All Systems Operational
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.97 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.96 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018
Completed - We are pleased to confirm that the maintenance was succesful and we have monitored the service for over 6 hours.
Oct 19, 11:27 BST
Verifying - We are pleased to confirm the maintenance has finished, with all services back online and returning to normal. We are continuing to verify that all parts of the service are operating correctly.
Oct 19, 04:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 11:00 BST
Scheduled - We will be undergoing scheduled maintenance in our datacentre at this time to remove redundant networking equipment and physically relocating some network devices.

We do not anticipate any significant service disruption as the equipment has been decommissioned in advance, although there might be brief and interimittent periods when services are not accessible during times for routers being added or removed.

We will update this status period during the maintenance window.
Oct 12, 10:59 BST
Oct 18, 2018
Resolved - This incident has been resolved.
Oct 18, 16:45 BST
Monitoring - Our supplier has completed work to resolve this incident, and we have reports of lines able to authenticate.

If you are still experiencing problems with your service please contact our support team by email to support@gradwell.com

We apologise for any inconvenience this may have caused.
Oct 18, 11:39 BST
Identified - We have been notified by our DSL supplier that they are seeing numerous ADSL and FTTC lines unable to authenticate. Customers affected will not be able to connect to the internet as a result.

The supplier is actively working to resolve the incident, and have given a provisional next update time of 1pm.

Please accept our apologies for any inconvenience this may cause. We will update this status as soon as further information is provided.
Oct 18, 10:36 BST
Resolved - This incident has been resolved.
Oct 18, 10:31 BST
Monitoring - The Gradwell Support team is currently experiencing longer call wait times and slower ticket response due to widespread illness in the department.
During this time we would recommend customers raise issues to the team by email to support@gradwell.com.

Please accept our apologies for any inconvenience this may cause.
Oct 15, 10:57 BST
Oct 17, 2018

No incidents reported.

Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 15:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:05 BST
Scheduled - Between 2pm and 3pm we will be holding a Support meeting.
This will mean that unfortunately we will not have Support members available to take calls.

If you require any technical support please email through your query to support@gradwell.com or call the support number on 01225 800 888 and leave a voicemail and a member of the support team will contact you as soon as possible.
Oct 16, 14:03 BST
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.