Gradwell Communications Ltd Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Voice & Calls Services Operational

90 days ago

99.95 % uptime

Today

Multi User VoIP Operational

90 days ago

99.84 % uptime

Today

Outbound SIP Trunking Operational

90 days ago

99.96 % uptime

Today

Outbound IAX Trunking Operational

Inbound SIP trunking Operational

90 days ago

99.93 % uptime

Today

Inbound IAX Trunking Operational

Email2Fax Operational

Fax2Email Operational

Gradwell Mobile Operational

Single User VoIP Operational

DNS Services Operational

Hosted 3CX Server Operational

90 days ago

100.0 % uptime

Today

International Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Wave Operational

90 days ago

99.96 % uptime

Today

Teams Direct Routing Operational

90 days ago

100.0 % uptime

Today

Connectivity Operational

90 days ago

100.0 % uptime

Today

Fibre line Operational

90 days ago

100.0 % uptime

Today

EFM Operational

ADSL Broadband Operational

FTTC Operational

90 days ago

100.0 % uptime

Today

Phone lines Operational

90 days ago

100.0 % uptime

Today

Portals and Website Operational

90 days ago

100.0 % uptime

Today

Gradwell customer control panels Operational

90 days ago

100.0 % uptime

Today

Gradwell website Operational

Gradwell team Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sales and Support unavailable Feb 8, 2023 14:00-15:00 GMT

Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 14.00 and 15.00 on the 08/02/2023.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
partnersupport@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jan 18, 2023 - 14:35 GMT

Network Maintenance Advisory Mar 2, 2023 20:00 - Mar 3, 2023 00:00 GMT

Hi,

During the night of 02/02/2023 one of our suppliers will be undergoing work to improve their network resilience. This maintenance will impact customers with a 3CX instance with a High-Availability pair.

Start date & time: 02/02/2023 @ 20:00 GMT
End date & time: 03/02/2023 @ 00:00 GMT

These upgrades are designed and tested to be seamless and we do not expect any impact on customer traffic due to this maintenance, but services should remain at risk for the duration of the maintenance window. We will endeavour to keep any such impact to a minimum.

We apologise for any inconvenience caused by this essential maintenance.
Posted on Jan 26, 2023 - 09:04 GMT

System Metrics Month Week Day

Call Setup Response Time

Fetching

Past Incidents

Jan 26, 2023

Broadband outage on TalkTalk circuits in the Greater Manchester, London & Milton Keynes regions. Reported 09:30 on 26/01/2023.

Resolved - Our network partner has confirmed this issue to be resolved. We have observed stability in previously affected circuits so are closing this incident
Jan 26, 14:00 GMT

Update - We are continuing to investigate this issue.
Jan 26, 11:07 GMT

Investigating - We have been advised by our network partner of a broadband outage on some TalkTalk circuits in the Greater Manchester, London & Milton Keynes regions. Our network partner are closely monitoring the outage and will provide regular updates.

The outage started at 09:30 on 26/01/2023.

We apologise for the inconvenience caused and will issue a further update by 12:00PM 27/01/2023.
Jan 26, 10:54 GMT

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Registration Failures

Resolved - Hello,

The problems with the DNS route have now been resolved and handsets with the settings 109.224.233.174 & 109.224.233.190 should now register without any issues.

Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 20, 10:00 GMT

Update - Hello,

The problems with the DNS route have now been resolved and handsets with the settings 109.224.233.174 & 109.224.233.190 should now register without any issues.

Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 20, 10:00 GMT

Update - We are continuing to investigate this issue.
Jan 19, 16:50 GMT

Investigating - Hello,

We are currently investigating issues with registration on the Multi-User VoIP platform. The first investigation appears to be an issue with routing the DNS with the settings 109.224.233.174 & 109.224.233.190.

We're recommending changing the DNS settings on the handset to 8.8.8.8 & 8.8.4.4 whilst we investigate the cause of this.

Please accept our sincerest apologies for the inconvenience caused.

Kind Regards,
Gradwell Service Team
Jan 19, 10:06 GMT

Jan 19, 2023

Network Maintenance Advisory

Completed - The scheduled maintenance has been completed.
Jan 19, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 GMT

Scheduled - Hi,

During the night of 18th January one of our connectivity suppliers will be undergoing work to improve their network resilience.

During this work, our NOC engineers will be performing firmware upgrades across their ISP Network infrastructure. These firmware updates will be completed across multiple devices within their Telehouse East PoP. Downtime is expected to be up to 30 minutes at some point during the above maintenance window.

Start date & time: 18/01/2023 @ 22:00 GMT
End date & time: 19/01/2023 @ 02:00 GMT

We apologise for any inconvenience caused by this essential maintenance.
Jan 11, 12:48 GMT

Jan 18, 2023

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

Jan 12, 2023

No incidents reported.

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