http://www.gradwellstatus.com Gradwell Service News and Updates Thu, 20 Nov 2008 15:48:09 +0000 http://backend.userland.com/rss092 en We are currently experiencing an issue with our NewSIP platform, which handles call forwarding and our new VoIP platform.  Our engineers are working on this issue to resolve the problem as quickly as possible.  We apologise for any inconvenience. Update: Our engineers have worked quickly to resolve this issue and the ... http://www.gradwellstatus.com/2008/11/20/remote-call-forwarding-and-newsip-platform/ We are experiencing an issue with one of our inbound number providers on what appears to be mainly London numbers.  Our suppliers are working with BT to resolve the issue as soon as possible. 16:18 We have received an update from BT that they are investigating one of their exchanges.  They ... http://www.gradwellstatus.com/2008/11/19/inbound-number-issue-with-london-numbers/ 09:00 We have been receiving some reports of connectivity issues on some Gradwell DSL circuits.  We are investigating with our supplier and will provide an update as soon as possible. Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to ... http://www.gradwellstatus.com/2008/11/19/dsl-routing-issue/ We are currently experiencing an issue with one our file storage servers, our server team are investigating this problem and are working to restore the service as soon as possible. This is likely to cause an interruption to customers trying to access their POP3/IMAP mail accounts if the mailbox is held ... http://www.gradwellstatus.com/2008/11/18/pop3imapwebmail-access-problems/ We are presently experiencing a problem with our control panels which will prevent customer logins.  This is due to a problem with our CRM provider's back-end which we are currently investigating.  All other services should not be affected by this issue and we are hoping to restore the control panels ... http://www.gradwellstatus.com/2008/11/18/control-panel-access/ We have been informed that users connected to the WINSFORD exchange will be experiencing issues with their DSL service. We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem. Further updates will be posted once information has been received. 21:32 - BT Engineers have restored connectivity ... http://www.gradwellstatus.com/2008/11/17/llu-exchange-outage-winsford/ We are currently experiencing a problem with customer SIP registrations on the NewSIP platform. This may prevent calls in and out of the platform. Our server team are aware of the problem and are working to restore service as quickly as possible. We apologise for any inconvenience caused. 13:15: This issue has been resolved ... http://www.gradwellstatus.com/2008/11/17/newsip-registration-issue/ Starts: 2008/11/16 10:00 Ends 2008/11/17 06:00 After reliability problems with one of our storage SANs on Thursday, we need to migrate our email storage onto a new storage device.  This work will start at 10am on Sunday, and during this period customers may be unable to access their email using POP3 ... http://www.gradwellstatus.com/2008/11/14/email-storage-migration/ We have been informed that users connected to the ATHERSTONE exchange will be experiencing issues with their DSL service. The local electricity board are onsite and are investigating the cause of this outage. Further updates will be posted once information has been received. http://www.gradwellstatus.com/2008/11/13/llu-exchange-outage-atherstone/ We have been informed that users connected to the STHELENS exchange will be experiencing issues with their DSL service. We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem. Further updates will be posted once information has been received. http://www.gradwellstatus.com/2008/11/13/llu-exchange-outage-sthelens/