All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.93 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.92 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
99.91 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.74 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
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sip.gradwell.com Uptime
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www.gradwell.com website Uptime
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Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Sales and Support Unavailable
Completed - The scheduled maintenance has been completed.
Jan 21, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:31 GMT
Scheduled - Sales and Support will be unavailable by phone between 12.30 and 1.00 today due to a company briefing.

Please email the relevant team and these will be monitored for any urgent queries.
partnersupport@gradwell.com
cs@gradwell.com
sales@gradwell.com

We apologise for any inconvenience this may cause.

Thanks
Team Gradwell
Jan 21, 09:27 GMT
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
3CX Server Upgrade
Completed - The scheduled maintenance has been completed.
Jan 16, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 GMT
Scheduled - We will be undertaking upgrade maintenance to around 80+ servers hosting customer 3CX between the hours of 20:00 and 01:00 on the 13th / 14th /15th January 2020

Impact: Each 3CX server will be intermittent for about 10-15 minutes, this will cause re-registration of handsets etc and any calls that are in progress to drop.

We apologise for any inconvenience this essential maintenance may cause.
Jan 8, 10:50 GMT
Jan 15, 2020

No incidents reported.

Jan 14, 2020
Support Unavailable to Call
Resolved - The Support Teams are now able to handle calls.

Please accept our apologies for any inconvenience caused.
Jan 14, 10:33 GMT
Investigating - We are aware of an issue with the phones lines when contacting our Support Teams, resulting in the team not being able to pick up any calls.

This is being investigated as a matter of urgency and we will update you as soon as possible.

In the meantime please email the teams partnersupport@gradwell.com / customersupport@gradwell.com, where a member of the team will be able to assist you with your inquiry.

We apologise for any inconvenience this causes
Jan 14, 08:10 GMT
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Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com