All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.99 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.99 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
99.99 % uptime
Today
Fibre line   Operational
90 days ago
99.99 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.99 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019
Completed - The scheduled maintenance has been completed.
Feb 5, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:00 GMT
Scheduled - The Gradwell Support team will be unavailable this afternoon between 3pm and 4pm for a company meeting.

During this time please raise any incidents by email to support@gradwell.com.

Please accept our apologies for the late notice.
Feb 5, 14:44 GMT
Resolved - We have received confirmation from our supplier that this incident has been fully resolved. The reported cause of the incident was rebooting network devices, which affected routing of traffic world wide.

An in-depth post-mortem report will be made available as soon as it is received from our supplier. If you continue to experience issues with your service please contact our support team by email to support@gradwell.com.

We apologise for any inconvenience this incident may have caused.
Feb 5, 14:41 GMT
Update - We are continuing to monitor for any further issues.
Feb 5, 11:28 GMT
Monitoring - Inbound and outbound VoIP services are functioning at expected levels and connectivity services are gradually being restored.

We are working with our upstream supplier to fully restore services and identify the cause of the incident.

This status will be updated with further information by 12:00. Please accept our apologies for the inconvenience caused.
Feb 5, 11:27 GMT
Investigating - We are currently investigating reports of networking issues affecting Gradwell services. This will be affecting customers with Gradwell connectivity services including DSL and leased lines as well as Gradwell VoIP products.

This is also affecting the Gradwell Support team's ability to take inbound phone calls. Please contact support by email to support@gradwell.com for the duration of this incident.

We are working to resolve this as an urgent priority. This status will be updated with further information by 11:40. We apologise for any inconvenience this may cause.
Feb 5, 11:10 GMT
Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.