We are currently experiencing a technical issue where access to the Gradwell Hosting and VoIP control panels may be unavailable for customers.
Customers upon trying to login to their control panels will be seeing a System Error message displayed in their web browser.
An oncall engineer has been altered to this problem and we will update this status posting once further information is received.
Update 08:30: An issue has been investigated and fixed with our internal API server which has been restarted and resolves this problem.
We have identified a DNS issue which affects access to our core database services. This issue will affect call set up times and access to our control panels. Our server team are currently investigating this problem and will update gradwellstatus as soon as possible.
This issue has now been resolved, due to some configuration changes on our core database server cluster.
Starts: 2009/07/01 01:00 Ends: 2009/07/01 05:00
Our ADSL carrier has informed us that a number of exchanges will experience intermittent connectivity issues while the DSLAM software is upgraded , this will allow us to expand the availability of our Premier Plus broadband package.
Users connected to the following exchanges will be disconnected for upto 20 minutes while the software is upgraded, customers routers should reconnect automatically once the upgrade has been performed.
- Cambridge - EACAM
- Sheffield - SLSF
- Idle - MYIDL
- Rantham -
- Grantham - EMGRHAM
- St. Albans - LNSTB
- Worcester - WMWR
- Ashton-in-Makerfield - LCAIM
- Moelsey
We are currently seeing some issues with lon-pbx-1 & lon-pbx-2, some users may be experiencing problems registering VoIP devices and making/receiving calls.
Our server admin team are working hard to rectify this now, and we will post updates as they become available.
We apologise for any problems caused by this.
***UPDATE***
This has now been cleared by our server admin team.
If you are still seing any problems, please reboot your VoIP device to allow re-registration. If you encounter any difficulties after that, please contact support@gradwell.com
One of our VoIP Centrex PBX servers, lon-pbx-7 had an issue and could not start. This issue has now been resolved and we have identified a problem which prevented customers behind our NAT proxy from reaching the backup server during the outage. This is being investigated by our server team.
We have identified an issue with one of the servers in our outbound mail cluster, which was no longer handling outbound mail due to a configuration error. This has now been corrected, customers whose mail has been routed via this server may experience some delays with outbound email. We apologise for any inconvenience caused. This issue affects around 20% of sent email.
We are currently experiencing an issue with the VoIP centrex server lon-pbx-12, which is not responding. Our automatic failover systems have redirected all customer extensions to our backup PBX server. We are currently investigating this issue,
Update 11:05: This issue has now been resolved, this was caused by an unexpected side effect of some emergency diagnostics our engineering team need to do, due to reports of call transfers not working correctly on PBX 12. We apologise for any inconvenience caused.
The following emergency maintenance will affect all VoIP services and is a necessary change to resolve the issues seen today with lon-pbx-12. We will be installing a fix for the problem itself, and also taking the opportunity to improve our reporting logic to make any future problem easier for our engineering team to resolve.
Tonight (17th June) at 22:00, maintenance will be carried out on all PBX servers, including our NewSIP cluster. Calls will be dropped at this time on all servers, and phones may have to be restarted.
Tomorrow (18th June) at 22:00, maintenance will be carried out on our back-end VoIP services, handling IAX/SIP trunks, voicemail logic etc.
Single line customers will not be affected by the maintenance on 17th June, but will be partially affected by the maintenace on 18th, which will include all voicemail services.
We apologise for any inconvenience this may cause, however, it is a necessary change to stabilise the service.
Since 09:10 we are currently experiencing a software issue on lon-pbx-12 which is under investigation by our engineering team. Customers may be experiencing intermittent disconnections from calls and we are looking into this problem as quickly as possible.
Update 11:15 We have now applied a patch to lon-pbx-12 which we believe will resolve the issue. We will continue to monitor the server and update the status site to update customers shortly.
Update 11:40 Our engineering team are continuing to work on this issue due to the previous patch not being as effective as originally hoped. We apologise for the continuing inconvenience caused by this issue. We will update as soon as further information is available.
Update 13:05: Our PBX server lon-pbx-12 has now been up and running without further issue for one hour after further changes by our engineering team. We are automatically notified if servers restart and will re-open this issue immediately, should there be any further problems.
Starts: 2009/06/16 22:00 Ends: 2009/06/16 22:30
We have discovered an issue with some of our conference room servers only accepting PIN codes of 4 digits. They should support PIN codes of up to 16 digits. Tonight we will release an update to the affected conference room servers to resolve this issue.
During this planned maintenance, any conference calls in progress may be dropped without warning. We apologise for any inconvenience this may cause.
