We are confident that this matter is now fully resolved. A report will be posted on this status with information regarding the cause of the disruption as soon as it is available.
Please accept our apologies for the disruption.
Aug 21, 16:13 BST
We are now seeing calls connect successfully, and are working with our upstream supplier to identify the cause of the incident.
If you are still experiencing calls not connecting please contact our support team at email@example.com
so we may investigate.
We apologise for any inconvenience caused by this incident.
Aug 21, 15:49 BST
We are currently investigating reports of the inbound calls to a subset of Gradwell phone numbers failing. This appears to be being caused by a fault with the provider of the numbers.
This will be affecting phone numbers ported to Gradwell, as well as some numbers purchased directly from us. It will also be affecting calls the Gradwell Support and Sales phone numbers from some mobile providers.
If you experience problems contacting Support, you can reach us on alternative numbers below:
VoIP Support- 01225 580881
Connectivity and Broadband Support- 01225 580887
Cloud Support- 01225 581676
Billing Support- 01225 436718
Partner Support - 01225 541114
We apologise for any inconvenience this may cause. This status will be updated with further information by 16:00.
Aug 21, 15:25 BST