All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.99 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
99.99 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
99.99 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019
Inbound and Outbound calling failures
Resolved - The monitoring period has now completed and we can confirm all effected services are now up and running. Again, we apologise for any inconveniences caused.
Aug 16, 18:51 BST
Monitoring - We have identified a corruption in our call routing database, which affected outbound calls and some inbound calls. We were alerted to this occuring at 1800 and put in place a fix at 1825, although at this problem is DNS related it might take a few minutes for the changes to propogate and all calls to start working.
Aug 16, 18:42 BST
Investigating - Our systems operators are currently investigating some inbound and outbound call errors which is effecting a subset of customers. We apologise for any inconveniences caused and will ensure updates are provided shortly.
Aug 16, 18:38 BST
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Partner Portal Maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:00 BST
Scheduled - We will be performing upgrades to the control panels used by our partners between 21:00 and 23:00 on 08/08/2019.

This maintenance is to the servers underpinning the portals. This will cause the partner management portal and partner customers portal to be unavailable for up to half an hour. Both the partner management portal and the customer portal should be considered at risk for the duration of the maintenance.

This maintenance will not effect Gradwell VoIP or connectivity services, only access to the portals.

If you have any questions about this maintenance please contact the partner support team by email to partnersuport@gradwell.com.
We apologise for any inconvenience this essential maintenance may cause.
Aug 7, 17:22 BST
Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 BST
Scheduled - Between 0400 and 0600 on Sunday the 4th of August we will be performing essential maintenance to our platform.

This maintenance is not expected to impact services, however all control panels and VoIP services should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause.
Jul 31, 12:24 BST
Aug 3, 2019

No incidents reported.

← Incident History Powered by Statuspage
Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com