All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.96 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.96 % uptime
Today
Fibre line Operational
90 days ago
99.96 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.96 % uptime
Today
Phone lines Operational
90 days ago
99.96 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance Advisory Nov 6, 2024 01:00-06:00 GMT
Hi,

During the night of 06/11/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 06/11/2024 01:00:00
End date & time: 06/11/2024 06:00:00

Affecting the below areas

Aintree Anfield Arrowebrook Aughton Green Billinge Bootle Bromborough Caldy Claughton Eccles Ellesmere Port Formby Great Crosby Hale Heswall Hightown Hoylake Telephone Exchange Huyton Irby Irlam Kingsley Liverpool Central Maghull Marshalls Cross Newton Le Willows Prescot Rock Ferry Runcorn East Runcorn Main Saint Helens Sefton Park Southport Stockton Heath Stoneycroft Wallasey Waterloo Widnes

We apologise for any inconvenience caused by this essential maintenance.”

Posted on Oct 10, 2024 - 16:09 BST
Network Maintenance Advisory 07/11/2024 @ 22:00 Nov 7, 2024 22:00 - Nov 8, 2024 03:00 GMT
Hi,

During the night of 07/11/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:

Start date & time: 07/11/2024 22:00
End date & time: 08/11/2024 03:00

Affecting the below areas:

B37 7HB, B96 6EW, BA2 4LT, BA2 5AH, BD20 0EE, BS25 5RJ, BT27 5SR, CF31 1JD, CF44 8ER, CF62 5QN, CM0 8QB, CO10 1NW, CO5 9SE, CV10 9A, CW5 6QQ, DL4 1HF, DN15 9GE, IP29 5ND, LS225HA, LU7 4UH, NG13 0EA
NR12 8QN, NR29 4QD, NR32 4AH, OL2 5JD, OX49 5SP, PO20 3UE, PO31 8HB, RG41 4TS, RM19 1NZ, RM19 1NZ
SA14 8PD, SK14 2BU, SN14 8SR, ST3 7DF, ST6 6JZ, ST7 4SP, TA23 0RE, TQ1 2LL, WR15 8XA, WS10 0DR, YO7 3BT

We apologise for any inconvenience caused by this essential maintenance.

Posted on Oct 25, 2024 - 13:12 BST
Hello,

On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event.

Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.

You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice.

We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.com


Kind Regards,
Gradwell Service Team

Posted on Oct 21, 2024 - 15:18 BST
Call Setup Response Time
Fetching
Past Incidents
Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:05 GMT
Scheduled - Hi,

During the night of 05/11/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:

Start date & time: 05/11/2024 00:05:00
End date & time: 05/11/2024 06:00:00

Impact to services Anticipated Downtime : 120 Minutes

Affecting the below areas:
Bamber Bridge Blackburn Brinscall Darwen Hoghton Mellor Pleasington Rose Street Waverley Wilpshire

We apologise for any inconvenience caused by this essential maintenance.”

Oct 29, 16:50 GMT
Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024
Completed - The scheduled maintenance has been completed.
Oct 22, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:30 BST
Scheduled - Hi,

During the day of 22/10/2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience.

All connectivity services should be considered at risk for the duration of the maintenance window, with intermittent loss of service anticipated.

Start date & time: 22/10/2024 08:30:00
End date & time: 22/10/2024 14:00:00

Area Affected: Ferndown

We apologise for any inconvenience caused by this essential maintenance.

Kind Regards
Gradwell Support Team

Oct 21, 16:10 BST