All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Advisory 13.02.2025 @ 00:01 Feb 13, 2025 00:01-06:01 GMT
Hi,

“During the night of 13/02/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 13/02/2025 @ 00:01
End date & time: 13/02/2025 @ 06:00

Affecting the below areas:
North London

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Feb 07, 2025 - 08:33 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Network Maintenance Advisory 06/02/2025 @ 00:01
Completed - The scheduled maintenance has been completed.
Feb 6, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:01 GMT
Scheduled - Hi,

During the night of 06/02/2025one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 06/02/2025 00:01 GMT
End date & time: 06/02/2025 06:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”
Jan 28, 17:23 GMT
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Network Maintenance Advisory 31/01/2025 @ 22:00
Completed - The scheduled maintenance has been completed.
Feb 1, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:00 GMT
Scheduled - Hi,

During the night of 31/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 31/01/2025 22:00 GMT
End date & time: 01/02/2025 08:00 GMT

Affecting the below areas:
Camberley

We apologise for any inconvenience caused by this essential maintenance.”
Jan 28, 17:20 GMT
Jan 31, 2025
Jan 30, 2025
Sales and Support Unavailable 30.01.2025 @ 16:00
Completed - The scheduled maintenance has been completed.
Jan 30, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 16:00 GMT
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 30/01/2025.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Dec 20, 14:25 GMT
Jan 29, 2025

No incidents reported.

Jan 28, 2025
Network Maintenance Advisory 28/01/2025 @ 00:05:00
Completed - The scheduled maintenance has been completed.
Jan 28, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:05 GMT
Scheduled - Hi,

During the night of 28/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including Broadband, FTTP, FTTC, Ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 28/01/2025 00:05:00
End date & time: 28/01/2025 06:00:00

Impact to services Anticipated Downtime : 30 Minutes

Affecting the below areas:

Aberconwy, Aberdare, Aberdeen Ashgrove, Aberdeen Portlethen, Abergavenny, Aberystwyth, Aintree, Alexandria, Almondsbury, Alnwick, Alton. Altrincham. Andover. Anstruther. Antrim. Ardrossan, Arkwright. Armagh. Armley. Arnold. Ascot. Ashford. Ashton On Ribble. Attleborough. Aviemore, Avonmouth, Aycliffe Aylesbury, Ayr, Balham, Ballymena, B almoral, Bamber Bridge, Banbury, Bangor, Bangor Bargoed, Barking,Barnard Castle, Barnsley, Barnstaple, Barry, ,Basford, BasingstokeBathgate, Battle, Beauchief, Bedford, Bedminster, Beith, Berkhamstead, Bermondsey, Berwick, Bicester, Billericay, Bingley, Binley, Bishop Auckland, Bishops Stortford, Bishopsgate, Blackburn, Blackfriars, Blackpool, Blandford, Bodmin, Boreham, Boston, Bourne, Bracknell, Bradford, Bradwell Abbey, Braintree, Brecon, Brentwood, Bridgend, Bridgnorth, Bridgwater, Bridlington, Brigg, Bristol North, Bromborough, Bromsgrove, Buckingham, Bude, Builth Wells, Bulwell, Bungay, Burnley, Burscough, Burslem, Bury St Edmunds, Buxton, Byfleet, Caernarfon, Caerphilly,
Callington, Camborne,Cambridge Trunks, Camelford, Cannock, Cardiff Empire, Cardigan, Carlisle, Carmarthen, Castle Bromwich, Cheadle, Cheetham Hill, Chelmsford, Chepstow, Cherry Hinton, Chester Central, Chester South, Chesterfield, Chichester, Chippenham, Chipping Sodbury, Christchurch, Cirencester City Clacton-On-Sea Coalville Colchester Coleraine Colindale Congleton Connahs Quay Corby Cosham Coupar Angus Covent Garden Coventry Cramlington Cranbrook Cranleigh Crawley Crayford Cricklewood Crossgates Crowborough Crownhill Cumbernauld Cumnock Cupar Cwmbran Dagenham Dalkeith Dalton In Furness Darlington Daventry Dereham Devizes Devonport Dickleburgh Didcot Dingwall Telephone Exchange Dinnet Telephone Exchange Doddington Dolgellau Donaldson Doncaster Dorchester Dorking Douglas Downend Downpatrick Driffield Dronfield Dundee Fairmuir Dunfermline Dungannon Dunstable Earlsdon East East Grinstead East Kilbride East Wigston Easton Eccles Ecclesfield Edenbridge Elgin Elland Ellesmere Ellesmere Port Ellon Ely Enniskillen Erdington Erskine Evesham Ewell Exeter Fakenham Falkirk Fallings Park Falmouth Fareham Farnborough Faversham Felixstowe Ferndown Fernhill Heath Filton Foleshill Folkestone Formby Fort William Fraserburgh Frome Gainsborough Garforth Garstang Glossop Gloucester Godalming Gosforth Grangemouth Gravesend Grays Thurrock Great Barr Great Dunmow Greenwich Guildford Hailsham Hainault Halesworth Halifax Hamilton Hammersmith Hampstead Hardingstone Harlesden Harlow Harpenden Harrogate Hastings Hatfield Hatfield Woodhouse Havant Haverfordwest Haywards Heath Healing Heathfield Helston Hemel Hempstead Hendon Henfield Hereford Herne Bay Hexham High Green High Wycombe Highams Park Highbury Hinckley Hitchin Hoddesdon Holsworthy Holt Holywell Horncastle Horsforth Horsham Carfax Huddersfield Hunslet Hunstanton Huntingdon Huntly Huyton Ilkeston Inverness Macdhui Inverurie Ipswich Irlam Kelso Kendal Kenton Kettering Keyingham Kidderminster Kilmarnock Kings Norton Kingsbury Kingsmead Kington Kirkaldy Kirkintilloch Kneller Hall Laindon Lampeter Lanark Lancaster Langley Mill Larne Latchingdon Launceston Lea Valley Leamington Spa Leamore Lee Green Leicester Central Leigh Leighton Buzzard Lemington Letchworth Leven Leven Lewes Leyburn Leyland Leytonstone Lincoln Lisburn Liskeard Livingston Station Llandeilo Llanelli Llanishen Llanrumney Llantrisant Locks Heath Lofthouse Gate Londonderry/Meg Longtown Loughborough Loughton Lowestoft Ludlow Lurgan Luton Lymington Lytham Macclesfield Magherafelt Maidstone Malvern Manchester East Mansfield Market Drayton Market Harborough Matlock Melton Mowbray Merthyr Tydfil Middlesbrough Middleton Midland Mile End Milnsbridge Milton Keynes Monmouth Moortown Morley Morpeth Morriston Musselburgh Narborough Neath Nelson Newark Newbridge Newbury Newmarket Newport Pagnell Newport Savoy Newquay Newry Newton Abbot Newton Le Willows Newton Stewart Newtown Newtownards North Finchley North Shields Northampton Northern Northwich Norwich City Nottingham Longbow Nuneaton Okehampton Oldham Omagh Ormeau Ortons Oswestry Otley Paignton Peartree Peebles Penicuik Penistone Penrith Penzance Perth Peterborough Central Peterhead Petersfield Pickering Pitlochry Plymouth Pocklington Ponders End Pontypool Poole Port Talbot Portadown Porthmadog Potters Bar Potton Poulton Le Fylde Puckeridge Pulborough Pwllheli Reading Central Redcar Redcliffe Redditch Redruth Retford Rhyl Ribbleton Rickmansworth Ringwood Rossendale Ross-On-Wye Rotherham Rusholme Rustington Rye Saint Helens Saintfield Salisbury Sanderstead Saxmundham Telephone Exchange Scunthorpe Seaford Sefton Park Selby Selly Oak Sevenoaks Shaftesbury Sheffield Shefford Sheldon Shenley Church End Shettleston Shipley Shipston On Stour Shirley-Stshrly Shrewsbury Sidmouth Sittingbourne Skegness Skelmersdale Snaith Solihull South South Kensington South Shields Southall Southampton Southend Main Spalding Springfield St Austell St Ives St Neots St Peters Stafford Stalybridge Stamford Stechford Stevenage Stirling Stockton Heath Stoneycroft Stourbridge Stratford On Avon Streetly Stroud Sudbury Sutton Coldfield Sutton In Ashfield Swadlincote Swanley Swansea Main Swindon Tadcaster Tain Tamworth Taunton Tewkesbury Thamesmead Thanet Thetford Thirsk Thornton Heath Thrapston Thurso Tile Hill Totnes Tottenham Totton Trafford Tranent Trowbridge Truro Tunbridge Wells Twickenham Uckfield Uttoxeter Victoria Wadebridge Wakefield Waltham Cross Walworth Wandsworth Wareham Waterlooville Wath Upon Dearne Wellingborough Wellington Welshpool Wembley West West Drayton Western Weymouth Whalley Whitchurch Whitchurch Whiteabbey Whitefield Whitehall Wickford Wigan Willaston Wilmslow Wimborne Winchester Windsor Winscombe Winsford Wisbech Witham Witney Wolverhampton Woolston Workington Wrexham Wythenshawe Yeovil York

We apologise for any inconvenience caused by this essential maintenance.”
Jan 21, 10:31 GMT
Network Maintenance Advisory 28/01/2025 00:05
Completed - The scheduled maintenance has been completed.
Jan 28, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:05 GMT
Scheduled - Hi,

During the night of 28/01/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 28/01/2025 00:05
End Date & Time: 28/01/2025 06:00
Outage Duration: 0 hours 30 minutes

**All times listed are UK Local Time**

Affecting the below areas:
AB33 8NU, BA1 1HB, BA1 1HE, BA1 2BT, BA1 5RG, BA11JW, BA2 4LT, BA2 5AH, BS1 5NA, BS11 8AZ, BS11 9YT, CB7 4UB, CF62 5QN, CM1 1NG, CM20 2FB, CO15 1PU, CO15 3DZ, CV10 7SD, DL14 7EG, DL37AG, EX2 8PY, G1 1DA, G1 3AJ, G1 3AJ, G1 3JN, G13AN, G68 9HF, GU14 7JP, GU34 1HN, HR1 1JT, HX4 9BH, HX48AD, IG8 8HF, IP24 3RE, LS12 6AB, LS25 4DY, LS27 0NB, LU5 4TP, M21DW, ME10 1XS, MK15 0DT, N12 8LY, NR12 8QN, NR29 4QD, NR6 6NE, OX16 3TA, PL1 3RP, PL2 1RJ, PL8 2LF, RG1 1AX, RG12 1WA, RG24 8NE, SE37QR, SK176DU, SN5 8YW, SN5 8YW, SO14 7FW, SO15 0AD, SO15 2EW, WF1 2UN, YO195UF, YO30 4XE
We apologise for any inconvenience caused by this essential maintenance.”
Jan 14, 11:52 GMT
Jan 27, 2025

No incidents reported.

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