Gradwell Service News

The following emergency maintenance will affect all VoIP services and is a necessary change to resolve the issues seen today with lon-pbx-12.  We will be installing a fix for the problem itself, and also taking the opportunity to improve our reporting logic to make any future problem easier for our engineering team to resolve.

Tonight (17th June) at 22:00, maintenance will be carried out on all PBX servers, including our NewSIP cluster.  Calls will be dropped at this time on all servers, and phones may have to be restarted.
Tomorrow (18th June) at 22:00, maintenance will be carried out on our back-end VoIP services, handling IAX/SIP trunks, voicemail logic etc.

Single line customers will not be affected by the maintenance on 17th June, but will be partially affected by the maintenace on 18th, which will include all voicemail services.

We apologise for any inconvenience this may cause, however, it is a necessary change to stabilise the service.

Starts: 2009/06/16 22:00 Ends: 2009/06/16 22:30

We have discovered an issue with some of our conference room servers only accepting PIN codes of 4 digits.  They should support PIN codes of up to 16 digits.  Tonight we will release an update to the affected conference room servers to resolve this issue.

During this planned maintenance, any conference calls in progress may be dropped without warning.  We apologise for any inconvenience this may cause.