In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2025 - 00:00 BST
Jun 20, 2025 - 00:00 BST
Scheduled - Hi,
“During the night of 20.06.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 20/06/2025 @ 00:05:00 GMT
End date & time: 20/06/2025 @ 06:00:00 GMT
Affecting the below areas:
Alresford Bassett Fordingbridge Henbury Keynsham Nailsea Pill South Cerney Thornbury Wanborough Warminster Westbury
We apologise for any inconvenience caused by this essential maintenance.”
Jun 20, 2025 00:00-06:00 BST
“During the night of 20.06.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 20/06/2025 @ 00:05:00 GMT
End date & time: 20/06/2025 @ 06:00:00 GMT
Affecting the below areas:
Alresford Bassett Fordingbridge Henbury Keynsham Nailsea Pill South Cerney Thornbury Wanborough Warminster Westbury
We apologise for any inconvenience caused by this essential maintenance.”
Jun 20, 2025 00:00-06:00 BST
Voice & Calls Services
Operational
Multi User VoIP
?
Operational
Outbound SIP Trunking
?
Operational
Outbound IAX Trunking
?
Operational
Inbound SIP trunking
?
Operational
Inbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
Hosted 3CX Server
?
Operational
International Phone Numbers
Operational
Wave
Operational
Teams Direct Routing
Operational
Connectivity
Under Maintenance
Fibre line
Under Maintenance
EFM
Under Maintenance
ADSL Broadband
Under Maintenance
FTTC
Under Maintenance
Phone lines
Operational
Portals and Website
Operational
Gradwell customer control panels
?
Operational
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Amended from 26.06.2025 - Sales and Support Unavailable 03.07.2025 @ 15:00 Jul 3, 2025 15:00-16:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 17, 2025 - 13:42 BST
Jun 17, 2025 - 13:42 BST
Scheduled -
Hi,
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 03.07.2025
From: 15:00
To: 16:00
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Jul 03, 2025 - 15:00 BST
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 03.07.2025
From: 15:00
To: 16:00
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Jul 03, 2025 - 15:00 BST