All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.99 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.99 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
99.99 % uptime
Today
Fibre line Operational
90 days ago
99.99 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.99 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
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sip.gradwell.com Uptime
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www.gradwell.com website Uptime
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Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019
Voicemail Email Notifications not Sending
Resolved - This incident has been resolved.
Feb 22, 15:09 GMT
Monitoring - Our engineers have now resolved this incident, and our testing shows that voicemail notification emails are being sent again.

If you are continuing to experience difficulties with your service please contact our support team by email to support@gradwell.com.

Please accept our apologies for any inconvenience this may have caused.
Feb 22, 09:36 GMT
Identified - We have identified the cause of the email notifications not being sent, and are working to resolve the issue.

This status will be updated with further information by 09:45. We apologise for any inconvenience this may cause.
Feb 22, 09:20 GMT
Investigating - We are currently investigating reports of voicemail email notifications not being sent to customers. Voicemails are left successfully, but customers may not receive the accompanying notification. Customers can still retrieve any voicemail messages by dialing *1 or 185 from their VoIP handsets.

This status will be updated by 09:30 with further information. Please accept our apologies for any inconvenience this may cause.
Feb 22, 09:02 GMT
Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019
Gradwell Support Unavailable
Completed - The scheduled maintenance has been completed.
Feb 19, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:30 GMT
Scheduled - The Gradwell Support team will be unavailable for 30 minutes this morning, beginning at 09:30am. This is due to an internal staff briefing.

During this briefing please submit any support requests by email to support@gradwell.com. A member of the team will be monitoring the email requests and will ensure any urgent matters are appropriately identified and escalated.

Please accept our apologies for the short notice.
Feb 19, 09:20 GMT
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

← Incident History Powered by Statuspage
Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com