expandable.  This will be rolled out in stages to all customers on private IP addresses as soon as possible.  If you would like to try natproxy.gradwell.net instead of nat.gradwell.net, you can change this setting in your handsets’ web configuration interface.

For further information regarding making these changes please see our knowledgebase article HERE

Starts: 2008/09/19 17:00 Ends: 2008/09/19 17:05

We have been experiencing an intermittent issue with our NAT proxy (lon-ppc-3.gradwell.net) and will be performing a full restart of the server this evening at 17:00 and again at 22:00 on Sunday evening.  We expect this maintenance to last less than a couple of minutes, however, inbound and outbound dialing will not be available to customers using these proxies for the short period of the downtime.  Customers using public IP ranges and using other NAT proxies we operate will not be affected.