All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.99 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.96 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
98.97 % uptime
Today
Fibre line Operational
90 days ago
98.48 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
98.48 % uptime
Today
Phone lines Operational
90 days ago
99.96 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Emergency Planned Engineering Works 22.10.2024 @ 08:30:00 Oct 22, 2024 08:30-14:00 BST
Hi,

During the day of 22/10/2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience.

All connectivity services should be considered at risk for the duration of the maintenance window, with intermittent loss of service anticipated.

Start date & time: 22/10/2024 08:30:00
End date & time: 22/10/2024 14:00:00

Area Affected: Ferndown

We apologise for any inconvenience caused by this essential maintenance.

Kind Regards
Gradwell Support Team
Posted on Oct 21, 2024 - 16:10 BST
Network Maintenance Advisory Nov 6, 2024 01:00-06:00 GMT
Hi,

During the night of 06/11/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 06/11/2024 01:00:00
End date & time: 06/11/2024 06:00:00

Affecting the below areas

Aintree Anfield Arrowebrook Aughton Green Billinge Bootle Bromborough Caldy Claughton Eccles Ellesmere Port Formby Great Crosby Hale Heswall Hightown Hoylake Telephone Exchange Huyton Irby Irlam Kingsley Liverpool Central Maghull Marshalls Cross Newton Le Willows Prescot Rock Ferry Runcorn East Runcorn Main Saint Helens Sefton Park Southport Stockton Heath Stoneycroft Wallasey Waterloo Widnes

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Oct 10, 2024 - 16:09 BST
Sales and Support Unavailable 21st November 2024 from 12pm Nov 21, 2024 12:00-18:00 GMT
Hello,

On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event.

Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.

You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice.

We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.com


Kind Regards,
Gradwell Service Team
Posted on Oct 21, 2024 - 15:18 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 BST
Scheduled - Hi,

“During the morning of 18/10/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 18/10/2024 00:00:00
End date & time: 18/10/2024 06:00:00

We apologise for any inconvenience caused by this essential maintenance.”
Oct 8, 09:29 BST
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Oct 18, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 BST
Scheduled - Hi,

During the night of 17/10/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 17/10/2024 22:00
End Date & Time: 18/10/2024 05:00

We apologise for any inconvenience caused by this essential maintenance.
Oct 8, 11:34 BST
Oct 17, 2024
Oct 16, 2024
Network Maintenance Advisory
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 BST
Scheduled - Hi,

During the night of 15/10/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 15/10/2024 22:00:00
End date & time: 16/10/2024 06:00:00

We apologise for any inconvenience caused by this essential maintenance.
Oct 8, 09:27 BST
Oct 15, 2024
Oct 14, 2024
Network Maintenance Advisory 14.10.2024
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 BST
Scheduled - Hi,

“During the night of 14/10/2024 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 14/10/2024 00:05:00
End date & time: 14/10/2024 06:00:00

Affecting the below areas:

Horsforth Hunslet Knaresborough Morley Otley Pontefract

We apologise for any inconvenience caused by this essential maintenance.”
Oct 10, 16:14 BST
Oct 13, 2024
Disaster Recovery Testing
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 BST
Scheduled - Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.
Sep 16, 10:53 BST
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Sales and Support Unavailable 10.10.2024 @ 15:00 Change of Date
Completed - The scheduled maintenance has been completed.
Oct 10, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 11:28 BST
Scheduled - Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 10/10/2024.

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Sep 16, 13:48 BST
Emergency Planned Engineering Works
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 BST
Scheduled - Hi,

During the night of [10/10/2024] one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience.

Services affected: 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP'

Impact to services Anticipated Downtime : 60 Minutes

Start date & time: 10/10/2024 00:00:00
End date & time: 10/10/2024 06:00:00

All connectivity services should be considered at risk for the duration of the maintenance window:

We apologise for any inconvenience caused by this essential maintenance.
Oct 9, 11:20 BST
Oct 9, 2024

No incidents reported.

Oct 8, 2024
Emergency Planned Engineering Works
Completed - The scheduled maintenance has been completed.
Oct 8, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:05 BST
Scheduled - Hi,

During the night of 08.10.2024 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience.

Services affected: 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP - OR'

Start date & time: 08/10/2024 00:05:00
End date & time: 08/10/2024 06:00:00

Impact to services Anticipated Downtime : 180 Minutes

We apologise for any inconvenience caused by this essential maintenance.”
Oct 7, 10:39 BST
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