All Systems Operational
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.94 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.95 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.94 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
DNS Services   Operational
Hosted 3CX Server   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.97 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.96 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
Fetching
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:31 GMT
Scheduled - The Gradwell Sales and Support team will be unavailable from 14:30 to 16:00 today due to an all staff meeting.

Customers can raise tickets and questions in the meantime by email to sales@gradwell.com or support@gradwell.com where appropriate.

Please accept our apologies for any inconvenience this may cause.
Nov 8, 14:25 GMT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018
Resolved - We have been monitoring this incident closely and have seen no further errors.

If you experience issues with your service please contact support by email to support@gradwell.com.

Please accept our apologies for any inconvenience caused.
Oct 31, 12:51 GMT
Monitoring - Our engineers have now completed emergency maintenance, and voicemail and call recording services are working as expected.

This status will be left in a monitoring state over night, and updated by 10:00am tomorrow.

We apologise for any inconvenience this incident may have caused.
Oct 30, 19:17 GMT
Identified - We are now receiving reports of voicemail and call recordings not being accessible. We believe we know the cause of this and are working to resolve it.

Inbound calls may not be going to voicemail, and customers may not be able to listen to call recordings through the control panel.

This status will be updated with further information by 09:00 tomorrow morning. Please accept our apologies for any inconvenience.
Oct 30, 17:28 GMT
Monitoring - Following work completed by our engineers we now believe this incident to be resolved.

If you are continuing to experience issues with your service please contact support by email to support@gradwell.com.
Please accept our apologies for any inconvenience caused.
Oct 30, 16:51 GMT
Identified - We have identified the cause of the problem and are working to resolve it. This status will be updated with further information by 18:00.

We apologise for any inconvenience this may cause.
Oct 30, 16:35 GMT
Investigating - We are currently investigating reports service degradation on our hosted VoIP platform.

Customers may be unable to view or create hunt groups and extensions through our online control panel, may see intermittent outbound call failures, or may be unable to access voicemail through our phone call retrieval system.

If you are experiencing problems with your service please contact us by email to support@gradwell.com with the following information:
1. Your customer ID number
2. The nature of the issue

Please accept our apologies for any inconvenience. This status will be updated by 16:30 with further information.
Oct 30, 16:07 GMT