All Systems Operational
Voice & Calls Services Operational
90 days ago
99.95 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.95 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.95 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.95 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019
Resolved - We have seen no further issues with the service and are therefore closing this status.

Our supplier has confirmed that the cause of the issue was a major DNS failure of both their primary and secondary systems. The have completed preliminary analysis of the outage and identified a software vulnerability that had previously gone undetected.

Please accept our apologies for any inconvenience this incident may have caused.
Jan 17, 12:59 GMT
Monitoring - We are now seeing calls passing successfully once more. Customers still experiencing issues with their service should contact our support team by email to support@gradwell.com.

We apologise for any inconvenience cause by this incident.
Jan 17, 09:31 GMT
Investigating - We are currently investigating reports of inbound call failures to a subset of phone numbers. This is limited to numbers ported in to Gradwell, or purchased from one supplier.

We are working with our supplier to identify and resolve the incident. This status will be updated by 10:00 with further information.
Please accept our apologies for any inconvenience this may cause.
Jan 17, 09:24 GMT
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.