All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Advisory 20.01.2025 Jan 20, 2025 23:00 - Jan 21, 2025 04:00 GMT
Hi,

“During the night of 20/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 20/01/2025 23:00
End Date & Time: 21/01/2025 04:00
Outage Duration: 0 hours 20 minutes

**All times listed are UK Local Time**

Affecting the below areas:
B98 7AS, BA1 1HB, BA1 1HB, BA2 4LT, BA2 5AH, BH1 4BH, BS3 4EG, CO15 4TL, CR01LD, CV22 5EH, DN15 9GE, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, G20 7AL, GL12 7PJ, GL12 8ET, HA5 4UH, HX4 9BH, IG8 8HF, IP24 3RE, LL57 4YH, LS225HA, ME10 1XS, OX16 3TA, OX49 5SP, PE15 8PW
RM15 4RU, SE1 6DF, SE37QR, SN14 8SR, SO30 2FZ, SW4 9ET, SW4 9ET, SW99SP, TA23 0RE, TQ12 3BN, W1C2DZ, WF9 3AP, WS1 2JR, YO195UF, YO7 1TS

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Jan 07, 2025 - 12:49 GMT
Network Maintenance Advisory 21-01-2025 @ 00:00 Jan 21, 2025 00:00-06:00 GMT
Hi,

During the night of 21-01-2025 one of our suppliers will be undergoing work on the exchange

ALL connectivity services, including ADLS, FTTC, FTTP, Ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 21-01-2025 00:00 GMT
End date & time: 21-01-2025 06:00 GMT

A 15-minute outage is expected during the change window

We apologise for any inconvenience caused by this essential maintenance.
Posted on Jan 15, 2025 - 11:45 GMT
Network Maintenance Advisory 23-01-2025 @ 23:00 Jan 23, 2025 23:00 - Jan 24, 2025 06:00 GMT
Hi,

During the night of 23-01-2025 one of our suppliers will be undergoing work on the exchange

ALL connectivity services, including ADLS, FTTC, FTTP, Ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time:  23-01-2025 23:00 GMT
End date & time:   24-01-2025 06:00 GMT

A 15-minute outage is expected during the change window

We apologise for any inconvenience caused by this essential maintenance.
Posted on Jan 15, 2025 - 11:47 GMT
Network Maintenance Advisory 28/01/2025 00:05 Jan 28, 2025 00:05-06:05 GMT
Hi,

During the night of 28/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 28/01/2025 00:05
End Date & Time: 28/01/2025 06:00
Outage Duration: 0 hours 30 minutes

**All times listed are UK Local Time**

Affecting the below areas:
AB33 8NU, BA1 1HB, BA1 1HE, BA1 2BT, BA1 5RG, BA11JW, BA2 4LT, BA2 5AH, BS1 5NA, BS11 8AZ, BS11 9YT, CB7 4UB, CF62 5QN, CM1 1NG, CM20 2FB, CO15 1PU, CO15 3DZ, CV10 7SD, DL14 7EG, DL37AG, EX2 8PY, G1 1DA, G1 3AJ, G1 3AJ, G1 3JN, G13AN, G68 9HF, GU14 7JP, GU34 1HN, HR1 1JT, HX4 9BH, HX48AD, IG8 8HF, IP24 3RE, LS12 6AB, LS25 4DY, LS27 0NB, LU5 4TP, M21DW, ME10 1XS, MK15 0DT, N12 8LY, NR12 8QN, NR29 4QD, NR6 6NE, OX16 3TA, PL1 3RP, PL2 1RJ, PL8 2LF, RG1 1AX, RG12 1WA, RG24 8NE, SE37QR, SK176DU, SN5 8YW, SN5 8YW, SO14 7FW, SO15 0AD, SO15 2EW, WF1 2UN, YO195UF, YO30 4XE
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Jan 14, 2025 - 11:52 GMT
Sales and Support Unavailable 30.01.2025 @ 16:00 Jan 30, 2025 16:00-17:00 GMT
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 30/01/2025.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Dec 20, 2024 - 14:25 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Network Maintenance Advisory 15/01/2025 @ 00:05
Completed - The scheduled maintenance has been completed.
Jan 15, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:05 GMT
Scheduled - Hi,

During the night of 15/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, Ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 15/01/2025 @ 00:05
End date & time: 15/01/2025 @ 06:00
Outage Duration: 0 hours 30 minutes

Affecting the below areas:
BA1 1HB, BA1 1HE, BA1 2BT, BA1 5RG, BA11JW, BA2 4LT, BA2 5AH, BS1 5NA, BS11 8AZ, BS11 9YT, BS22 8NG, CB7 4UB, CF62 5QN, CM1 1NG, CM20 2FB, CO15 1PU, CO15 3DZ, CV10 7SD, CV22 5EH, DL14 7EG, DL37AG, EC4M 7BP, EX2 8PY, GU34 1HN, HR1 1JT, IG8 8HF, IP24 3RE, LS1 2ED, LS1 2RY, LS1 4BA, LS12 6AB, LS25 4DY, LU5 4TP, M21DW, ME10 1XS, NR12 8QN, NR29 4QD, NR6 6NE, OX16 3TA, PL1 3RP, PL8 2LF, RG1 1AX, RG12 1WA, RG24 8NE, RM15 4RU, SK176DU, SN5 8YW,SN58YW, SO14 7FW, SO15 0AD, SO15 2EW, ST3 7DF, WF1 2UN, YO195UF, YO30 4XE

We apologise for any inconvenience caused by this essential maintenance.”
Jan 6, 09:57 GMT
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Emergency Maintenance Advisory - Sunday 12/01/2025 @ 06:00:00
Completed - The scheduled maintenance has been completed.
Jan 12, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 GMT
Scheduled - Hi,

During the night of 12/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 12/01/2025 06:00:00
End date & time: 12/01/2025 18:00:00

Impact to services Anticipated Downtime : 720 Minutes

Affecting the below areas:

Accrington Bradford Brighouse Calder Valley Cleckheaton Dudley Hill Elland Great Harwood Halifax Headingley Hebden Bridge Illingworth Laisterdyke Littleborough Low Moor Milnsbridge Pudsey Rochdale Rossendale Sowerby Bridge Todmorden Whitworth

We apologise for any inconvenience caused by this essential maintenance.”
Jan 9, 13:45 GMT
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

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