Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.96 % uptime

Today

Multi User VoIP Operational

90 days ago

99.96 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.98 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.96 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

Connectivity Operational

90 days ago

99.98 % uptime

Today

Fibre line Operational

90 days ago

99.97 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

99.98 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

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sip.gradwell.com Uptime

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www.gradwell.com website Uptime

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Past Incidents

Sep 20, 2018

No incidents reported today.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

Essential EFM and Leased Line Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:01 BST

Scheduled - Our upstream supplier will be performing essential maintenance on EFM and Leased line products between 00:00am - 02:00am.
Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.

Services should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
Sep 17, 13:53 BST

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

Essential EFM and Leased Line Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 BST

Scheduled - Our upstream supplier will be performing essential maintenance to EFM and Leased line products at 11pm tonight. Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.

Services should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
Sep 12, 16:43 BST

Hosted 3CX Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 BST

Scheduled - We will be performing essential maintenance to all 3CX PBX servers managed by Gradwell. This maintenance will result in at least one full reboot, which will prevent inbound and outbound calls from being made.

Services will be intermittent for the duration of the maintenance, and should be considered at risk of further service loss.

We apologise for any inconvenience this essential maintenance may cause.
Sep 11, 11:26 BST

Sep 11, 2018

Inbound and Outbound Call Failures

Resolved - We have received confirmation that the cause of this incident has now been resolved by the third party responsible. In addition we have released work to mitigate the impact of this type of situation in future.

If you continue to experience issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our sincere apologies for any inconvenience this may have caused.
Sep 11, 09:10 BST

Monitoring - We have been seeing successful calls since 16:45, so are placing this status into a monitoring state once more.

We have identified that the cause of the problem is a connection to an external third party, who is not responding as quickly as our system requires due to a fault. We are releasing emergency work to ensure we can maintain service in this type of situation.

This status will be updated by 09:00 tomorrow with the successful completion of this work. Please accept our sincere apologies for any inconvenience this may have caused.
Sep 10, 17:05 BST

Investigating - We are investigating reports that this issue is causing calls to fail once more.

This status will be updated with further information by 17:00. We apologise for any inconvenience this may cause.
Sep 10, 16:38 BST

Monitoring - Our monitoring shows that services have now stablised, and that calls are completing correctly.

We are continuing to investigate the cause and will update this status by 16:30 with further information. Please accept our apologies for any inconvenience this may have caused.
Sep 10, 15:55 BST

Investigating - We are currently investigating reports of the inbound calls to a subset of Gradwell phone numbers failing.
This appears to be affecting all inbound VoIP services on the platform and we are working hard to resolve the issue.

We apologise for any inconvenience this may cause. This status will be updated with further information by 16:30
Sep 10, 15:36 BST

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

EFM and Leased Line Connections Down

Postmortem - Read details
Sep 19, 11:29 BST

Resolved - We have not received any new reports of faults, and can see those reported reconnected. We are therefore closing this status.

A post-mortem report will be post on this status as soon as it has been completed.
Once again please accept our sincere apologies for the inconvenience this has caused.
Sep 7, 11:42 BST

Monitoring - Following work completed by our suppliers, all circuits affected by this incident have had their service restored. Customers without service should contact support immediately at support@gradwell.com with their customer ID and circuit reference.

This status will be updated with further information by 11:30. Please accept our apologies for any inconvenience this incident has caused.
Sep 7, 10:41 BST

Investigating - We are currently investigating multiple reports of leased line and EFM connections being down or unable to route. We are working with out suppliers to resolve this as soon as we can.

If you are experiencing problems with your service please contact support by email to support@gradwell.com with the circuit reference and your customer ID.

We apologise for any inconvenience this may cause. This status will be updated with further information by 10:00.
Sep 7, 09:09 BST

Sep 6, 2018

No incidents reported.