Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.98 % uptime

Today

Multi User VoIP Operational

90 days ago

99.98 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.91 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.98 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

90 days ago

100.0 % uptime

Today

International Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

99.98 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Connectivity Operational

90 days ago

99.74 % uptime

Today

Fibre line Operational

90 days ago

99.64 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

99.57 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sales and Support unavailable Jun 22, 2023 14:00-15:00 BST

Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 22/06/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jun 09, 2023 - 10:06 BST

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

Loss of Service on Broadband Connections

Resolved - Hello,

Following Gradwell monitoring the incident, we are confident that the services have restored successfully.

Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.
Jun 7, 13:42 BST

Monitoring - Hello,

We can see the circuits are now starting to restore their connection. We are communicating with our upstream supplier for the root cause of the outage. To ensure that your services are fully functional, we would request that routers are rebooted. This will rule out authentication issues on the device.

Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.
Jun 7, 12:16 BST

Investigating - Hello,

We are aware of an issue that is impacting a subset of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 12:30pm
Jun 7, 11:48 BST

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

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