All Systems Operational
Voice & Calls Services Operational
90 days ago
99.96 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.96 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.98 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.96 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.97 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.98 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
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Past Incidents
Sep 20, 2018

No incidents reported today.

Sep 19, 2018

No incidents reported.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:01 BST
Scheduled - Our upstream supplier will be performing essential maintenance on EFM and Leased line products between 00:00am - 02:00am.
Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.

Services should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
Sep 17, 13:53 BST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 BST
Scheduled - Our upstream supplier will be performing essential maintenance to EFM and Leased line products at 11pm tonight. Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.

Services should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
Sep 12, 16:43 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 BST
Scheduled - We will be performing essential maintenance to all 3CX PBX servers managed by Gradwell. This maintenance will result in at least one full reboot, which will prevent inbound and outbound calls from being made.

Services will be intermittent for the duration of the maintenance, and should be considered at risk of further service loss.

We apologise for any inconvenience this essential maintenance may cause.
Sep 11, 11:26 BST
Sep 11, 2018
Resolved - We have received confirmation that the cause of this incident has now been resolved by the third party responsible. In addition we have released work to mitigate the impact of this type of situation in future.

If you continue to experience issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our sincere apologies for any inconvenience this may have caused.
Sep 11, 09:10 BST
Monitoring - We have been seeing successful calls since 16:45, so are placing this status into a monitoring state once more.

We have identified that the cause of the problem is a connection to an external third party, who is not responding as quickly as our system requires due to a fault. We are releasing emergency work to ensure we can maintain service in this type of situation.

This status will be updated by 09:00 tomorrow with the successful completion of this work. Please accept our sincere apologies for any inconvenience this may have caused.
Sep 10, 17:05 BST
Investigating - We are investigating reports that this issue is causing calls to fail once more.

This status will be updated with further information by 17:00. We apologise for any inconvenience this may cause.
Sep 10, 16:38 BST
Monitoring - Our monitoring shows that services have now stablised, and that calls are completing correctly.

We are continuing to investigate the cause and will update this status by 16:30 with further information. Please accept our apologies for any inconvenience this may have caused.
Sep 10, 15:55 BST
Investigating - We are currently investigating reports of the inbound calls to a subset of Gradwell phone numbers failing.
This appears to be affecting all inbound VoIP services on the platform and we are working hard to resolve the issue.

We apologise for any inconvenience this may cause. This status will be updated with further information by 16:30
Sep 10, 15:36 BST
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018
Postmortem - Read details
Sep 19, 11:29 BST
Resolved - We have not received any new reports of faults, and can see those reported reconnected. We are therefore closing this status.

A post-mortem report will be post on this status as soon as it has been completed.
Once again please accept our sincere apologies for the inconvenience this has caused.
Sep 7, 11:42 BST
Monitoring - Following work completed by our suppliers, all circuits affected by this incident have had their service restored. Customers without service should contact support immediately at support@gradwell.com with their customer ID and circuit reference.

This status will be updated with further information by 11:30. Please accept our apologies for any inconvenience this incident has caused.
Sep 7, 10:41 BST
Investigating - We are currently investigating multiple reports of leased line and EFM connections being down or unable to route. We are working with out suppliers to resolve this as soon as we can.

If you are experiencing problems with your service please contact support by email to support@gradwell.com with the circuit reference and your customer ID.

We apologise for any inconvenience this may cause. This status will be updated with further information by 10:00.
Sep 7, 09:09 BST
Sep 6, 2018

No incidents reported.