Update - We are continuing to monitor for any further issues.
Mar 17, 16:18 GMT

Monitoring - Due to the ongoing COVID-19 pandemic, we are currently receiving high volumes of calls from customers needing guidance to help them with remote working. If you need help getting Gradwell products set up effectively for home or remote working, the following guides may help:


How to configure your VoIP extension: https://my.gradwell.com/s/article/creating-and-configuring-a-voip-extension
How to setup Zoiper:
https://my.gradwell.com/s/article/How-to-set-up-Zoiper-for-desktop
https://my.gradwell.com/s/article/How-to-Set-up-Zoiper-on-Android
https://my.gradwell.com/s/article/How-to-Set-up-Zoiper-on-iOS

For more helpful articles please visit our main support website: https://support.gradwell.com

If you need to talk to us, our support team are doing their best to answer every query, but please note that this may take significantly longer than normal. If your request is not urgent, please email us at support@gradwell.com and we'll aim to get back to you as soon as we can.
Mar 17, 16:17 GMT

Investigating - As your provider we want to keep you up to date with any disruption, not just to our core network, but our suppliers too.

As well as this status page for our own network, we've created a separate page featuring all our key supplier information as soon as we get it. We'll be updating this several times each day:

https://www.gradwell.com/coronavirus/

Our teams are able to operate at full capacity remotely and are constantly helping our customers get the most out of our products and services.

We appreciate your understanding during this unprecedented time.
Mar 25, 15:46 GMT