All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.82 % uptime
Today
Fibre line Operational
90 days ago
99.86 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.76 % uptime
Today
Phone lines Operational
90 days ago
99.86 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Disaster Recovery Testing Mar 21, 05:00-07:00 GMT
Hi,

Between 5am & 7am on 21/03/21, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
No action is required.

Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Feb 19, 14:04 GMT
Call Setup Response Time
Fetching
Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021
Resolved - Our suppliers have rectified an issue with traffic for a specific carrier and monitoring shows this to be stable.
Mar 2, 14:04 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 08:38 GMT
Identified - Our suppliers confirm the issue is isolated to a single carrier, they have introduced a workaround until this is resolved
Mar 1, 21:39 GMT
Investigating - We are currently experiencing an outage on xDSL and FTTC circuits. Our suppliers are investigating and we will update this status message with further details as they are made available.
Mar 1, 19:33 GMT
Mar 1, 2021
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 23:00 GMT
Scheduled - Hi,

“During the night of 25/01/2021 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 25/02/2021 @ 23:00 GMT
End date & time: 26/02/2021 @ 02:00 GMT

During the window we anticipate a total loss of services to xDSL connections for up to 10 minutes. If your service remains offline after the maintenance window ends please reboot your router before calling our support teams.

We apologise for any inconvenience caused by this essential maintenance.”
Feb 16, 12:27 GMT
Feb 25, 2021
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 12:06 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 GMT
Scheduled - Hi,

On 24/02/2021 one of our suppliers will be undergoing Emergency Maintenance for United States telephone numbers.

Start time: 2021-02-24, 10:00 GMT
End time: 2021-02-24, 12:00 GMT

All United States telephone numbers should be considered at risk for the duration of the maintenance window and there is an expected impact of 30 minutes downtime for US Telephone numbers.

We apologise for any inconvenience caused by this essential maintenance.
Feb 23, 09:20 GMT
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.