All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.9 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.9 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.9 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.96 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.9 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
98.88 % uptime
Today
Fibre line Operational
90 days ago
98.34 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
98.34 % uptime
Today
Phone lines Operational
90 days ago
99.96 % uptime
Today
Portals and Website Operational
90 days ago
99.9 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
99.9 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Sales and Support Unavailable 10.10.2024 @ 15:00 Change of Date Oct 10, 2024 15:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 11:28 BST
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 10/10/2024.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Sep 16, 2024 - 13:48 BST
Disaster Recovery Testing Oct 13, 2024 05:00-08:00 BST
Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Sep 16, 2024 - 10:53 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Broadband and Hosted 3CX Services Issues
Resolved - The upstream providers monitoring shows all services have remained stable since restoration earlier.

If you are still experiencing any issues, please call our support team for further investigation.

Please accept our apologies for the inconvenience these issue have caused.
Oct 2, 14:12 BST
Monitoring - The upstream provider has advised they have identified a fault condition on a network node which has been resolved and services are restoring and will continue to be closely monitored.

Please accept our apologies for the inconvenience these issue have caused.
Oct 2, 12:30 BST
Update - The upstream providers architecture engineers are continuing to investigating the fault and have advised a further update will be available within the next hour.

We would like to apologise for the inconvenience this is causing and appreciate your understanding
Oct 2, 12:06 BST
Investigating - Hello,

We're currently investigating an issue with hosted 3CX services and broadband services supplied by one upstream provider.

Please accept our sincere apologies for the inconvenience caused.

We will provide a further update by 12:00
Oct 2, 11:30 BST
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Network Maintenance Advisory 25/09/2024
Completed - The scheduled maintenance has been completed.
Sep 25, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:05 BST
Scheduled - Hi,

“During the night of 25/09/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 25/09/2024 @ 00:05:00 GMT
End date & time: 25/09/2024 @ 06:00:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”
Sep 11, 11:17 BST
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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