All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.9 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.7 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 25/04/2024.

Please email the team for anything urgent on:

connectivity@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Apr 15, 2024 - 13:54 BST
Call Setup Response Time
Fetching
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Resolved - This incident has been resolved.
Apr 4, 17:04 BST
Monitoring - We have seen traffic levels return to normal following mitigating actions by the upstream carriers network team. This situation is continuing to be investigated and monitored.
Apr 4, 15:25 BST
Update - Investigation and actions are still ongoing within our network teams to mitigate the amount of impact to the DNS from what is believed to be an attack of some form. No ETR is available at this time, alternative DNS providers can be used as a workaround for any services while this is ongoing. Next update due by 15:30
Apr 4, 14:42 BST
Investigating - Hello,

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers.

Our upstream supplier has confirmed it is related to their DNS servers and their network teams are conducting further investigation

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:30

Apr 4, 13:44 BST
Apr 3, 2024

No incidents reported.

Apr 2, 2024
Resolved - Hello,

This incident is now resolved and we've had confirmation that all connectivity has now been restored.

We apologies for the inconvenience caused. We will publish an RFO within 10 working days.

Apr 2, 14:13 BST
Monitoring - Hello,

Our upstream supplier have confirmed that the issue is related to one of their DNS servers.

We are seeing traffic levels return to normal and getting reports that normal service is resuming. We are awaiting for an all clear from our upstream supplier and monitoring the situation.

Apr 2, 12:18 BST
Investigating - Hello,

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 12:00

Apr 2, 11:01 BST