All Systems Operational
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.91 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.98 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.98 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.74 % uptime
Today
Fibre line Operational
90 days ago
99.64 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.57 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support unavailable Jun 22, 2023 14:00-15:00 BST
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 22/06/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Jun 09, 2023 - 10:06 BST
Call Setup Response Time
Fetching
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023
Resolved - Hello,

Following Gradwell monitoring the incident, we are confident that the services have restored successfully.

Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.

Jun 7, 13:42 BST
Monitoring - Hello,

We can see the circuits are now starting to restore their connection. We are communicating with our upstream supplier for the root cause of the outage. To ensure that your services are fully functional, we would request that routers are rebooted. This will rule out authentication issues on the device.

Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.

Jun 7, 12:16 BST
Investigating - Hello,

We are aware of an issue that is impacting a subset of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 12:30pm

Jun 7, 11:48 BST
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.