All Systems Operational
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.9 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.9 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.9 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.9 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
98.92 % uptime
Today
Fibre line Operational
90 days ago
98.38 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
98.38 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
99.9 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
99.9 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance Advisory 25/09/2024 Sep 25, 2024 00:05-06:05 BST
Hi,

“During the night of 25/09/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 25/09/2024 @ 00:05:00 GMT
End date & time: 25/09/2024 @ 06:00:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”

Posted on Sep 11, 2024 - 11:17 BST
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 03/10/2024.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Sep 16, 2024 - 13:48 BST
Disaster Recovery Testing Oct 13, 2024 05:00-08:00 BST
Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.

Posted on Sep 16, 2024 - 10:53 BST
Call Setup Response Time
Fetching
Past Incidents
Sep 19, 2024
Completed - The scheduled maintenance has been completed.
Sep 19, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:01 BST
Scheduled - Hi,

“During the night of 19/09/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 19/09/2024 @ 00:01 GMT
End date & time: 19/09/2024 @ 06:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”

Sep 11, 11:21 BST
Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 BST
Scheduled - Hi,

During the night of 11/09/2024 one of our suppliers will be carrying out emergency work to mitigate against an identified limitation in their routing infrastructure which is causing degraded performance

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 11/09/2024 @ 22:00
End date & time: 12/09/2024 @ 02:00

With 30 minutes of downtime expected for the affected circuits

We apologise for any inconvenience caused by this essential maintenance and the late notice of this.

Sep 11, 17:43 BST
Sep 11, 2024
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Completed - The scheduled maintenance has been completed.
Sep 5, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 15:00 BST
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 05/09/2024.

Please email the team for anything urgent on:

connectivity@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.

Aug 5, 10:04 BST