All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.79 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.77 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.76 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.84 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Support / Sales Planned Unavailability Nov 19, 15:00-16:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 09:03 GMT
Scheduled - We would like to give you advance notice of our Support / Sales Teams being unavailable due to a Company Briefing.

This is scheduled for Tuesday 19th November @ 3pm for 1 hour, where our phone lines will not be manned.

If you do require our assistance within this time please email us at support@gradwell.com which will be monitored throughout the briefing by one of our Management team.

We apologise for any inconvenience this may cause.

Kind Regards

Gradwell Communications Ltd
Nov 11, 08:59 GMT
System Metrics Month Week Day
Call Setup Response Time
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sip.gradwell.com Uptime
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www.gradwell.com website Uptime
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Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Inbound & Outbound call failures
Resolved - This incident has been resolved.
Nov 14, 18:44 GMT
Monitoring - BT have established the problem and service is recovering across the country.

We will monitor this over the next few hours.

Thanks for you patience

Gradwell
Nov 14, 12:58 GMT
Update - We have identified that the Calls In and Out problems are linked to an issue identified by BT.
This is currently being investigated and we will update you when we receive more information.

Apologies for any inconvenience this is causing

Gradwell
Nov 14, 12:21 GMT
Identified - We have identified customers who are using BT as their internet service provider will be affected by this issue.
BT have an internet outage on their side which will be causing problems with your VoIP services.

We will provide a further update at 12:51
Nov 14, 12:21 GMT
Investigating - We are currently investigating issues with inbound & outbound call failures.

An update will be provided at 12:30pm. We apologies for the inconvenience caused.
Nov 14, 12:06 GMT
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Outbound call failures 0800 Numbers
Resolved - This incident is now resolved.

We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams on support@gradwell.com
Nov 11, 12:50 GMT
Monitoring - A fix has been implemented and we are monitoring outbound traffic to 0800 closely.

We would ask that any customers who are still not able to make outbound calls to 0800 please contact our support team on support@gradwell.com.

We apologise for the inconvenience this issue may have caused.
Nov 11, 09:54 GMT
Identified - We have identified the cause of the outage and our engineers have restored service.
Nov 11, 09:52 GMT
Investigating - We are currently investigating an issue with making outbound calls to 0800 numbers via the Gradwell platform.

Our engineers are currently investigating the issue, an update will be made available at 10:15.
Nov 11, 09:45 GMT
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Outbound call failures
Resolved - This incident is now resolved.

We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams to discuss.
Nov 9, 08:14 GMT
Monitoring - A fix has been implemented and we are monitoring outbound traffic closely.

We would ask that any customers who are still not able to make outbound calls reboot their hardware and retry.

We anticipate no further outages so a further update will be made available by 09:00 on 09/11/19
Nov 8, 23:35 GMT
Identified - We have identified the cause of the outage and our engineers have restored service.

We still have additional works to undertake and a further update will be made available by 23:30
Nov 8, 22:05 GMT
Investigating - We are currently investigating an issue with making outbound calls via the Gradwell platform.

Our engineers are working to resolve the issue, a further update will be made available by 22:00
Nov 8, 20:55 GMT
Nov 7, 2019
3CX Storage Increase
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 GMT
Scheduled - Please be advised that we are adding some extra storage to the HP blade servers that form the cluster where our 3CX servers are hosted.

This will take place between the hours of 20:00 and 23:59 on the evening of the 6th November 2019.

We don't anticipate any loss of service during this period,but as this is a core change we would like to issue an at-risk status for 3CX services during this deployment window.

Thank you for your understanding whilst we undertake this update and apologise in advance for any inconvenience.
Nov 6, 15:37 GMT
Nov 6, 2019
3CX storage notification
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 GMT
Scheduled - Please be advised that we are adding some extra storage to the HP blade servers that form the cluster where our 3CX servers are hosted.

This will take place between the hours of 20:00 and 23:59 on the evening of the 6th November 2019.

We don't anticipate any loss of service during this period,but as this is a core change we would like to issue an at-risk status for 3CX services during this deployment window.

Thank you for your understanding whilst we undertake this update and apologise in advance for any inconvenience.
Nov 5, 17:25 GMT
Nov 4, 2019

No incidents reported.

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Registered company: 3673235 | Westpoint, James Street West, Bath, BA1 2DA | 01225 800 800 | info@gradwell.com