All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.94 % uptime
Today
Multi User VoIP
Operational
90 days ago
99.86 % uptime
Today
Outbound SIP Trunking
Operational
90 days ago
99.86 % uptime
Today
Outbound IAX Trunking
Operational
Inbound SIP trunking
Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking
Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP
Operational
DNS Services Operational
Hosted 3CX Server
Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.9 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.39 % uptime
Today
Fibre line Operational
90 days ago
99.08 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.08 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels
Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023
Sales and Support unavailable
Completed - The scheduled maintenance has been completed.
Sep 29, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 BST
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 29/09/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
connectivity@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Sep 13, 19:04 BST
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Disaster Recovery Testing
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 BST
Scheduled - Following on from previous correspondence, between 5am & 8am on 24th September, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.
Sep 24, 00:09 BST
Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

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