All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.98 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.98 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
99.99 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
99.99 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018
Completed - The network maintenance is now complete, and traffic is routing via our new internet transit provider. Please accept our apologies if you experienced a short disconnection of services for about 10 minutes during the change over.
Jun 18, 23:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 BST
Scheduled - On Monday evening, we will be changing our internet transit provider to facilitate network upgrades.

While there is no expected impact to this work, there is a small risk to voice, broadband, and cloud services due to the nature of the change.

We apologise for any inconvenience this essential maintenance may cause.
Jun 15, 12:14 BST
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:30 BST
Scheduled - Due to a company wide meeting, the Gradwell support, sales, provisioning, and onboarding teams will be unavailable between 14:30 and 16:00 today.

If you need to contact any of these teams during this period, please do so by email.

We apologise for any inconvenience this may cause.
Jun 13, 10:47 BST
Jun 12, 2018

No incidents reported.

Jun 11, 2018
Completed - The scheduled maintenance has been completed.
Jun 11, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:30 BST
Scheduled - The Gradwell Support team will be unavailable from 10:30 to 11:30 for a department meeting.

During this time, please submit tickets by email to support@gradwell.com. No phone calls will be accepted for the duration of the meeting.

We apologise for any inconvenience this may cause.
Jun 11, 10:20 BST
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - Following work completed by our engineers at 16:55, we believe this incident to be fully resolved.

If you are still experiencing issues with your service please contract our support team at support@gradwell.com with details of the issue.

Again please accept our apologies for any inconvenience this may have caused.
Jun 7, 17:52 BST
Update - Issues with SIP and IAX trunks as well as those affecting some of the Gradwell Connectivity customers are still under investigation.

If you are currently experiencing a problem with your service please contact support@gradwell.com with the following information:
1. Your customer ID
2. Your connection's IP address
3. A ping text result to sip.gradwell.com

Please accept our apologies for any inconvenience this may cause. This status will be updated with further information by 17:45.
Jun 7, 16:42 BST
Update - We have now identified that this issue is also affecting some customers with Gradwell Connectivity.

Customers with broadband and fibre services may see connections losing routing, and be unable to browse the internet.

If you are currently experiencing a problem with your service please contact support@gradwell.com with the following information:
1. Your customer ID
2. Your connection's IP address
3. A ping text result to sip.gradwell.com

Please accept our apologies for any inconvenience this may cause. This status will be updated with further information by 16:45.
Jun 7, 16:15 BST
Investigating - We are currently investigating reports of intermittent errors affecting customers using Gradwell SIP and IAX trunks.
Customers may see intermittent reports of parts of our network being unreachable.

This status will be updated by 16:30 with further information. Please accept our apologies for any inconvenience this may cause.
Jun 7, 16:06 BST
Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.