All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.79 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.77 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.76 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.84 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Support / Sales Planned Unavailability Nov 19, 15:00-16:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 09:03 GMT
Scheduled - We would like to give you advance notice of our Support / Sales Teams being unavailable due to a Company Briefing.

This is scheduled for Tuesday 19th November @ 3pm for 1 hour, where our phone lines will not be manned.

If you do require our assistance within this time please email us at support@gradwell.com which will be monitored throughout the briefing by one of our Management team.

We apologise for any inconvenience this may cause.

Kind Regards

Gradwell Communications Ltd
Nov 11, 08:59 GMT
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Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Outbound call failures 0800 Numbers
Resolved - This incident is now resolved.

We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams on support@gradwell.com
Nov 11, 12:50 GMT
Monitoring - A fix has been implemented and we are monitoring outbound traffic to 0800 closely.

We would ask that any customers who are still not able to make outbound calls to 0800 please contact our support team on support@gradwell.com.

We apologise for the inconvenience this issue may have caused.
Nov 11, 09:54 GMT
Identified - We have identified the cause of the outage and our engineers have restored service.
Nov 11, 09:52 GMT
Investigating - We are currently investigating an issue with making outbound calls to 0800 numbers via the Gradwell platform.

Our engineers are currently investigating the issue, an update will be made available at 10:15.
Nov 11, 09:45 GMT
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Outbound call failures
Resolved - This incident is now resolved.

We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams to discuss.
Nov 9, 08:14 GMT
Monitoring - A fix has been implemented and we are monitoring outbound traffic closely.

We would ask that any customers who are still not able to make outbound calls reboot their hardware and retry.

We anticipate no further outages so a further update will be made available by 09:00 on 09/11/19
Nov 8, 23:35 GMT
Identified - We have identified the cause of the outage and our engineers have restored service.

We still have additional works to undertake and a further update will be made available by 23:30
Nov 8, 22:05 GMT
Investigating - We are currently investigating an issue with making outbound calls via the Gradwell platform.

Our engineers are working to resolve the issue, a further update will be made available by 22:00
Nov 8, 20:55 GMT
Nov 7, 2019
3CX Storage Increase
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 GMT
Scheduled - Please be advised that we are adding some extra storage to the HP blade servers that form the cluster where our 3CX servers are hosted.

This will take place between the hours of 20:00 and 23:59 on the evening of the 6th November 2019.

We don't anticipate any loss of service during this period,but as this is a core change we would like to issue an at-risk status for 3CX services during this deployment window.

Thank you for your understanding whilst we undertake this update and apologise in advance for any inconvenience.
Nov 6, 15:37 GMT
Nov 6, 2019
3CX storage notification
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 GMT
Scheduled - Please be advised that we are adding some extra storage to the HP blade servers that form the cluster where our 3CX servers are hosted.

This will take place between the hours of 20:00 and 23:59 on the evening of the 6th November 2019.

We don't anticipate any loss of service during this period,but as this is a core change we would like to issue an at-risk status for 3CX services during this deployment window.

Thank you for your understanding whilst we undertake this update and apologise in advance for any inconvenience.
Nov 5, 17:25 GMT
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Oct 31, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 GMT
Scheduled - During the night of 30th of October we will be undergoing work to improve our network resilience.

All connectivity services, including broadband, FTTC, ethernet, and fibreline, should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
Oct 28, 09:29 GMT
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Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com