Monitoring - Hello,

We are seeing services return to normal. Please retest at your earliest convenience. If you are still having issues, please contact our support team on 01225 800888.

Please accept our sincerest apologies for the inconvenience caused. We will provide an RFO in the next 10 working days.

Kind Regards,
Gradwell Service Team

Jul 24, 2024 - 15:55 BST
Update - Hello,

We have been advised this is a suspected power issue at the Serverbank data centre. Our upstream suppliers Network and Technical teams are continuing to investigate.

We will provide a further update by 16:15.

Kind Regards,
Gradwell Service Team

Jul 24, 2024 - 15:23 BST
Update - Hello,

Our upstream carriers networking team are continuing to work on resolving the issue. At this time it is believed to be due to an issue within one of their data centres. We are seeing some services slowly restoring and we are monitoring the traffic.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30.

Kind Regards,
Gradwell Service Team

Jul 24, 2024 - 14:56 BST
Identified - Our upstream carriers networking team have identified that an aspect of their core network has gone offline.

They have advised a further update should be available at 14:30pm

Please accept our sincerest apologies for the inconvenience caused

Jul 24, 2024 - 14:05 BST
Investigating - Hello,

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:00

Jul 24, 2024 - 13:49 BST
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.9 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.9 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.9 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.9 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Partial Outage
90 days ago
99.9 % uptime
Today
Fibre line Partial Outage
90 days ago
99.85 % uptime
Today
EFM Partial Outage
ADSL Broadband Partial Outage
FTTC Partial Outage
90 days ago
99.85 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
99.9 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
99.9 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Call Setup Response Time
Fetching
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

Unresolved incident: Loss of Service on Broadband Connections.

Jul 23, 2024
Resolved - Hello,

The incident has been resolved. We will provide an RFO within 10 working days.

Kind Regards,
Gradwell Service Team

Jul 23, 17:49 BST
Monitoring - Hello,

We have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

Gradwell apologises for any inconvenience and disruption this has caused you and wants to thank you for your patience.

Jul 23, 17:27 BST
Investigating - Hello,

We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Jul 23, 16:41 BST
Identified - We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Jul 23, 16:39 BST
Monitoring - Hello,

We have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

Gradwell apologises for any inconvenience and disruption this has caused you and wants to thank you for your patience.

Jul 23, 16:01 BST
Investigating - Hello,

We are aware of inbound and outbound call failures. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Kind Regards,
Gradwell Communications

Jul 23, 15:52 BST
Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 09:04 BST
Investigating - Gradwell are aware of the CrowdStrike issues but our systems are not directly affected. We are monitoring the situation closely.
Jul 19, 09:07 BST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.