Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.95 % uptime

Today

Multi User VoIP Operational

90 days ago

99.95 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.95 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.95 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

Connectivity Operational

90 days ago

100.0 % uptime

Today

Fibre line Operational

90 days ago

100.0 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

100.0 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

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sip.gradwell.com Uptime

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www.gradwell.com website Uptime

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Past Incidents

Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Inbound Call Failures for Ported Numbers

Resolved - We have seen no further issues with the service and are therefore closing this status.

Our supplier has confirmed that the cause of the issue was a major DNS failure of both their primary and secondary systems. The have completed preliminary analysis of the outage and identified a software vulnerability that had previously gone undetected.

Please accept our apologies for any inconvenience this incident may have caused.
Jan 17, 12:59 GMT

Monitoring - We are now seeing calls passing successfully once more. Customers still experiencing issues with their service should contact our support team by email to support@gradwell.com.

We apologise for any inconvenience cause by this incident.
Jan 17, 09:31 GMT

Investigating - We are currently investigating reports of inbound call failures to a subset of phone numbers. This is limited to numbers ported in to Gradwell, or purchased from one supplier.

We are working with our supplier to identify and resolve the incident. This status will be updated by 10:00 with further information.
Please accept our apologies for any inconvenience this may cause.
Jan 17, 09:24 GMT

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.