All Systems Operational
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.98 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Call Setup Response Time
Fetching
sip.gradwell.com Uptime
Fetching
www.gradwell.com website Uptime
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Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019
Completed - The scheduled maintenance has been completed.
May 19, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:01 BST
Update - Just to further advise customers, during this maintenance window (3-5am on a Sunday) we will be re-pointing various DNS entries for our Gradwell VoIP services so that traffic routes to our new platform located in Amazon Web Services. As a result, customers will see phone calls going to and from AWS, rather than our Telehouse datacentre.

This work will only impact Hosted PBX and SIP Trunking calls, and not IAX trunk calls.

In preparation for this testing, we would like to recommend customers using IP firewalling ensure that their firewall rules are up to date and include all of our IP addresses.

Particularly, you should expect to send and receive VoIP traffic from the following additional IP addresses:
3.9.45.177, 35.176.199.55, 35.177.2.133, 35.177.5.6, 35.177.89.52, 35.178.61.16

Information on the IP addresses Gradwell may send traffic from can be found here:
https://support.gradwell.com/hc/en-gb/articles/215553563

Customers who do not perform IP filtering in their network will not need to make any changes ahead of this recovery testing.

Thank you for your understanding of the necessity of this maintenance as we work to bring increased reslilience to our telecoms services.
May 16, 15:08 BST
Scheduled - Between 0300 and 0500 on Sunday the 19th of May, Gradwell engineers will be performing recovery testing on our infrastructure.

This testing is not expected to impact services, however all VoIP services should be considered at risk for the duration of the maintenance window.

Please accept our apologies for any inconvenience this essential maintenance may cause.
May 14, 09:30 BST
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 BST
Scheduled - During the night of 15th of May we will be undergoing work to improve our network resilience.

All connectivity services, including broadband, FTTC, ethernet, and fibreline, should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
May 13, 09:27 BST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.