Update - Our suppliers are continuing to investigate the issues. Initial reports show that powering down the router for 5 minutes before repowering may resolve the issue.
Jun 11, 13:07 BST
Investigating - We are aware of an issue with broadband connections in the South Wales & Bristol area. These are being investigated by our upstream suppliers and we will report their findings when available.

We anticipate an update by 11AM.
Jun 11, 10:12 BST
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.94 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Call Setup Response Time
Fetching
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Unresolved incident: Broadband issues in the South Wales & Bristol area.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 BST
Scheduled - Hi,

“During the night of 04/06/2021 one of our suppliers will be undergoing work to improve their network resilience.

All services should be considered at risk for the duration of the maintenance window:

Start date & time: 04/06/2021 @ 00:00 BST
End date & time: 05/06/2021 @ 07:00 BST

We apologise for any inconvenience caused by this essential maintenance.”
May 28, 14:40 BST
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.