All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP Operational
90 days ago
99.97 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Inbound SIP trunking Operational
90 days ago
99.97 % uptime
Today
Hosted 3CX Server Operational
90 days ago
100.0 % uptime
Today
GCX Operational
90 days ago
99.97 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking Operational
Outbound IAX Trunking Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP Operational
DNS Services Operational
International Phone Numbers Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

3CX Network Maintenance Dec 15, 2025 20:00 - Dec 16, 2025 00:00 GMT

We are seeing an increase amount of DDoS attacks on some 3CX services. We are going to add a block rule for the suspicious IP's across our entire organisation.

There will be no downtime however your server access will be classed 'at risk' for this window especially if you're connecting from a South American IP

Should you have trouble connecting to 3CX following the maintenance window please raise to support by emailed tech@gradwell.com or calling us on 01225 800888
Posted on Dec 11, 2025 - 13:56 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Inbound & Outbound Audio Issues
Resolved - Good Afternoon,

We have implemented a fix across our platform and calls are returning to normal.

We appreciate your patience whilst we investigate & apologise for the inconvenience caused.

We will publish an RFO within 5 working days.
Dec 4, 13:43 GMT
Monitoring - Good Afternoon,

We have implemented a fix across our platform and calls are returning to normal.

We appreciate your patience whilst we investigate & apologise for the inconvenience caused.

We will publish an RFO within 5 working days.
Dec 4, 13:43 GMT
Investigating - Hello,

Gradwell are currently experiencing inbound & outbound audio issues across our platform.

All VoIP services such as Hosted VoIP, SIP Trunks, IAX Trunks, Wave and Call Forwarding, may be affected. Please be advised this has been escalated to the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Kind Regards,
Gradwell Communications
Dec 4, 13:11 GMT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com