http://www.gradwellstatus.com Gradwell Service News and Updates Thu, 11 Mar 2010 16:40:59 +0000 http://backend.userland.com/rss092 en Some users on 'glacier' are seeing issues collecting mail via POP3/IMAP this morning. Our system admin team are working on this now and we will update here as soon as further information is available. We apologise for any problems this may be causing you. ***Update 13:55*** We have implemented a fix for the ... http://www.gradwellstatus.com/2010/03/10/in-progress-mail-collection-problems/ We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are ... http://www.gradwellstatus.com/2010/03/09/in-progress-dsl-outage-luton-exchanges/ We are currently experiencing a problem with one of our VMware hosts. To return full functionality we need to reboot one of our blades. This will cause an interruption to several services including shell.gradwell.net, some websites hosted on 'dixie' and hosted exchange services. We will post here again upon completion of ... http://www.gradwellstatus.com/2010/03/09/in-progress-vmware-host-issue/ We will be installing a new MySQL 5 database server this week and this will unfortunately cause some downtime whilst the migration is underway. This maintenance window will be Wednesday 10th March from 20:00 to 22:00 No user intervention will be needed as all current SQL databases will be migrated by ... http://www.gradwellstatus.com/2010/03/08/upcoming-mysql-5-database-server-upgrade/ Over the last week we have identified a number of reports of customers getting '500' errors when using our control panels, particularly when editing support tickets. This is a problem with the way the control panel software has interacted with our database and we deployed a fix for this on Friday ... http://www.gradwellstatus.com/2010/03/08/portal-error-fix-released/ Please be aware we are currently seeing an outage one of our back end systems. Our system admins are currently looking the issue and we are trying to get this back up as soon as possible. This will be affecting some of our customers websites and home directories while we attempt ... http://www.gradwellstatus.com/2010/03/05/issue-storage-outage/ Starts: 2010/03/08 00:01 Ends: 2010/03/08 01:00 At midnight on Sunday night/Monday morning we are performing some updates on our single/multi-user VoIP platform.  We anticipate approximately 10 minutes of downtime.  During this period, users will be unable to make or receive VoIP calls, and extensions may fail to register.  Any calls in ... http://www.gradwellstatus.com/2010/03/05/singlemulti-user-voip-platform-maintenance/ Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to a backhaul fault, customers connected to these exchanges will not have any DSL connection available. All exchanges will still have 999 emergency call functionality. BT are currently investigating. Exchanges affected have been listed below. Broadwell, Great Barr, Stourbridge, Kingswinford, ... http://www.gradwellstatus.com/2010/02/24/in-progress-midlands-adsl-llu-outage/ We have discovered that Microsoft Hotmail/Yahoo/Live networks have decided to block our mailservers from sending outbound mail directly to their MX servers. We have requested removal from this blocklist and are awaiting Microsoft to action. We apologise for any inconvenience this causes and would like to remind anyone using us to ... http://www.gradwellstatus.com/2010/02/22/in-progress-hotmailyahoolive-mail-issues/ We are investigating a problem with the web cluster following last night's maintenance.  Status will be updated here as soon as further information is available.  We apologise for any inconvenience caused. *** Update 07:50 *** This problem was inadvertently caused by some emergency security changes made last night.  Those changes have now ... http://www.gradwellstatus.com/2010/02/19/in-progress-web-sites/