All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
99.85 % uptime
Today
Fibre line Operational
90 days ago
99.85 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.85 % uptime
Today
Phone lines Operational
90 days ago
99.86 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Jan 28, 2021
Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:02 GMT
Scheduled - Hi,

During the night of 27/01/2021 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline will have an estimated downtime of 15 minutes in this maintenance window:

Start date & time: 27/01/2021 @ 22:00 GMT
End date & time: 27/01/2021 @ 23:59 GMT

We apologise for any inconvenience caused by this essential maintenance.
Jan 27, 13:51 GMT
Jan 27, 2021
Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 06:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 GMT
Scheduled - Hi,

During the night of 26/01/2021 one of our suppliers will be undergoing emergency work to improve their network resilience.

We do not expect any further service disruption, However, All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 26/01/2021 @ 22:00 GMT
End date & time: 27/01/2021 @ 06:00 GMT

We apologise for any inconvenience caused by this essential maintenance.
Jan 26, 10:34 GMT
Jan 26, 2021
Slow speeds on Broadband connections
Resolved - This incident has been resolved.
Jan 26, 10:23 GMT
Monitoring - A fix has been implemented and we believe the issue to be resolved. If you have any further issues with slow speed, please contact our support team on 01225 800888.

We sincerely apologise for any inconvenience caused during this time.
Jan 26, 10:23 GMT
Investigating - Following last nights outage, we are seeing reports from customers who are receiving slow speeds on their broadband line.
This is currently being investigated as a priority.

Please accept our sincerest apologies for the inconvenience caused.

We will provide an update at 10:30am
Jan 26, 09:52 GMT
Drop in Connectivity services
Resolved - This incident has been resolved.
Jan 26, 08:31 GMT
Monitoring - The NOC engineers have manually re-routed a large amount of traffic and have successfully restored the majority of services.
The NOC are continuing to investigate and have applied a temporary fix to restore the remaining services and investigate the root cause.

We will monitor the issue until tomorrow morning.
Please accept our sincere apologies for the inconvenience caused.
Jan 26, 00:04 GMT
Update - The issue remains ongoing and the NOC engineers are investigating urgently and this has been classified as a Priority 1 Incident.
Please accept our sincerest apologies for the inconvenience caused.

The next update will be provided at 12am.
Jan 25, 23:07 GMT
Investigating - We are currently investigating total loss of service on some broadband connections. This is being investigated as a priority.
Please accept our sincerest apologies for the inconvenience caused
We will provide an update at 11pm
Jan 25, 22:28 GMT
Jan 25, 2021
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

← Incident History Powered by Statuspage
Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com