All Systems Operational
Voice & Calls Services Operational
90 days ago
99.83 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.83 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.84 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.84 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - Following a period of monitoring we are confident that this incident is fully resolved.

We apologise for the inconvenience this may have caused.
Oct 9, 15:44 BST
Monitoring - Our engineers have now implemented a fix for the cause of this issue, and we are now seeing registrations complete successfully.

If you are experiencing issues with your service please contact our support team by email to support@gradwell.com.

This status will be left in a monitoring state while we continue to monitor the situation.
Please accept our apologies for any inconvenience caused.
Oct 9, 12:30 BST
Investigating - We are currently investigating reports of extensions using Gradwell hosted VoIP products being unable to register. Customers may see '407 Proxy Authentication Required' errors when attempting to connect.

This issue is not affecting extensions already registered to the Gradwell platform, but may prevent new devices from connecting.

We apologise for the inconveneince this may cause. An update will be provided by 12:30.
Oct 9, 11:39 BST
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Postmortem - Read details
Oct 8, 10:51 BST
Resolved - This incident has been resolved. Thank you for your patience.
Oct 3, 06:54 BST
Update - All services are now fully restored and running from the primary Telehouse data centre. We will continue to monitor overnight, and will close this issue tomorrow morning once service continues to be stable.
Oct 3, 00:11 BST
Monitoring - We have resolved the networking issue, and our primary Telehouse datacentre is now back online. We will work to ensure services are restored before we revert our Disaster Recovery plan.
Oct 2, 23:42 BST
Update - We are continuing to work on resolving this network incident. We believe we have found the cause of the problem (route cause?) and are working to restore the Telehouse datacentre over the next few hours.
Oct 2, 23:33 BST
Update - We have now enabled inbound IAX calls via our AWS platform, so customers using inbound IAX trunking should see calls connect. Please note they will come from different IP address ranges. Please see: https://support.gradwell.com/hc/en-gb/articles/215553563-What-IP-addresses-may-Gradwell-send-VoIP-traffic-from-
Oct 2, 21:51 BST
Update - Service for Single/Multi User VoIP is being maintained via AWS, as well as inbound and outbound SIP trunks. However, our initial attempts at service restoration in telehouse have not worked, so that work is ongoing.
Oct 2, 21:37 BST
Identified - We have identified that this is a problem with the Telehouse networking, and not power, and we are continuing to work on resolving the problem promptly. In the mean time, service is being restored via our AWS platform.
Oct 2, 20:49 BST
Update - Whilst we are identifying the problem, we have triggered our fail over plan, to route traffic into our AWS platform, so customers will see partial service delivery.
Oct 2, 20:28 BST
Investigating - We have confirmed a problem in our Telehouse datacentre, in that all Telehouse based VoIP services are currently offline. It looks to be a power related, issue, but we are currently investigating.
Oct 2, 20:18 BST