All Systems Operational
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.98 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.98 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.98 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.98 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.95 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hello,

As part of the ongoing development for our Hosted Voice Improvements, we are writing to inform you that we are officially announcing the End of Life of Gradwell’s DNS servers (193.111.200.91, 193.111.200.191, 109.224.233.174 & 109.224.233.190) & Gradwell’s Stun Server (stun.gradwell.com).
These are due to be switched off on Tuesday, 30th November 2021.

Your options for the future:
If you are using the Gradwell DNS server, we recommend using Google's DNS:
• 8.8.8.8
• 8.8.4.4.

If you are using stun.gradwell.com on any of your devices, we recommend using one of the following Stun Servers:
• stun.l.google.com:19302
• stun1.l.google.com:19302
• stun2.l.google.com:19302
• stun3.l.google.com:19302
• stun4.l.google.com:19302

We would encourage customers who are using these servers to move over to the recommended DNS servers as soon as possible. If you are not using these services, then no further action is required.
If you have any questions, please contact our Service Team at support@gradwell.com.

Kind Regards,
Gradwell Support
Posted on Nov 29, 15:50 GMT
Call Setup Response Time
Fetching
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 GMT
Scheduled - Hi,

During the night of 23/11/2021 one of our suppliers will be undergoing work to improve their network resilience.

There will be an anticipated downtime for connectivity services, such as broadband, FTTC, ADSL and FTTP for up to 10 minutes but these services should be considered at risk for the duration of the maintenance window:

Start Date & Time: 23/11/2021 @ 22:00 GMT
End Date & Time: 23/11/2021 @ 23:59 GMT


We apologise for any inconvenience caused by this essential maintenance.
Nov 16, 16:08 GMT
Nov 23, 2021
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 18:05 GMT
Monitoring - Hello,

We have identified the problem and all calls to mobiles are passing successfully.

Please accept our sincere apologies for the inconvenience caused.
Nov 17, 17:53 GMT
Investigating - Hello,

We are currently investigating outbound call failures to mobiles. We are investigating this as a priority and will update you at 6pm.

Kind Regards,
Lisa
Nov 17, 17:41 GMT
Nov 16, 2021

No incidents reported.