All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.99 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.99 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.99 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.97 % uptime
Today
Fibre line Operational
90 days ago
99.97 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.95 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Disaster Recovery Testing Oct 17, 05:00-07:00 BST
Between 5am & 7am on 17/10/2021, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Sep 14, 14:33 BST
Call Setup Response Time
Fetching
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:02 BST
Scheduled - Hello,

We will be performing maintenance on our hosted SBC services and applying the latest
updates to ensure we offer the latest functionality and protect against any vulnerabilities, security
issues and known bugs.

We expect no downtime during this period however, any customers using our SBC services should consider their service at risk during this time.

Start date & time: 15/09/2021 @ 21:00 BST
End date & time: 15/09/2021 @ 22:00 BST

We apologise for any inconvenience caused by this essential maintenance.
Sep 7, 13:30 BST
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Postmortem - Read details
Sep 14, 18:54 BST
Resolved - Hello,

The incident has been resolved. If you experience any further issues, please call our support team on 01225800888.

We are really sorry for the disruption and want to thank you for your patience whilst we investigated the incident.

Kind Regards,
The Gradwell Team
Sep 13, 16:53 BST
Monitoring - Hello,

We have identified the fault and we believe the calls are passing normally. Please can you re-test and report any issues to support@gradwell.com.

Please accept our sincerest apologies for the inconvenience caused.
Sep 13, 16:26 BST
Investigating - We are receiving reports from customers who are unable to call out and receive the message "Service Suspended".
We are investigating this as a priority and will provide an update at 16:45.

Please accept our apologies for the inconvenience caused.
Sep 13, 16:16 BST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - The incident has been resolved.
If you experience any further issues, please call our connectivity team on 01225800888 opt 2.
Sep 10, 20:40 BST
Monitoring - Hello,

We can confirm that nearly all services are now restored. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.

Please accept our apologies for the inconvenience caused.
Sep 10, 17:57 BST
Identified - Hello,

Most connections are now restored and stable. However, a small number of services are experiencing a delay reconnecting and engineers are working to restore this as quickly as possible.

Please accept our apologies for the inconvenience caused.
We will provide the next update at 18:00
Sep 10, 16:53 BST
Monitoring - Hello,

We are seeing lines coming back online and we believe the issue to be resolved. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.

Please accept our apologies for the inconvenience caused.
Sep 10, 15:30 BST
Update - Hello,

We are still investigating reports of Broadband outages.
Please accept our apologies for the inconvenience caused.

We will update at 15:30.
Sep 10, 15:08 BST
Investigating - Hello,

We are currently investigating reports of Broadband outage. Customers will have a total loss of service during this time. This is being investigated at the highest priority.
Please accept our apologies for the inconvenience caused.
Next update will be at 15:00
Sep 10, 14:31 BST
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.