All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.93 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.56 % uptime
Today
Fibre line Operational
90 days ago
99.75 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
98.94 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support unavailable Dec 13, 2023 15:30-16:30 GMT
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.30 and 16.30 on the 13/12/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
connectivity@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Dec 04, 2023 - 09:31 GMT
Call Setup Response Time
Fetching
Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - Cloud engineers have replaced the faulty equipment and we can see services have now resumed for impacted customers.

We will continue to monitor the services and an RFO will be available in 5 working days

Nov 27, 13:54 GMT
Monitoring - Hello

Cloud engineers have now replaced the failed hardware components and the storage nodes have been brought back into the array. Balancing is currently ongoing and we're starting to see improvements on some virtual machines. As balancing progresses, all services will progressively stabilise.

We will update you on further progress within the next hour

Nov 27, 12:04 GMT
Update - Hello,

Virtual1's engineers are continuing to work on resolving the issues as soon as possible.

The next update is due by 12:30

Please accept our sincerest apologies for any inconvenience caused.

Nov 27, 11:34 GMT
Update - Hello,

Cloud engineers continue to work on the latency issue and are looking to resolve as soon as possible.

Next update will be available at 11:30am

Nov 27, 10:38 GMT
Identified - Hello,

Virtual1 the hosting provider of the affected 3CX instances are currently investigating an issue at their data centres.

Their architecture have identified a latency issue impacting Virtual Machines on SATA tier storage, with their cloud engineers working to resolve as soon as possible.

We will provide a further update by 10:30am

Please accept our sincerest apologies for any inconvenience caused.

Nov 27, 09:56 GMT
Investigating - We're currently investigating an issue with hosted 3CX services, which is affecting a subset of customers with one hosting provider.

We will provide a further update by 10:00am

Please accept our sincerest apologies for any inconvenience caused.

Nov 27, 09:26 GMT
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.