All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.95 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.84 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.96 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.93 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.96 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.99 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.97 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Sales and Support unavailable Feb 8, 2023 14:00-15:00 GMT
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 08/02/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
partnersupport@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jan 18, 2023 - 14:35 GMT
Network Maintenance Advisory Mar 2, 2023 20:00 - Mar 3, 2023 00:00 GMT
Hi,

During the night of 02/02/2023 one of our suppliers will be undergoing work to improve their network resilience. This maintenance will impact customers with a 3CX instance with a High-Availability pair.

Start date & time: 02/02/2023 @ 20:00 GMT
End date & time: 03/02/2023 @ 00:00 GMT

These upgrades are designed and tested to be seamless and we do not expect any impact on customer traffic due to this maintenance, but services should remain at risk for the duration of the maintenance window. We will endeavour to keep any such impact to a minimum.

We apologise for any inconvenience caused by this essential maintenance.
Posted on Jan 26, 2023 - 09:04 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Total Loss of Service on Broadband Connections
Resolved - This incident has been resolved.
Jan 27, 13:58 GMT
Monitoring - Hello,

We are seeing services starting to restore. If you are still experiencing a loss of services, please reboot your local equipment and they come back online.

If you experience any further problems, please contact our support teams.

Please accept our sincerest apologies for the inconvenience caused.
Jan 27, 11:23 GMT
Update - Hello,

We have identified this is impacting connections routing through BT's infrastructure. BT is making progress towards full restoration of Service.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 11:30am.
Jan 27, 10:58 GMT
Investigating - Hello,

We are aware of multiple broadband connections experiencing a total loss of service. We are investigating this with our upstream carrier and will provide a further update at 11am.

We sincerely apologise for the inconvenience caused.
Jan 27, 10:42 GMT
Jan 26, 2023
Broadband outage on TalkTalk circuits in the Greater Manchester, London & Milton Keynes regions. Reported 09:30 on 26/01/2023.
Resolved - Our network partner has confirmed this issue to be resolved. We have observed stability in previously affected circuits so are closing this incident
Jan 26, 14:00 GMT
Update - We are continuing to investigate this issue.
Jan 26, 11:07 GMT
Investigating - We have been advised by our network partner of a broadband outage on some TalkTalk circuits in the Greater Manchester, London & Milton Keynes regions. Our network partner are closely monitoring the outage and will provide regular updates.

The outage started at 09:30 on 26/01/2023.

We apologise for the inconvenience caused and will issue a further update by 12:00PM 27/01/2023.
Jan 26, 10:54 GMT
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Registration Failures
Resolved - Hello,

The problems with the DNS route have now been resolved and handsets with the settings 109.224.233.174 & 109.224.233.190 should now register without any issues.

Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 20, 10:00 GMT
Update - Hello,

The problems with the DNS route have now been resolved and handsets with the settings 109.224.233.174 & 109.224.233.190 should now register without any issues.

Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 20, 10:00 GMT
Update - We are continuing to investigate this issue.
Jan 19, 16:50 GMT
Investigating - Hello,

We are currently investigating issues with registration on the Multi-User VoIP platform. The first investigation appears to be an issue with routing the DNS with the settings 109.224.233.174 & 109.224.233.190.

We're recommending changing the DNS settings on the handset to 8.8.8.8 & 8.8.4.4 whilst we investigate the cause of this.

Please accept our sincerest apologies for the inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 19, 10:06 GMT
Jan 19, 2023
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Jan 19, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 GMT
Scheduled - Hi,

During the night of 18th January one of our connectivity suppliers will be undergoing work to improve their network resilience.

During this work, our NOC engineers will be performing firmware upgrades across their ISP Network infrastructure. These firmware updates will be completed across multiple devices within their Telehouse East PoP. Downtime is expected to be up to 30 minutes at some point during the above maintenance window.

Start date & time: 18/01/2023 @ 22:00 GMT
End date & time: 19/01/2023 @ 02:00 GMT

We apologise for any inconvenience caused by this essential maintenance.
Jan 11, 12:48 GMT
Jan 18, 2023
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