Oct 8, 10:51 BST
This incident has been resolved. Thank you for your patience.
Oct 3, 06:54 BST
All services are now fully restored and running from the primary Telehouse data centre. We will continue to monitor overnight, and will close this issue tomorrow morning once service continues to be stable.
Oct 3, 00:11 BST
We have resolved the networking issue, and our primary Telehouse datacentre is now back online. We will work to ensure services are restored before we revert our Disaster Recovery plan.
Oct 2, 23:42 BST
We are continuing to work on resolving this network incident. We believe we have found the cause of the problem (route cause?) and are working to restore the Telehouse datacentre over the next few hours.
Oct 2, 23:33 BST
Service for Single/Multi User VoIP is being maintained via AWS, as well as inbound and outbound SIP trunks. However, our initial attempts at service restoration in telehouse have not worked, so that work is ongoing.
Oct 2, 21:37 BST
We have identified that this is a problem with the Telehouse networking, and not power, and we are continuing to work on resolving the problem promptly. In the mean time, service is being restored via our AWS platform.
Oct 2, 20:49 BST
Whilst we are identifying the problem, we have triggered our fail over plan, to route traffic into our AWS platform, so customers will see partial service delivery.
Oct 2, 20:28 BST
We have confirmed a problem in our Telehouse datacentre, in that all Telehouse based VoIP services are currently offline. It looks to be a power related, issue, but we are currently investigating.
Oct 2, 20:18 BST