All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.99 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
99.99 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
99.99 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Between 3 and 5am on 21/07/2019, Gradwell engineers will be performing disaster recovery testing on our infrastructure. This test will see traffic from our physical platform routing over our newly rebuilt cloud-native platform. This will demonstrate that no matter what happens to our data centers we can ensure that your service keeps running smoothly.

Removing our reliance on physical data centers enables us to provide a much higher level of resiliency and therefore service up-time, even when faced with circumstances beyond our control. This test demonstrates our commitment to high-quality services and best-in-show platform architecture.

This testing is not expected to impact services however all VoIP services, including hosted VoIP services, SIP trunking, and IAX trunking, should be considered at risk for the duration of the maintenance window.

If you are currently doing any kind of IP filtering on your network, you will need to ensure this is fully up to date ahead of this testing. If you do not do so your services may not be able to connect to our cloud-native platform and will therefore not work for the duration of testing, nor in any disaster situations in future.
An up to date list of IP addresses you should ensure your firewall allows can be found here:
https://support.gradwell.com/hc/en-gb/articles/215553563
We would recommend avoiding IP firewalling where you can, as our network, and our suppliers' networks, can change at any time.

Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Jun 12, 15:21 BST
Call Setup Response Time
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sip.gradwell.com Uptime
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www.gradwell.com website Uptime
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Past Incidents
Jul 20, 2019

No incidents reported today.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - This incident has been resolved.
Jul 18, 09:39 BST
Monitoring - 3CX has now restored their services, and we are seeing phone registrations complete and are able to access the 3CX logins pages.

We do not have an explanation for the cause of the problem yet. Once 3CX provide an explanation it will be post on this status.

We apologise for any inconvenience this may have caused.
Jul 17, 10:09 BST
Investigating - Customers with 3CX services may be experiencing phone registration issues and be unable to log in to the web interface for 3CX. This is due to a 3CX service fault, which they are actively working to resolve.

We do not have an estimate to when this will be resolved, however we are actively working with 3CX to aid them in their resolution of the problem.

This status will be updated as soon as we have further information.
Jul 17, 09:22 BST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019
Resolved - We have not seen any further risk to the platform and are confident that the system is stable. We are therefore closing this status. A post-mortem report will be added to the status once available.

If you are experiencing any difficulties with your system please contact our support team by email to support@gradwell.com.

Once again we apologise for any inconvenience this incident may have caused.
Jul 8, 16:36 BST
Monitoring - Our engineers have now resolved this incident, and call volumes are returning to normal. We will continue to monitor the situation.
If you are still experiencing difficulties with your service please contact our support team by email to support@gradwell.com.

Please accept our apologies for any inconvenience this incident may have caused.
Jul 8, 13:26 BST
Update - This incident is also affecting inbound call set ups and access to the Gradwell control panels and website. The Gradwell support team is also unavailable by phone due to the disruption. Please direct any enquiries to our email support@gradwell.com

We are urgently working to resolve this and will provide a further update by 13:45.

We apologise for any inconvenience this may cause.
Jul 8, 13:15 BST
Investigating - We are currently investigating reports of outbound calls not connecting or timing out. Customers may have some calls connect without issue, while others may not set up and time out after 30 seconds.

We are working to resolve this as quickly as possible. The next update will be available by 13:30.

Please accept our apologies for any inconvenience this may cause.
Jul 8, 13:09 BST
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.