All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
99.82 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.48 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We are performing essential maintenance on our infrastructure on Tuesday 25th February 2020

During the maintenance window the following services are considered at risk:

Voicemail – Retrieving, recording & greeting services.
Hold music – Playback, upload & assignment.
Prompts – Application and playback of greetings on IVRs, voicemail, queues etc


The maintenance window is:

Start date & time: 25/02/2020 @ 20:00 GMT
End date & time: 25/02/2020 @ 21:00 GMT

We apologise for any inconvenience caused by this essential maintenance.
Posted on Feb 20, 13:56 GMT
Network Maintenance Advisory Feb 26, 23:00 - Feb 27, 03:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 14:54 GMT
Scheduled - Hi,

“During the night of Wednesday 26th February 2020 one of our suppliers will be undergoing work to improve their network resilience.

Connectivity (Fibre line, EFM, ADSL Broadband, FTTC, Phone lines) and Voice & Calls Services (Multi User VoIP, Outbound SIP Trunking, Outbound IAX Trunking, Inbound SIP trunking, Inbound IAX Trunking, Email2Fax, Fax2Email, Gradwell Mobile, Single User VoIP, DNS Services, Hosted 3CX Server) should be considered at risk for the duration of the maintenance window:

Start date & time: 26/02/2020 @ 23:00 GMT
End date & time: 27/02/2020 @ 03:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”
Feb 11, 12:01 GMT
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 GMT
Scheduled - Hi,

“During the night of Tuesday 18th February 2020 one of our suppliers will be undergoing work to improve their network resilience.

All Gradwell supplied services should be considered at risk for the duration of the maintenance window:

Start date & time: 18/02/2020 @ 22:00 GMT
End date & time: 19/02/2020 @ 04:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”
Feb 11, 15:07 GMT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Resolved - Raised in error - scheduled maintenance
Feb 11, 11:59 GMT
Investigating - Hi,

“During the night of Wednesday 26th February one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 26/02/2020 @ 23:00 GMT
End date & time: 27/02/2020 @ 03:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”
Feb 11, 11:57 GMT
Feb 10, 2020
Resolved - Ours teams are once again available and we thank you for your patience in this matter.
Feb 10, 11:02 GMT
Investigating - Hi,

We apologise for the short notice, our sales & support teams will be unavailable due to a company update meeting between 10:30 & 11:00 on 10/02/2020.

Please email the team for anything urgent on:

support@gradwell.com
partnersupport@gradwell.com
sales@gradwell.com

We apologise for any inconvenience this may cause.
Feb 10, 09:55 GMT
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.