All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.64 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.18 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.69 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.18 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
99.71 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.71 % uptime
Today
Connectivity Operational
90 days ago
99.97 % uptime
Today
Fibre line Operational
90 days ago
99.96 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.96 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022
Inbound & Outbound call failures
Resolved - This incident has been resolved.
May 25, 15:49 BST
Monitoring - Hello,

We have resolved the issue and are seeing traffic returning to normal. Please can you re-test inbound & outbound calls. If you are still having failures, please report them to our support teams.

Please accept our sincerest apologies for the inconvenience caused. We will provide an RFO within 10 working days.
May 25, 09:44 BST
Investigating - Hello,

We are currently experiencing outbound call failures on our platform. We are treating this as a P1 and will provide an update in the next 15minutes.

Please accept our apologies for the inconvenience caused.
May 25, 09:24 BST
Intermittent inbound audio on ported 0208 numbers
Resolved - Our carrier have confirmed this is now resolved and they have observed no further issues.
May 25, 08:46 BST
Monitoring - We have received confirmation that the issue is not resolved and the carrier is monitoring the situation closely in case of a recurrence.
May 24, 15:16 BST
Identified - The affected carrier have identified an issue with traffic entering their network via ingress carrier, they are liaising with the affected carrier and we will provide a further update when available.
May 24, 14:20 BST
Investigating - We are currently investigating reports of inbound calls having no audio.

This appears to be limited to 0208 numbers which have been ported to a specific carrier and we are investigating with them as a priority.

We apologise for the inconvenience caused and will issue an update by 14:00
May 24, 12:08 BST
May 24, 2022
Broadband Outage
Resolved - Hello,

We have been advised of a power outage in one of our Manchester Data Centres, our resilient power has restored service while the Data Centre continued to investigate. We saw a 6-minute drop in connections which have all been re-established. The DC has since confirmed all power has been restored and all alerts cleared.

If you are still experiencing any issues, please call our connectivity support team on 01225 800888 & press option 2.

We apologise for any inconvenience caused during the downtime.
May 24, 12:16 BST
Monitoring - Hello,

We are seeing connections recovering following the issue and we are now placing status into monitoring.
If you are still experiencing any issues, please call our connectivity support team on 01225 800888 & press option 2.

We apologise for any inconvenience caused during the downtime.

Kind Regards,
Gradwell Service Team
May 24, 10:54 BST
Update - Hello,

We are still investigating the outage with our upstream supplier as a priority. We will provide a further update at 11:15 am.

Please accept our sincerest apologies for the inconvenience caused.
May 24, 10:44 BST
Investigating - Hello,

We are currently investigating an outage with connectivity services with our upstream supplier. We are working with them to resolve the issue.

We will provide a further update at 10:45 am.

Please accept our sincerest apologies for the inconvenience caused.
May 24, 10:18 BST
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Emergency Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 17:44 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:20 BST
Scheduled - Hello,

Due to an issue we saw at 16:00 today - We will be performing an emergency, but necessary fix to our infrastructure.

We don't expect any interruptions, but you make experience a momentary drop in your broadband service.

Please accept our sincerest apologies for the inconvenience caused.
May 18, 17:17 BST
Issue contacting Gradwell Teams
Resolved - This incident has been resolved.
May 18, 17:14 BST
Monitoring - Hello,

Our service has since been restored and you will be able to get through to our teams now.
Please accept our apologies for the inconvenience.

Kind Regards,
Lisa
May 18, 16:27 BST
Investigating - Hello,

We are experiencing a total loss of service on our broadband line in our Bath Office. We are aware of the issue and working to resolve the issue.

Please accept our apologies if you experience delays in contacting the support team.

Kind Regards,
Lisa
May 18, 16:12 BST
Migration of DNS Caches
Completed - The scheduled maintenance has been completed.
May 18, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 BST
Scheduled - Hello,

We will be performing a migration of our the IP addresses 193.111.200.91, 193.111.200.191, 109.224.233.174 and 109.224.233.190 to AWS this evening (17/05).

There will be downtime during the maintenance window whilst we perform the migration & will only affect anyone using our public DNS caches on the above IPs.

If you have any questions, please call our support desk.
May 17, 10:30 BST
May 17, 2022
May 16, 2022
Inbound Call Failures
Resolved - Hello,

A fix has been implemented and we can see calls routing successfully across our network.

Please accept our sincerest apologies for the inconvenience caused.

Kind Regards,
Gradwell Communications
May 16, 10:21 BST
Investigating - Hello,

We are currently investigating inbound call failures for a small subset of customers. Customers will experience "The number you have dialed is busy".

We are investigating this as a P1 with our upstream carrier and will provide an update at 10:30 am.

Please accept our sincerest apologies for the inconvenience caused.
May 16, 10:10 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

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