All Systems Operational
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
99.98 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line   Operational
90 days ago
99.98 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
99.98 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
99.89 % uptime
Today
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
99.67 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Call Setup Response Time
Fetching
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Postmortem - Read details
Jul 20, 16:54 BST
Resolved - This incident has been resolved.
Jul 13, 23:17 BST
Monitoring - We have identified that at approximately 4.30 there was a problem with the main internet provider (Level3) to our main provider (Wavenet) for our telehouse servers in London. Our traffic re-routed to their backup provider, however, it seems that this connection does not fully support access to all of Gradwell's network and as a result we were only partially available.

In addition, we found that a our VoIP platform could not then connect to much of the internet and it became significantly overloaded as it re-tried calls multiple times.

Wavenet have re-enabled their main london provider and this has brought all services fully online.

We can see calls being processed and the systems are recovering their full capacity.

We will post a further update to this incident & a postmortem early next week.
Jul 13, 18:21 BST
Identified - We have restored partial service, but can see multiple problems remaining with phone call handling. We are continuing to work on restoring full service.
Jul 13, 17:55 BST
Investigating - We are currently investigating a potential router failure in telehouse, which is causing an interuption to service for customers of our voice and broadband services. We are in the process of removing it from service which we expect will take upto 30 mins. We will provide a further update at 5.30pm.
Jul 13, 17:13 BST
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.