Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.98 % uptime

Today

Multi User VoIP Operational

90 days ago

99.97 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.99 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.97 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

Connectivity Operational

90 days ago

99.98 % uptime

Today

Fibre line Operational

90 days ago

99.97 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

99.96 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

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sip.gradwell.com Uptime

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www.gradwell.com website Uptime

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Past Incidents

Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

Network Maintenance Advisory

Completed - We are pleased to confirm that the maintenance was succesful and we have monitored the service for over 6 hours.
Oct 19, 11:27 BST

Verifying - We are pleased to confirm the maintenance has finished, with all services back online and returning to normal. We are continuing to verify that all parts of the service are operating correctly.
Oct 19, 04:45 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 11:00 BST

Scheduled - We will be undergoing scheduled maintenance in our datacentre at this time to remove redundant networking equipment and physically relocating some network devices.

We do not anticipate any significant service disruption as the equipment has been decommissioned in advance, although there might be brief and interimittent periods when services are not accessible during times for routers being added or removed.

We will update this status period during the maintenance window.
Oct 12, 10:59 BST

Oct 18, 2018

DSL Authentication Failures

Resolved - This incident has been resolved.
Oct 18, 16:45 BST

Monitoring - Our supplier has completed work to resolve this incident, and we have reports of lines able to authenticate.

If you are still experiencing problems with your service please contact our support team by email to support@gradwell.com

We apologise for any inconvenience this may have caused.
Oct 18, 11:39 BST

Identified - We have been notified by our DSL supplier that they are seeing numerous ADSL and FTTC lines unable to authenticate. Customers affected will not be able to connect to the internet as a result.

The supplier is actively working to resolve the incident, and have given a provisional next update time of 1pm.

Please accept our apologies for any inconvenience this may cause. We will update this status as soon as further information is provided.
Oct 18, 10:36 BST

Reduced Support Availability

Resolved - This incident has been resolved.
Oct 18, 10:31 BST

Monitoring - The Gradwell Support team is currently experiencing longer call wait times and slower ticket response due to widespread illness in the department.
During this time we would recommend customers raise issues to the team by email to support@gradwell.com.

Please accept our apologies for any inconvenience this may cause.
Oct 15, 10:57 BST

Oct 17, 2018

No incidents reported.

Oct 16, 2018

Support Team Meeting

Completed - The scheduled maintenance has been completed.
Oct 16, 15:05 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:05 BST

Scheduled - Between 2pm and 3pm we will be holding a Support meeting.
This will mean that unfortunately we will not have Support members available to take calls.

If you require any technical support please email through your query to support@gradwell.com or call the support number on 01225 800 888 and leave a voicemail and a member of the support team will contact you as soon as possible.
Oct 16, 14:03 BST

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.