Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.92 % uptime

Today

Multi User VoIP Operational

90 days ago

99.94 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.94 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

90 days ago

99.57 % uptime

Today

International Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

100.0 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Connectivity Operational

90 days ago

100.0 % uptime

Today

Fibre line Operational

90 days ago

100.0 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

100.0 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sales and Support unavailable Sep 29, 2022 14:00-15:00 BST

Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 29/09/2022.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
partnersupport@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Sep 12, 2022 - 09:10 BST

Core Database Upgrade for Voice Services Oct 9, 2022 03:00-08:00 BST

Hi,

During the night of 9th October 2022 we will be undergoing work to upgrade our core databases.

We estimate 30 minute downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:

Start date & time: 09/10/2022 @ 03:00 BST
End date & time: 09/10/2022 @ 08:00 BST

We apologise for any inconvenience caused by this essential maintenance.

If you have any questions, please contact our support team.

Kind Regards,
Gradwell Service Team
Posted on Sep 09, 2022 - 13:54 BST

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Inbound calls failing

Postmortem - Read details
Sep 23, 15:49 BST

Resolved - Hello,

This incident has now been resolved. An RFO will be made available in the next 5 working days.

Kind Regards,
Gradwell Service Team
Sep 20, 21:08 BST

Monitoring - Hello,

Our upstream supplier has resolved the inbound routing to the effected numbers and call calls are routing successfully.

We will provide an RFO in due course. If you have any further issues, please raise a case at tech@gradwell.com

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Gradwell Service Team
Sep 20, 17:43 BST

Investigating - Hello,

We are aware of a current issue with inbound calls failing. We believe this to be an upstream carrier issue and we are chasing with them

We will update the status shortly.

Please accept our apologies for the inconvenience caused.
Sep 20, 17:26 BST

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

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