Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.83 % uptime

Today

Multi User VoIP Operational

90 days ago

99.83 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.84 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.84 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

Connectivity Operational

90 days ago

100.0 % uptime

Today

Fibre line Operational

90 days ago

100.0 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

100.0 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

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sip.gradwell.com Uptime

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www.gradwell.com website Uptime

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Past Incidents

Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Device Registration Failures on Hosted VoIP

Resolved - Following a period of monitoring we are confident that this incident is fully resolved.

We apologise for the inconvenience this may have caused.
Oct 9, 15:44 BST

Monitoring - Our engineers have now implemented a fix for the cause of this issue, and we are now seeing registrations complete successfully.

If you are experiencing issues with your service please contact our support team by email to support@gradwell.com.

This status will be left in a monitoring state while we continue to monitor the situation.
Please accept our apologies for any inconvenience caused.
Oct 9, 12:30 BST

Investigating - We are currently investigating reports of extensions using Gradwell hosted VoIP products being unable to register. Customers may see '407 Proxy Authentication Required' errors when attempting to connect.

This issue is not affecting extensions already registered to the Gradwell platform, but may prevent new devices from connecting.

We apologise for the inconveneince this may cause. An update will be provided by 12:30.
Oct 9, 11:39 BST

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

Telehouse Platform Service Interuption

Postmortem - Read details
Oct 8, 10:51 BST

Resolved - This incident has been resolved. Thank you for your patience.
Oct 3, 06:54 BST

Update - All services are now fully restored and running from the primary Telehouse data centre. We will continue to monitor overnight, and will close this issue tomorrow morning once service continues to be stable.
Oct 3, 00:11 BST

Monitoring - We have resolved the networking issue, and our primary Telehouse datacentre is now back online. We will work to ensure services are restored before we revert our Disaster Recovery plan.
Oct 2, 23:42 BST

Update - We are continuing to work on resolving this network incident. We believe we have found the cause of the problem (route cause?) and are working to restore the Telehouse datacentre over the next few hours.
Oct 2, 23:33 BST

Update - We have now enabled inbound IAX calls via our AWS platform, so customers using inbound IAX trunking should see calls connect. Please note they will come from different IP address ranges. Please see: https://support.gradwell.com/hc/en-gb/articles/215553563-What-IP-addresses-may-Gradwell-send-VoIP-traffic-from-
Oct 2, 21:51 BST

Update - Service for Single/Multi User VoIP is being maintained via AWS, as well as inbound and outbound SIP trunks. However, our initial attempts at service restoration in telehouse have not worked, so that work is ongoing.
Oct 2, 21:37 BST

Identified - We have identified that this is a problem with the Telehouse networking, and not power, and we are continuing to work on resolving the problem promptly. In the mean time, service is being restored via our AWS platform.
Oct 2, 20:49 BST

Update - Whilst we are identifying the problem, we have triggered our fail over plan, to route traffic into our AWS platform, so customers will see partial service delivery.
Oct 2, 20:28 BST

Investigating - We have confirmed a problem in our Telehouse datacentre, in that all Telehouse based VoIP services are currently offline. It looks to be a power related, issue, but we are currently investigating.
Oct 2, 20:18 BST

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