Gradwell Service News » Upcoming VoIP Maintenance http://www.gradwellstatus.com Gradwell Service News and Updates Thu, 20 Nov 2008 15:48:09 +0000 http://wordpress.org/?v=2.6 en PSTN number migrations http://www.gradwellstatus.com/2008/11/13/pstn-number-migrations/ http://www.gradwellstatus.com/2008/11/13/pstn-number-migrations/#comments Thu, 13 Nov 2008 11:29:01 +0000 David Palmer http://www.gradwellstatus.com/?p=581 Starts: 2008/12/16 00:00 Ends: 2009/01/28 08:00

We will be changing the routing of some of our Geographic Number blocks so that inbound calls from the BT, Mobile and other PSTN networks is no longer handled by a 3rd party supplier, but is handled by our own telephone switching platform over the next couple of months.  Our platform has been in use for over 18 months and already handles over half our traffic.  Following other migrations we have done, we do not anticipate any problems with this migration, but there may be a small period of down time in the early hours of the mornings on migration dates, whilst the number routing changes are reflected in the BT Wholesale network.  This work is to be completed in three stages:

On 16th December 2008 the following number blocks will be migrated:

  • 0163782
  • 0164645
  • 0170268
  • 0193444
  • 0192532
  • 0137635
  • 0156576
  • 0190368
  • 0191580
  • 0127026
  • 0138363
  • 0160861
  • 0155375
  • 0170630
  • 0192495
  • 0129634
  • 0132370
  • 0132980
  • 0162171
  • 0135286
  • 0143830
  • 0169170
  • 0190450
  • 0125256
  • 0138680
  • 0193535
  • 0160442
  • 0195278
  • 0127630
  • 0162820
  • 0147376
  • 0142050
  • 0148876
  • 0120924
  • 0192680
  • 0130372
  • 0156261
  • 0144280
  • 0161850
  • 0162580
  • 0198950
  • 0179272
  • 0180350
  • 0182260
  • 0142945
  • 0149787
  • 0144430
  • 0148224
  • 0123448
  • 0128326

On 6th January 2009 the following number blocks will be migrated:

  • 0156863
  • 0126760
  • 0189280
  • 0122725
  • 0145161
  • 0134359
  • 0145556
  • 0160080
  • 0143470
  • 0160334
  • 0184422
  • 0124265
  • 0124940
  • 0160981
  • 0198525
  • 0130259
  • 0135378
  • 0124447
  • 0147650
  • 0127141
  • 0142862
  • 0125077
  • 0132443
  • 0159070
  • 0186969
  • 0122883
  • 0198322
  • 0130530
  • 0134880
  • 0131510
  • 0162232
  • 0124533
  • 0145226
  • 0238000
  • 0128561
  • 0148026
  • 0183750
  • 0125353
  • 0197828
  • 0137380
  • 0162969
  • 0292009
  • 0157040
  • 0120724
  • 0179484
  • 0190570
  • 0128083
  • 0123525
  • 0124320
  • 0186592

On 20th January 2009 the following number blocks will be migrated:

  • 0179325
  • 0188422
  • 0172332
  • 0120670
  • 0125479
  • 0163353
  • 0122558
  • 0127926
  • 0118324
  • 0133265
  • 0142770
  • 0117325
  • 0113320
  • 0121285
  • 0122375
  • 0115824
  • 0116326
  • 0122661
  • 0147273
  • 0114303
  • 0183485
  • 01202237
  • 01224515
  • 01273358
  • 01274288
  • 01483608
  • 01642688
]]> http://www.gradwellstatus.com/2008/11/13/pstn-number-migrations/feed/ VoIP Maintenance http://www.gradwellstatus.com/2008/10/07/voip-maintenance-2/ http://www.gradwellstatus.com/2008/10/07/voip-maintenance-2/#comments Tue, 07 Oct 2008 12:58:00 +0000 Stuart Herbert http://www.gradwellstatus.com/?p=438 Starts: 2008/10/14 22:00 Ends: 2008/10/14 23:59

Gradwell will be carrying out routine maintenance on our VoIP platform on Thursday evening.  During this time, the following VoIP services may be unavailable:

  • VoIP control panel

This affects all VoIP customers.

Planned maintenance work:

  • VoIP reseller admin panel 
]]> http://www.gradwellstatus.com/2008/10/07/voip-maintenance-2/feed/ Emergency VoIP Maintenance http://www.gradwellstatus.com/2008/10/06/emergency-voip-maintenance/ http://www.gradwellstatus.com/2008/10/06/emergency-voip-maintenance/#comments Mon, 06 Oct 2008 11:20:35 +0000 Stuart Herbert http://www.gradwellstatus.com/?p=432 Starts: 2008/10/06 23:00 Ends: 2008/10/06 23:59

We will be carrying out emergency VoIP maintenance on Monday 6th October.  Customers with IAX inbound and outbound trunks may see temporary service outages during this maintenance:

  • lon-asterisk-4
  • lon-asterisk-6
  • lon-asterisk-7

This maintenance is to:

  • Install DTMF patch for Asterisk
]]> http://www.gradwellstatus.com/2008/10/06/emergency-voip-maintenance/feed/ Emergency maintenance on PSTN interconnect http://www.gradwellstatus.com/2008/09/26/emergency-maintenance-on-pstn-interconnect/ http://www.gradwellstatus.com/2008/09/26/emergency-maintenance-on-pstn-interconnect/#comments Fri, 26 Sep 2008 12:50:00 +0000 David Palmer http://www.gradwellstatus.com/?p=390 Starts: 2008/09/26 23:00:00 Ends: 2008/09/26 23:05:00

We will be performing a restart of some of the equipment associated with the PSTN interconnect which handles inbound ported numbers late this evening starting from 23:00 BST.  This maintenance should last no more than five minutes and will not affect outbound calls, however customers with some inbound may experience a short outage when inbound numbers fail to connect.  We apologise in advance for any inconvenience caused by these essential works.

]]> http://www.gradwellstatus.com/2008/09/26/emergency-maintenance-on-pstn-interconnect/feed/ VoIP Maintenance 30th Sept 2008 http://www.gradwellstatus.com/2008/09/23/voip-maintenance-30th-sept-2008/ http://www.gradwellstatus.com/2008/09/23/voip-maintenance-30th-sept-2008/#comments Tue, 23 Sep 2008 15:18:47 +0000 Stuart Herbert http://www.gradwellstatus.com/?p=381 Starts: 2008/09/30 22:00 Ends 2008/09/30 23:59

Gradwell will be carrying out routine maintenance on our VoIP platform on Tuesday evening.  During this time, the following VoIP services may be unavailable:

  • Voice mail
  • VoIP control panel

This affects all VoIP customers.

Planned maintenance work:

  • release support for our upcoming voice-to-text voice mail service
  • deploy improvements to Asterisk fault monitoring
  • restart heartbeat daemon used for registration database resilience
]]> http://www.gradwellstatus.com/2008/09/23/voip-maintenance-30th-sept-2008/feed/ Partner VoIP CSR Upgrades http://www.gradwellstatus.com/2008/09/16/partner-voip-csr-upgrades-2/ http://www.gradwellstatus.com/2008/09/16/partner-voip-csr-upgrades-2/#comments Tue, 16 Sep 2008 12:57:07 +0000 Matthew Park http://www.gradwellstatus.com/?p=361 Starts: 2008/09/16 18:30 Ends: 2008/09/16 19:00

This evening we will be releasing a series of improvements to our partner VoIP CSR’s. Partners may have difficulty using the CSR admin area for a short period of time while the upgrade takes place.

This upgrade will only affect the CSR admin area, and will not affect the functioning of end users VoIP service.

]]> http://www.gradwellstatus.com/2008/09/16/partner-voip-csr-upgrades-2/feed/ New Nat Proxy Deployment http://www.gradwellstatus.com/2008/09/14/new-nat-proxy-deployment/ http://www.gradwellstatus.com/2008/09/14/new-nat-proxy-deployment/#comments Sun, 14 Sep 2008 22:52:38 +0000 Peter Gradwell http://www.gradwellstatus.com/?p=349 We are pleased to announce the beginning of the deployment of our new nat proxy service. The NAT proxy service helps connect phone calls for customers using firewalls and private networks.

This new NAT proxy is part of our new VoIP network (79.135.125.128/26 255.255.255.192) and customers should ensure they have not firewalled these IP addresses.

Customers wishing to try the new nat proxy may change their VoIP phones to use natproxy.gradwell.net:5082 (instead of nat.gradwell.net:5082).

Our first deployment will take place on Thursday 18th September, when a few hundred customers will be migrated to the new platform. No customer changes will be required.

]]> http://www.gradwellstatus.com/2008/09/14/new-nat-proxy-deployment/feed/ Partner VoIP CSR Upgrades http://www.gradwellstatus.com/2008/09/04/partner-voip-csr-upgrades/ http://www.gradwellstatus.com/2008/09/04/partner-voip-csr-upgrades/#comments Thu, 04 Sep 2008 15:17:52 +0000 Matthew Park http://www.gradwellstatus.com/?p=314 Starts: 2008/09/04 18:30 Ends: 2008/09/04 19:00

This evening we will be releasing a series of improvements to our partner VoIP CSR’s. Partners may have difficulty using the CSR admin area for a short period of time while the upgrade takes place.

This upgrade will only affect the CSR admin area, and will not affect the functioning of end users VoIP service.

]]> http://www.gradwellstatus.com/2008/09/04/partner-voip-csr-upgrades/feed/ PSTN Number Routing Changes http://www.gradwellstatus.com/2008/08/20/pstn-number-routing-changes/ http://www.gradwellstatus.com/2008/08/20/pstn-number-routing-changes/#comments Wed, 20 Aug 2008 11:00:39 +0000 Peter Gradwell http://www.gradwellstatus.com/?p=91 Starts: 2008/08/28 01:00 Ends: 2008/08/28 08:00

On 28th August 2008, we will be changing the routing of 51 of our Geographic Number blocks so that inbound calls from the BT, Mobile and other PSTN networks is no longer handled by a 3rd party supplier, but is handled by our own telephone switching platform. Our platform has been in use for over 18 months and already handles over half our traffic. Following other migrations we have done, we do not anticipate any problems with this migration, but there may be a small period of down time in the early hours of 28th August 2008, whilst the number routing changes are reflected in the BT Wholesale network.

The number blocks affected are listed below:

  • 0123380
  • 0124880
  • 0125683
  • 0126430
  • 0130460
  • 0130640
  • 0137535
  • 0138080
  • 0138225
  • 0139269
  • 0140380
  • 0141280
  • 0142374
  • 0142440
  • 0142560
  • 0143770
  • 0145430
  • 0145857
  • 0146260
  • 0146363
  • 0158238
  • 0160680
  • 0163454
  • 0163580
  • 0163864
  • 0164387
  • 0165472
  • 0165636
  • 0166440
  • 0166680
  • 0167250
  • 0168580
  • 0170432
  • 0170947
  • 0172277
  • 0173240
  • 0173353
  • 0182324
  • 0182723
  • 0184280
  • 0186494
  • 0187374
  • 0190841
  • 0193888
  • 0196260
  • 0197080
  • 0247610
  • 01753208
  • 01782454
  • 01902504
]]> http://www.gradwellstatus.com/2008/08/20/pstn-number-routing-changes/feed/