All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.96 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.96 % uptime
Today
Fibre line Operational
90 days ago
99.96 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.96 % uptime
Today
Phone lines Operational
90 days ago
99.96 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Advisory 05.12.2024 @ 22.00 Dec 5, 2024 22:00 - Dec 6, 2024 05:00 GMT
Hi,

During the night of 05/12/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 05/12/2024 22:00
End date & time: 06/12/2024 05:00

Affecting the below areas:
AB33 8NU, BA1 1HB, BA2 4LT, BA2 5AH, CV22 5EH, E3 3JQ, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, GL12 7PJ, GL12 8ET, HA5 4UH, IP24 3RE, LL57 4YH, ME19 6LP, OX16 3TA, PE15 8PW, RM15 4RU, SE37QR, SO30 2FZ, SW4 9ET, TQ12 3BN, W1C2DZ, W1F 7SE, WF9 3AP

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Nov 18, 2024 - 10:18 GMT
Network Maintenance Advisory 09/12/2024 @ 22:00 Dec 9, 2024 22:00 - Dec 10, 2024 04:00 GMT
Hi,

During the night of 9/12/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 09/12/2024 22:00
End Date & Time: 10/12/2024 04:00
Outage Duration: 0 hours 20 minutes
**All times listed are UK Local Time**

Affecting the below areas:
B98 7AS, BA1 1HB, BA1 1HB, BA2 4LT,BA2 5AH, BH1 4BH, CO15 4TL, CR01LD, CV22 5EH, DN15 9GE, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, G20 7AL, GL12 7PJ, GL12 8ET, HA5 4UH, HX4 9BH, IG8 8HF, IP24 3RE, LL57 4YH, LS225HA, ME10 1XS, NG13 0EA, OX16 3TA, OX49 5SP, PE15 8PW
RM15 4RU, SE1 6DF, SE37QR, SN14 8SR, SO30 2FZ, SW4 9ET, SW4 9ET, SW99SP, TA23 0RE, TQ12 3BN, W1C2DZ, WF9 3AP, YO195UF, YO7 1TS.

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Nov 25, 2024 - 12:37 GMT
Sales and Support Unavailable12.12.2024 @ 15:00 Dec 12, 2024 15:00-16:00 GMT
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 12/12/2024.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Nov 29, 2024 - 16:33 GMT
Network Maintenance Advisory 16/12/2024 @ 22:00 Dec 16, 2024 17:49-23:49 GMT
Hi,

During the night of 16/12/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 16/12/2024 22:00
End Date & Time: 17/12/2024 04:00
Outage Duration: 0 hours 50 minutes
**All times listed are UK Local Time**

Affecting the below areas:

M21DW ,EX5 1GB,G1 3AJ, L14DQ, DN31 1TX, WS41BW, B7 5RQ, SE37UD, G13AN ,G1 1DA, G1 3AJ, G1 3AJ, KY11 2WW, ST5 7FB, CV22 5EH

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Nov 28, 2024 - 17:50 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Network Maintenance Advisory 25th and 26th Nov 2024 20:00
Completed - The scheduled maintenance has been completed.
Nov 26, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 GMT
Scheduled - Hi,

During the night of 25th Nov 2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 25th Nov 2024 20:00
End date & time: 26th Nov 2024 06:00

And

Start date & time: 26th Nov 2024 20:00
End date & time: 27th Nov 2024 06:00

Affecting the below areas:

Leeds

We apologise for any inconvenience caused by this essential maintenance.”
Nov 25, 11:48 GMT
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Sales and Support Unavailable 21st November 2024 from 12pm
Completed - The scheduled maintenance has been completed.
Nov 21, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 12:00 GMT
Scheduled - Hello,

On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event.

Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.

You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice.

We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.com


Kind Regards,
Gradwell Service Team
Oct 21, 15:18 BST
Network Maintenance Advisory 20 November 2024 @ 20:00
Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 GMT
Scheduled - Hi,

During the night of 20 November 2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:

Start date & time: 20 November 2024 20:00
End date & time: 21 November 2024 03:00

Affecting the below areas: Slough

We apologise for any inconvenience caused by this essential maintenance.”
Nov 13, 17:26 GMT
Nov 20, 2024
Nov 19, 2024

No incidents reported.

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