All Systems Operational
Voice & Calls Services
Operational
Multi User VoIP
?
Operational
Outbound SIP Trunking
?
Operational
Outbound IAX Trunking
?
Operational
Inbound SIP trunking
?
Operational
Inbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
Hosted 3CX Server
?
Operational
International Phone Numbers
Operational
Wave
Operational
Teams Direct Routing
Operational
Connectivity
Operational
Fibre line
Operational
EFM
Operational
ADSL Broadband
Operational
FTTC
Operational
Phone lines
Operational
Portals and Website
Operational
Gradwell customer control panels
?
Operational
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance Advisory 25/09/2024
Sep 25, 2024 00:05-06:05 BST
Hi,
“During the night of 25/09/2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 25/09/2024 @ 00:05:00 GMT
End date & time: 25/09/2024 @ 06:00:00 GMT
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Sep 11, 2024 - 11:17 BST
“During the night of 25/09/2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 25/09/2024 @ 00:05:00 GMT
End date & time: 25/09/2024 @ 06:00:00 GMT
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Sep 11, 2024 - 11:17 BST
Sales and Support Unavailable 03.10.2024 @ 15:00
Oct 3, 2024 15:00-16:00 BST
Hi,
Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 03/10/2024.
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Sep 16, 2024 - 13:48 BST
Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 03/10/2024.
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Sep 16, 2024 - 13:48 BST
Disaster Recovery Testing
Oct 13, 2024 05:00-08:00 BST
Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.
Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.
Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Sep 16, 2024 - 10:53 BST
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.
Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.
Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
Please accept our apologies for any inconvenience this essential testing may cause.
Posted on Sep 16, 2024 - 10:53 BST