All Systems Operational
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.94 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.95 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.94 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.97 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.96 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 03:13 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 GMT
Scheduled - We will be performing testing on our new network between 23:00 and 01:00 on 15/11/2018, to ensure that the network configuration is fully redundant.

We expect there to be minimal interruption, however customers should consider VoIP services at risk of up to 10 minutes disruption.

We apologise for any inconvenience this essential testing may cause.
Nov 14, 13:26 GMT
Nov 15, 2018
Resolved - The Gradwell Support team is now operating at normal levels again, and as such we are closing this status.
The team is working through requests received during this incident as quickly as they can, however due to the volume the wait time for requests may be longer than usual.


This incident was a test of our Business Continuity processes, which ensure that Gradwell Communications are organised and responsive to circumstances that may affect our ability to serve our customers. This test has proven that we can recover from a business-disrupting event in a timely manner, and that many of our customer-facing teams are able to continue to work without much disruption to our customers.

We will be reviewing today's lessons and how we can continue to improve our processes with our senior management. We are pleased with the outcome of the testing, and although there are improvements that can be made, the overall performance of the departments was good and shows that we are able to be resilient.

Thank you for your patience during this test, and for choosing Gradwell as your trusted supplier.
Nov 15, 13:22 GMT
Monitoring - The Gradwell office is now operational, and the sales team are functioning as normal.

The Gradwell Support team may still be unavailable for a time, whilst team member are travelling.

Please accept our apologies for any inconvenience this may have caused.
Nov 15, 12:01 GMT
Identified - We are expecting the Support and Sales teams to resume after 1pm today.

IN the meantime please submit tickets to support@gradwell.com or sales@gradwell.com, so that a member of the respective team may assist once they are able to.

We apologise for any inconvenience this may cause.
Nov 15, 11:26 GMT
Investigating - Gradwell Support and Sales teams are currently unavailable due to an office evacuation.

This status will be updated as soon as a timeframe for returns is available. We apologise for any inconvenience caused.
Nov 15, 10:53 GMT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:31 GMT
Scheduled - The Gradwell Sales and Support team will be unavailable from 14:30 to 16:00 today due to an all staff meeting.

Customers can raise tickets and questions in the meantime by email to sales@gradwell.com or support@gradwell.com where appropriate.

Please accept our apologies for any inconvenience this may cause.
Nov 8, 14:25 GMT
Nov 7, 2018

No incidents reported.