All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Between 3 and 5am on 21/07/2019, Gradwell engineers will be performing disaster recovery testing on our infrastructure. This test will see traffic from our physical platform routing over our newly rebuilt cloud-native platform. This will demonstrate that no matter what happens to our data centers we can ensure that your service keeps running smoothly.

Removing our reliance on physical data centers enables us to provide a much higher level of resiliency and therefore service up-time, even when faced with circumstances beyond our control. This test demonstrates our commitment to high-quality services and best-in-show platform architecture.

This testing is not expected to impact services however all VoIP services, including hosted VoIP services, SIP trunking, and IAX trunking, should be considered at risk for the duration of the maintenance window.

If you are currently doing any kind of IP filtering on your network, you will need to ensure this is fully up to date ahead of this testing. If you do not do so your services may not be able to connect to our cloud-native platform and will therefore not work for the duration of testing, nor in any disaster situations in future.
An up to date list of IP addresses you should ensure your firewall allows can be found here:
https://support.gradwell.com/hc/en-gb/articles/215553563
We would recommend avoiding IP firewalling where you can, as our network, and our suppliers' networks, can change at any time.

Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Jun 12, 15:21 BST
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - Monitoring shows that all traffic levels returned to normal yesterday afternoon, and have remained stable since. This status will therefore be closed.

If you are experiencing issues with your service please contact our support team by email to support@gradwell.com.

We apologise for any inconvenience caused.
Jun 12, 15:19 BST
Monitoring - Following reports of intermittent outbound disruption to hosted VoIP, SIP Trunk, and IAX Trunk services, we have identified a spike in call attempts against our platform. This was intermittently preventing outbound calls from connecting.

This traffic has now been stopped. We will continue to monitor the situation closely, however customers will now be able to make outbound calls successfully.

Please accept our apologies for any inconvenience caused.
Jun 11, 14:53 BST