Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.94 % uptime

Today

Multi User VoIP Operational

90 days ago

99.94 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.95 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.94 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

Connectivity Operational

90 days ago

99.98 % uptime

Today

Fibre line Operational

90 days ago

99.97 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

99.96 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

Fetching

sip.gradwell.com Uptime

Fetching

www.gradwell.com website Uptime

Fetching

Past Incidents

Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Sales and Support Unavailable

Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:31 GMT

Scheduled - The Gradwell Sales and Support team will be unavailable from 14:30 to 16:00 today due to an all staff meeting.

Customers can raise tickets and questions in the meantime by email to sales@gradwell.com or support@gradwell.com where appropriate.

Please accept our apologies for any inconvenience this may cause.
Nov 8, 14:25 GMT

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

VoIP Service Degradation

Resolved - We have been monitoring this incident closely and have seen no further errors.

If you experience issues with your service please contact support by email to support@gradwell.com.

Please accept our apologies for any inconvenience caused.
Oct 31, 12:51 GMT

Monitoring - Our engineers have now completed emergency maintenance, and voicemail and call recording services are working as expected.

This status will be left in a monitoring state over night, and updated by 10:00am tomorrow.

We apologise for any inconvenience this incident may have caused.
Oct 30, 19:17 GMT

Identified - We are now receiving reports of voicemail and call recordings not being accessible. We believe we know the cause of this and are working to resolve it.

Inbound calls may not be going to voicemail, and customers may not be able to listen to call recordings through the control panel.

This status will be updated with further information by 09:00 tomorrow morning. Please accept our apologies for any inconvenience.
Oct 30, 17:28 GMT

Monitoring - Following work completed by our engineers we now believe this incident to be resolved.

If you are continuing to experience issues with your service please contact support by email to support@gradwell.com.
Please accept our apologies for any inconvenience caused.
Oct 30, 16:51 GMT

Identified - We have identified the cause of the problem and are working to resolve it. This status will be updated with further information by 18:00.

We apologise for any inconvenience this may cause.
Oct 30, 16:35 GMT

Investigating - We are currently investigating reports service degradation on our hosted VoIP platform.

Customers may be unable to view or create hunt groups and extensions through our online control panel, may see intermittent outbound call failures, or may be unable to access voicemail through our phone call retrieval system.

If you are experiencing problems with your service please contact us by email to support@gradwell.com with the following information:
1. Your customer ID number
2. The nature of the issue

Please accept our apologies for any inconvenience. This status will be updated by 16:30 with further information.
Oct 30, 16:07 GMT