Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

100.0 % uptime

Today

Multi User VoIP Operational

90 days ago

100.0 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

100.0 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

Connectivity Operational

90 days ago

99.98 % uptime

Today

Fibre line Operational

90 days ago

99.98 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

99.98 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Gradwell Cloud & Hosting Operational

90 days ago

99.99 % uptime

Today

Gradwell Cloud Email Hosting Operational

90 days ago

100.0 % uptime

Today

Gradwell Cloud Web Hosting Operational

90 days ago

99.99 % uptime

Today

Gradwell LINUX Email Hosting Operational

Gradwell LINUX Web Hosting Operational

DNS Services Operational

Office 365 Services Operational

90 days ago

100.0 % uptime

Today

Gradwell Plesk Hosting Operational

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Billing Services Operational

Zuora Production API Operational

Zuora Production Integrations Operational

Web Services (for Voicemail and Call Recording) Operational

AWS ec2-eu-west-1 Operational

AWS s3-eu-west-1 Operational

AWS ec2-eu-central-1 Operational

AWS s3-eu-central-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

www.gradwell.com website Uptime

Fetching

sip.gradwell.com Uptime

Fetching

Past Incidents

Jun 19, 2018

No incidents reported today.

Jun 18, 2018

Network Upgrade

Completed - The network maintenance is now complete, and traffic is routing via our new internet transit provider. Please accept our apologies if you experienced a short disconnection of services for about 10 minutes during the change over.
Jun 18, 23:23 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 BST

Scheduled - On Monday evening, we will be changing our internet transit provider to facilitate network upgrades.

While there is no expected impact to this work, there is a small risk to voice, broadband, and cloud services due to the nature of the change.

We apologise for any inconvenience this essential maintenance may cause.
Jun 15, 12:14 BST

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

Gradwell Support and Sales Unavailable

Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:30 BST

Scheduled - Due to a company wide meeting, the Gradwell support, sales, provisioning, and onboarding teams will be unavailable between 14:30 and 16:00 today.

If you need to contact any of these teams during this period, please do so by email.

We apologise for any inconvenience this may cause.
Jun 13, 10:47 BST

Jun 12, 2018

No incidents reported.

Jun 11, 2018

Support Team Unavailable

Completed - The scheduled maintenance has been completed.
Jun 11, 11:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:30 BST

Scheduled - The Gradwell Support team will be unavailable from 10:30 to 11:30 for a department meeting.

During this time, please submit tickets by email to support@gradwell.com. No phone calls will be accepted for the duration of the meeting.

We apologise for any inconvenience this may cause.
Jun 11, 10:20 BST

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

Intermittent Network Issue

Resolved - Following work completed by our engineers at 16:55, we believe this incident to be fully resolved.

If you are still experiencing issues with your service please contract our support team at support@gradwell.com with details of the issue.

Again please accept our apologies for any inconvenience this may have caused.
Jun 7, 17:52 BST

Update - Issues with SIP and IAX trunks as well as those affecting some of the Gradwell Connectivity customers are still under investigation.

If you are currently experiencing a problem with your service please contact support@gradwell.com with the following information:
1. Your customer ID
2. Your connection's IP address
3. A ping text result to sip.gradwell.com

Please accept our apologies for any inconvenience this may cause. This status will be updated with further information by 17:45.
Jun 7, 16:42 BST

Update - We have now identified that this issue is also affecting some customers with Gradwell Connectivity.

Customers with broadband and fibre services may see connections losing routing, and be unable to browse the internet.

If you are currently experiencing a problem with your service please contact support@gradwell.com with the following information:
1. Your customer ID
2. Your connection's IP address
3. A ping text result to sip.gradwell.com

Please accept our apologies for any inconvenience this may cause. This status will be updated with further information by 16:45.
Jun 7, 16:15 BST

Investigating - We are currently investigating reports of intermittent errors affecting customers using Gradwell SIP and IAX trunks.
Customers may see intermittent reports of parts of our network being unreachable.

This status will be updated by 16:30 with further information. Please accept our apologies for any inconvenience this may cause.
Jun 7, 16:06 BST

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.