All Systems Operational
Voice & Calls Services Operational
90 days ago
99.92 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.94 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.94 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.57 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support unavailable Sep 29, 2022 14:00-15:00 BST
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 29/09/2022.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
partnersupport@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Sep 12, 2022 - 09:10 BST
Core Database Upgrade for Voice Services Oct 9, 2022 03:00-08:00 BST
Hi,

During the night of 9th October 2022 we will be undergoing work to upgrade our core databases.

We estimate 30 minute downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:

Start date & time: 09/10/2022 @ 03:00 BST
End date & time: 09/10/2022 @ 08:00 BST

We apologise for any inconvenience caused by this essential maintenance.

If you have any questions, please contact our support team.

Kind Regards,
Gradwell Service Team

Posted on Sep 09, 2022 - 13:54 BST
Call Setup Response Time
Fetching
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Postmortem - Read details
Sep 23, 15:49 BST
Resolved - Hello,

This incident has now been resolved. An RFO will be made available in the next 5 working days.

Kind Regards,
Gradwell Service Team

Sep 20, 21:08 BST
Monitoring - Hello,

Our upstream supplier has resolved the inbound routing to the effected numbers and call calls are routing successfully.

We will provide an RFO in due course. If you have any further issues, please raise a case at tech@gradwell.com

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Gradwell Service Team

Sep 20, 17:43 BST
Investigating - Hello,

We are aware of a current issue with inbound calls failing. We believe this to be an upstream carrier issue and we are chasing with them

We will update the status shortly.

Please accept our apologies for the inconvenience caused.

Sep 20, 17:26 BST
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.