Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.99 % uptime

Today

Multi User VoIP Operational

90 days ago

100.0 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

100.0 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

90 days ago

99.93 % uptime

Today

International Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

100.0 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Connectivity Operational

90 days ago

99.56 % uptime

Today

Fibre line Operational

90 days ago

99.75 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

98.94 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sales and Support unavailable Dec 13, 2023 15:30-16:30 GMT

Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.30 and 16.30 on the 13/12/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
connectivity@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Dec 04, 2023 - 09:31 GMT

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Hosted 3CX Services Issue.

Resolved - Cloud engineers have replaced the faulty equipment and we can see services have now resumed for impacted customers.

We will continue to monitor the services and an RFO will be available in 5 working days
Nov 27, 13:54 GMT

Monitoring - Hello

Cloud engineers have now replaced the failed hardware components and the storage nodes have been brought back into the array. Balancing is currently ongoing and we're starting to see improvements on some virtual machines. As balancing progresses, all services will progressively stabilise.

We will update you on further progress within the next hour
Nov 27, 12:04 GMT

Update - Hello,

Virtual1's engineers are continuing to work on resolving the issues as soon as possible.

The next update is due by 12:30

Please accept our sincerest apologies for any inconvenience caused.
Nov 27, 11:34 GMT

Update - Hello,

Cloud engineers continue to work on the latency issue and are looking to resolve as soon as possible.

Next update will be available at 11:30am
Nov 27, 10:38 GMT

Identified - Hello,

Virtual1 the hosting provider of the affected 3CX instances are currently investigating an issue at their data centres.

Their architecture have identified a latency issue impacting Virtual Machines on SATA tier storage, with their cloud engineers working to resolve as soon as possible.

We will provide a further update by 10:30am

Please accept our sincerest apologies for any inconvenience caused.
Nov 27, 09:56 GMT

Investigating - We're currently investigating an issue with hosted 3CX services, which is affecting a subset of customers with one hosting provider.

We will provide a further update by 10:00am

Please accept our sincerest apologies for any inconvenience caused.
Nov 27, 09:26 GMT

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

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