Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

100.0 % uptime

Today

Multi User VoIP Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

100.0 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Inbound SIP trunking Operational

90 days ago

100.0 % uptime

Today

Hosted 3CX Server Operational

90 days ago

100.0 % uptime

Today

GCX Operational

90 days ago

100.0 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Inbound IAX Trunking Operational

Outbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

International Phone Numbers Operational

Connectivity Operational

90 days ago

99.99 % uptime

Today

Fibre line Operational

90 days ago

99.99 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

100.0 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

Disaster Recovery Testing 28/09/25

Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 BST

Scheduled - Between 5am & 8am on 28/09/25, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.
 
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active. 
  
Which services will be affected? 
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 9am please contact the support team for assistance. 
  
Do I need to do anything to get ready for this? 
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
   
Please accept our apologies for any inconvenience this essential testing may cause. 

Kind regards,
Gradwell Support
Aug 29, 14:56 BST

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

Support and Sales Unavailable due to company briefing on 24.09.2025

Completed - The scheduled maintenance has been completed.
Sep 24, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:00 BST

Scheduled - Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 24.09.2025
From: 16:00
To: 17:00

Please email the team for anything urgent on:

support@gradwell.com
billing@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Sep 3, 12:04 BST

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

All Systems Operational

Related

Past Incidents