Thank you for your patience while we have been working on this problem. It has now been resolved by our engineers, and as such we are closing the status for this incident.
If you have any further issues with your service or any questions regarding this work, please contact our support teams.
Please accept our sincere apologies for the inconvenience caused.
Posted Aug 26, 2020 - 11:53 BST
Monitoring
A fix has been implemented and we are seeing outbound calls connecting as normal. We would as customers to re-test and if they are experiencing any further issues to please contact our support team.
Please accept our sincere apologies for the inconvenience caused.
Posted Aug 26, 2020 - 10:58 BST
Investigating
We are currently investigating intermittent outbound call failures for a subset of our customers. We are working with our engineering team to fix this as soon as possible.
We apologise for any inconvenience caused. We will update you as soon as possible.
Posted Aug 26, 2020 - 10:44 BST
This incident affected: Voice & Calls Services (Multi User VoIP, Outbound SIP Trunking, Outbound IAX Trunking, Single User VoIP).