Draytek Hardware Issues
Update - We can confirm that firmware upgrades on Draytek routers have resolved connectivity issues where applied. If you are still experiencing issues with your connectivity when using a Draytek router, please ensure your firmware is upgraded to the latest version. We will continue to monitor the situation until March 25th.
Mar 24, 2025 - 17:39 GMT
Monitoring - We are aware of a number of reports of issues with broadband circuits, this has been identified as affecting circuits using Draytek routers where an issue with the routers is causing them to regularly power cycle, resulting in connections being dropped whilst this is happening. We are advising to upgrade to the latest Drayek firmware. Please refer to the Draytek website for this https://www.draytek.com/support/resources/routers#version
Mar 24, 2025 - 09:39 GMT
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Degraded Performance
90 days ago
99.88 % uptime
Today
Fibre line Degraded Performance
90 days ago
99.88 % uptime
Today
EFM Degraded Performance
ADSL Broadband Degraded Performance
FTTC Degraded Performance
90 days ago
99.88 % uptime
Today
Phone lines Degraded Performance
90 days ago
99.88 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Support and Sales Unavailable 10.04.2025 @ 15:00 Apr 10, 2025 15:00-16:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 10.04.2025
From: 15:00
To: 16:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Mar 18, 2025 - 11:18 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Mar 25, 2025

No incidents reported today.

Mar 24, 2025

Unresolved incident: Draytek Hardware Issues.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 GMT
Scheduled - Hi,

During the night of 18/03/2025, one of our suppliers will be performing maintenance to improve network resilience. Their Networking team will be making changes to the core networking infrastructure to enhance performance and scalability.

This will only impact customers with a High Availability Pair. While we do not anticipate any service disruptions, services will remain at risk, and our Engineering team will be closely monitoring the situation.

Start: 2025-03-18 20:00 GMT
End: 2025-03-18 23:00 GMT

We apologise for any inconvenience caused by this essential maintenance
Mar 17, 10:49 GMT
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

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