All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.97 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.98 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.98 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.98 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Call Setup Response Time
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sip.gradwell.com Uptime
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www.gradwell.com website Uptime
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Past Incidents
Aug 22, 2018

No incidents reported today.

Aug 21, 2018
Inbound Call Failures
Resolved - We are confident that this matter is now fully resolved. A report will be posted on this status with information regarding the cause of the disruption as soon as it is available.

Please accept our apologies for the disruption.
Aug 21, 16:13 BST
Monitoring - We are now seeing calls connect successfully, and are working with our upstream supplier to identify the cause of the incident.

If you are still experiencing calls not connecting please contact our support team at support@gradwell.com so we may investigate.

We apologise for any inconvenience caused by this incident.
Aug 21, 15:49 BST
Investigating - We are currently investigating reports of the inbound calls to a subset of Gradwell phone numbers failing. This appears to be being caused by a fault with the provider of the numbers.

This will be affecting phone numbers ported to Gradwell, as well as some numbers purchased directly from us. It will also be affecting calls the Gradwell Support and Sales phone numbers from some mobile providers.

If you experience problems contacting Support, you can reach us on alternative numbers below:
VoIP Support- 01225 580881
Connectivity and Broadband Support- 01225 580887
Cloud Support- 01225 581676
Billing Support- 01225 436718
Partner Support - 01225 541114

We apologise for any inconvenience this may cause. This status will be updated with further information by 16:00.
Aug 21, 15:25 BST
Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Essential Broadband Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 BST
Scheduled - Our engineers will be performing essential maintenance to our Connectivity infrastructure on 16/08/2018 between 11pm and 17/08/2018 04am.

Customers are expected to see up to 2 hours of downtime. This may happen at any time during the maintenance window, and connections should reestablish without intervention once the work has been completed.

If your connection does not reestablish, please reboot your local equipment before contacting our support team on 01225 800888.

We apologise for any inconvenience this essential maintenance may cause.
Aug 14, 12:57 BST
Aug 16, 2018
Gradwell Support and Sales Teams Unavailable
Completed - The scheduled maintenance has been completed.
Aug 16, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 15:00 BST
Scheduled - The Gradwell Support and Sales teams will be unavailable between 15:00 and 17:00 today for a company meeting. During this time please submit requests to support@gradwell.com or sales@gradwell.com, and a member of the relevant team will be in touch as soon as they are able.

We apologise for any inconvenience this may cause.
Aug 16, 14:31 BST
Essential Broadband Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 22:00 BST
Scheduled - Our engineers will be performing essential maintenance to our Connectivity infrastructure on 15/08/2018 between 10pm and 12am.

Customers are expected not to see any impact although could possibly see disruptions of up to five minutes on ADSL broadband or FTTC broadband. This may happen at any time during the maintenance window, and connections should reestablish without intervention once the work has been completed.

If your connection does not reestablish, please reboot your local equipment before contacting our support team on 01225 800888.

We apologise for any inconvenience this may cause.
Aug 15, 22:00 BST
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

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Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com