All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.95 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.86 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support unavailable May 30, 2024 15:00-16:00 BST
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 30/05/2024.

Please email the team for anything urgent on:

connectivity@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.

Posted on May 15, 2024 - 08:56 BST
Call Setup Response Time
Fetching
Past Incidents
May 20, 2024
Resolved - This incident has been resolved.
May 20, 13:50 BST
Monitoring - Hello,

Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.

If you are still experiencing any issues, please contact our support team on support@gradwell.com. We sincerely apologise for the inconvenience this has caused. We will provide a Reason for Outage (RFO) within 5 working days.

Kind Regards,
The Gradwell Team

May 20, 12:38 BST
Identified - Hello,

Our carrier is in the process of rolling out a fix for this issue. Please accept our sincerest apologies for the inconvenience caused.

We will provide a further update at 1:15pm

May 20, 12:25 BST
Investigating - Hello,

Following the incident on Saturday, we have identified that the fix implemented by our carrier has caused additional side effects. As a result, customers are experiencing duplicate inbound calls and no audio on some of their numbers. We have re-escalated this issue to our carrier, who have identified the cause and are working towards a resolution.

Please accept our sincerest apologies for the inconvenience caused.

We will provide a further update at 12:45pm

May 20, 12:01 BST
May 19, 2024
Resolved - This incident has been resolved.
May 19, 10:13 BST
Monitoring - Hello,

Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.

If you are still experiencing any issues, please let us know. We sincerely apologise for the inconvenience this has caused. We will provide a Reason for Outage (RFO) within 5 working days.

Kind Regards,
The Gradwell Team

May 18, 22:57 BST
Update - Hello,

Our upstream carrier is still investigating this issue. We are continuing to push them for a further update to resolve this.

We will provide a further update on Sunday morning.

Please accept our sincerest apologies for the inconvenience caused.

May 18, 21:36 BST
Update - Hello,

Our upstream carrier is still investigating this issue. We'll provide a further update as soon as we can.

Gradwell Apologies for the inconvenience caused.

May 18, 20:35 BST
Investigating - Hello,

We are aware of an incident currently affecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT. These numbers are categorised by our supplier as Type A numbers that route through BT IPEX.

The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.

Gradwell Apologies for the inconvenience, we are treating this as high priority.

May 18, 19:29 BST
Completed - The scheduled maintenance has been completed.
May 19, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 16, 20:58 BST
Update - We will be undergoing scheduled maintenance during this time.
May 16, 20:57 BST
Scheduled - Hi,

During the morning of 19th May 2024, we will be undergoing work to upgrade our core databases.

We estimate 30 minutes of downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:

Start date & time: 19/05/2024 @ 05:00 BST
End date & time: 19/05/2024 @ 07:00 BST

We apologise for any inconvenience caused by this essential maintenance.

If you have any questions, please contact our support team.

Kind Regards,
Gradwell Service Team

May 16, 12:06 BST
May 18, 2024
Resolved - Hello,

We are aware of an incident currently effecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT. These numbers are categorised by our supplier as Type A numbers that route through BT IPEX.

The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.

Gradwell Apologies for the inconvenience, we are treating this as high priority.

May 18, 16:00 BST
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.