(24) (5) (44) (45) (35) (7) (6) (2) (58)We are currently investigating an issue on our inbound sip routers which will be stopping inbound calls to our network. We are working with the highest priority to clear the issue and we apologise for any inconvenience caused.
UPDATE: This issue has now been cleared by our system admins.
We are currently seeing issues with two of our PBX servers, lon-pbx-5 and lon-pbx-2. Our system admins are looking into these problems now.
We apologise for any inconvenience caused.
Update: This issue has now been cleared by our system admins and we will continue to monitor the situation.
Users may be seeing some issues with calls on lon-pbx-7.
Our server admin team are restarting this server now and we will update once it is stable.
We apologise for any problems this is causing
**Update**
This issue was cleared at 15:25, we have been monitoring lon-pbx-7 since and it is now reporting as stable.
If you are still seeing any problems, please contact support.
We have restarted the VoIP Centrex Server lon-pbx-11 due to load-related issues which the server was experiencing, which woul have resulted in extended call setup times and difficultly transfering calls or registering extensions. We apologise for any inconvenience caused.
Our VoIP Centrex server lon-pbx-12 has just been restarted due to excessive load preventing the server for responding in a timely manner. This issue is being investigated internally and we apologise for any inconvenience caused.
One of our PBXs - lon-pbx-11.gradwell.net swapped to its backup server just after 12:00 .
We have now restarted lon-pbx-11 and it has now taken over from the backup and is passing calls correctly. We apologise for any issues you may have experienced whilst this changeover took place.
If you are experiencing any problems after this changeover, please reboot your VoIP device to enable it to re-register.
We have identified a DNS issue which affects access to our core database services. This issue will affect call set up times and access to our control panels. Our server team are currently investigating this problem and will update gradwellstatus as soon as possible.
This issue has now been resolved, due to some configuration changes on our core database server cluster.
We are currently seeing some issues with lon-pbx-1 & lon-pbx-2, some users may be experiencing problems registering VoIP devices and making/receiving calls.
Our server admin team are working hard to rectify this now, and we will post updates as they become available.
We apologise for any problems caused by this.
***UPDATE***
This has now been cleared by our server admin team.
If you are still seing any problems, please reboot your VoIP device to allow re-registration. If you encounter any difficulties after that, please contact support@gradwell.com
One of our VoIP Centrex PBX servers, lon-pbx-7 had an issue and could not start. This issue has now been resolved and we have identified a problem which prevented customers behind our NAT proxy from reaching the backup server during the outage. This is being investigated by our server team.
We are currently experiencing an issue with the VoIP centrex server lon-pbx-12, which is not responding. Our automatic failover systems have redirected all customer extensions to our backup PBX server. We are currently investigating this issue,
Update 11:05: This issue has now been resolved, this was caused by an unexpected side effect of some emergency diagnostics our engineering team need to do, due to reports of call transfers not working correctly on PBX 12. We apologise for any inconvenience caused.
