Network Maintenance Advisory 11/07/2025 00:05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 2025 - 00:05 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2025 00:05-06:05 BST
Scheduled - Hi,

During the night of 11/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 11/07/2025 @ 00:05:00 GMT
End date & time: 11/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Abbeyhill Acocks Green Banbury Basford Bearwood Bedminster Bristol North Cardiff Empire Chelmsford Coleraine Dagenham Eccles Exeter Failsworth Great Crosby Harehills Headingley Holywell Llanelli Londonderry/Meg Merthyr Tydfil Merton Park Moortown Morley Newington Nottingham Longbow Portobello Pudsey Stone Stoneycroft Swansea Main Thamesmead Walkden Wallasey Waverley Western Whitchurch Wythenshawe


We apologise for any inconvenience caused by this essential maintenance.”
Jul 11, 2025 00:05-06:05 BST
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.97 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.97 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.96 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.94 % uptime
Today
International Phone Numbers Operational
90 days ago
99.98 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Connectivity Operational
90 days ago
99.97 % uptime
Today
Fibre line Operational
90 days ago
99.93 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Sales and Support Unavailable 16.07.2025 @ 14:00 Jul 16, 2025 14:00-15:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 16.07.2025
From: 14:00
To: 15:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jul 02, 2025 - 09:23 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Jul 11, 2025
Network Maintenance Advisory 10/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 11, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:30 BST
Scheduled - Hi,

During the night of 10/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 10/07/2025 @ 23:00:00 GMT
End date & time: 11/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Burgh Heath Chertsey Claughton Leatherhead Moortown Pendleton Penrith Perth Prescot Royston Saint Helens Sandal Skelmersdale Stowmarket Sudbury Swanley Thame Thanet Wallasey Wellingborough

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 11:45 BST
Jul 10, 2025
Network Maintenance Advisory 10/07/2025 @ 00:05:00
Completed - The scheduled maintenance has been completed.
Jul 10, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:05 BST
Scheduled - Hi,

During the night of 10/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 10/07/2025 @ 00:05:00 GMT
End date & time: 10/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Crawley Crowborough Ewell Gosport Havant Maidstone Reading South Thornton Heath Witney

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 10:34 BST
Network Maintenance Advisory 09/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 BST
Scheduled - Hi,

During the night of 09/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 09/07/2025 @ 23:00:00 GMT
End date & time: 10/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Elland Ellesmere Port Gateshead Hailsham Hastings Hatfield Haverhill Holt Ipswich Kemptown Laindon Newmarket Norwich City Poole Portslade Shefford Shrewsbury Taunton

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 08:54 BST
Jul 9, 2025
Network Maintenance Advisory 08/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 9, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 BST
Scheduled - Hi,

During the night of [DATE] one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 08/07/2025 @ 23:00:00 GMT
End date & time: 09/07/2025 @ 06:00:00 GMT

Affecting the below areas:
Aberdeen Denburn Eastbourne Frome Grays Thurrock Great Dunmow Great Yarmouth Halstead Hampton Hardingstone Harehills Kettering Kidsgrove Llanrumney Montrose Moulton Northampton Oswestry Peebles Springfield

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 08:51 BST
Network Maintenance Advisory 09/07/2025 00:00
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 BST
Scheduled - Hi,

During the night of 09/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 09/07/2025 @ 00:00 GMT
End date & time: 09/07/2025 @ 06:00 GMT

Affecting the below areas:

Liverpool

We apologise for any inconvenience caused by this essential maintenance.”
Jul 3, 12:19 BST
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

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