All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.92 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.94 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.94 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.57 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Core Database Upgrade for Voice Services Oct 9, 2022 03:00-08:00 BST
Hi,

During the night of 9th October 2022 we will be undergoing work to upgrade our core databases.

We estimate 30 minute downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:

Start date & time: 09/10/2022 @ 03:00 BST
End date & time: 09/10/2022 @ 08:00 BST

We apologise for any inconvenience caused by this essential maintenance.

If you have any questions, please contact our support team.

Kind Regards,
Gradwell Service Team
Posted on Sep 09, 2022 - 13:54 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022
Inbound Audio Issues Upstream
Resolved - Hello,

Our upstream supplier has been resolved. We will provide an RFO within 5 working days.

Please accept our sincerest apologies for the inconvenience caused.
Sep 30, 17:16 BST
Update - Hello,

The issue is still ongoing at the moment and our upstream supplier are still investigating.

Please accept our apologies for the inconvenience caused. We will provide a further update at 5pm.
Sep 30, 15:58 BST
Investigating - Hello,

We have been made aware of issues impacting audio on a portion of calls We have identified the problem with an upstream supplier who is investigating.

It has been isolated to calls originating on a single carrier and using specific paths into their network and the issues are unfortunately ongoing.

Please accept our apologies for the inconvenience caused. We will provide a further update at 2pm.
Sep 30, 13:27 BST
Sep 29, 2022
Sales and Support unavailable
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 14:00 BST
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 29/09/2022.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
partnersupport@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Sep 12, 09:10 BST
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Inbound calls failing
Postmortem - Read details
Sep 23, 15:49 BST
Resolved - Hello,

This incident has now been resolved. An RFO will be made available in the next 5 working days.

Kind Regards,
Gradwell Service Team
Sep 20, 21:08 BST
Monitoring - Hello,

Our upstream supplier has resolved the inbound routing to the effected numbers and call calls are routing successfully.

We will provide an RFO in due course. If you have any further issues, please raise a case at tech@gradwell.com

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Gradwell Service Team
Sep 20, 17:43 BST
Investigating - Hello,

We are aware of a current issue with inbound calls failing. We believe this to be an upstream carrier issue and we are chasing with them

We will update the status shortly.

Please accept our apologies for the inconvenience caused.
Sep 20, 17:26 BST
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

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