Update - We are continuing to monitor for any further issues.
Mar 17, 16:18 GMT
Monitoring - Due to the ongoing COVID-19 pandemic, we are currently receiving high volumes of calls from customers needing guidance to help them with remote working. If you need help getting Gradwell products set up effectively for home or remote working, the following guides may help:


How to configure your VoIP extension: https://my.gradwell.com/s/article/creating-and-configuring-a-voip-extension
How to setup Zoiper:
https://my.gradwell.com/s/article/How-to-set-up-Zoiper-for-desktop
https://my.gradwell.com/s/article/How-to-Set-up-Zoiper-on-Android
https://my.gradwell.com/s/article/How-to-Set-up-Zoiper-on-iOS

For more helpful articles please visit our main support website: https://support.gradwell.com

If you need to talk to us, our support team are doing their best to answer every query, but please note that this may take significantly longer than normal. If your request is not urgent, please email us at support@gradwell.com and we'll aim to get back to you as soon as we can.
Mar 17, 16:17 GMT
Investigating - As your provider we want to keep you up to date with any disruption, not just to our core network, but our suppliers too.

As well as this status page for our own network, we've created a separate page featuring all our key supplier information as soon as we get it. We'll be updating this several times each day:

https://www.gradwell.com/coronavirus/

Our teams are able to operate at full capacity remotely and are constantly helping our customers get the most out of our products and services.

We appreciate your understanding during this unprecedented time.
Mar 25, 15:46 GMT
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
99.91 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.74 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
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Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.