Gradwell Communications Ltd Status

Loss of Service on Broadband Connections

Monitoring - Hello,

We are seeing services return to normal. Please retest at your earliest convenience. If you are still having issues, please contact our support team on 01225 800888.

Please accept our sincerest apologies for the inconvenience caused. We will provide an RFO in the next 10 working days.

Kind Regards,
Gradwell Service Team
Jul 24, 2024 - 15:55 BST

Update - Hello,

We have been advised this is a suspected power issue at the Serverbank data centre. Our upstream suppliers Network and Technical teams are continuing to investigate.

We will provide a further update by 16:15.

Kind Regards,
Gradwell Service Team
Jul 24, 2024 - 15:23 BST

Update - Hello,

Our upstream carriers networking team are continuing to work on resolving the issue. At this time it is believed to be due to an issue within one of their data centres. We are seeing some services slowly restoring and we are monitoring the traffic.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30.

Kind Regards,
Gradwell Service Team
Jul 24, 2024 - 14:56 BST

Identified - Our upstream carriers networking team have identified that an aspect of their core network has gone offline.

They have advised a further update should be available at 14:30pm

Please accept our sincerest apologies for the inconvenience caused
Jul 24, 2024 - 14:05 BST

Investigating - Hello,

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:00
Jul 24, 2024 - 13:49 BST

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.94 % uptime

Today

Multi User VoIP Operational

90 days ago

99.9 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.9 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.9 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

90 days ago

100.0 % uptime

Today

International Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

99.9 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Connectivity Partial Outage

90 days ago

99.36 % uptime

Today

Fibre line Partial Outage

90 days ago

99.05 % uptime

Today

EFM Partial Outage

ADSL Broadband Partial Outage

FTTC Partial Outage

90 days ago

99.05 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

99.9 % uptime

Today

Gradwell customer control panels Operational

90 days ago

99.9 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Unresolved incident: Loss of Service on Broadband Connections.

Jul 23, 2024

Inbound and outbound call failures

Resolved - Hello,

The incident has been resolved. We will provide an RFO within 10 working days.

Kind Regards,
Gradwell Service Team
Jul 23, 17:49 BST

Monitoring - Hello,

We have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

Gradwell apologises for any inconvenience and disruption this has caused you and wants to thank you for your patience.
Jul 23, 17:27 BST

Investigating - Hello,

We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.
Jul 23, 16:41 BST

Identified - We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.
Jul 23, 16:39 BST

Investigating - Hello,

We are aware of inbound and outbound call failures. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Kind Regards,
Gradwell Communications
Jul 23, 15:52 BST

Jul 22, 2024

CrowdStrike issue's

Resolved - This incident has been resolved.
Jul 22, 09:04 BST

Investigating - Gradwell are aware of the CrowdStrike issues but our systems are not directly affected. We are monitoring the situation closely.
Jul 19, 09:07 BST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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