Monitoring - We have identified that at approximately 4.30 there was a problem with the main internet provider (Level3) to our main provider (Wavenet) for our telehouse servers in London. Our traffic re-routed to their backup provider, however, it seems that this connection does not fully support access to all of Gradwell's network and as a result we were only partially available.

In addition, we found that a our VoIP platform could not then connect to much of the internet and it became significantly overloaded as it re-tried calls multiple times.

Wavenet have re-enabled their main london provider and this has brought all services fully online.

We can see calls being processed and the systems are recovering their full capacity.

We will post a further update to this incident & a postmortem early next week.
Jul 13, 18:21 BST