Resolved -
Hello,
Following Gradwell monitoring the incident, we are confident that the services have restored successfully.
Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.
Jun 7, 13:42 BST
Monitoring -
Hello,
We can see the circuits are now starting to restore their connection. We are communicating with our upstream supplier for the root cause of the outage. To ensure that your services are fully functional, we would request that routers are rebooted. This will rule out authentication issues on the device.
Please accept our sincerest apology for the inconvenience caused. We will provide an RFO within 10 working days.
Jun 7, 12:16 BST
Investigating -
Hello,
We are aware of an issue that is impacting a subset of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.
Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 12:30pm
Jun 7, 11:48 BST