Broadband issues in the South Wales & Bristol area

Incident Report for Gradwell Communications Ltd

Resolved

This incident has been confirmed as resolved, please reboot your router and contact support if the issue remains.

Posted Jun 14, 2021 - 07:27 BST

Update

Our suppliers are continuing to investigate the issues. Initial reports show that powering down the router for 5 minutes before repowering may resolve the issue.

Posted Jun 11, 2021 - 13:07 BST

Investigating

We are aware of an issue with broadband connections in the South Wales & Bristol area. These are being investigated by our upstream suppliers and we will report their findings when available.

We anticipate an update by 11AM.

Posted Jun 11, 2021 - 10:12 BST

This incident affected: Connectivity (Fibre line, EFM, ADSL Broadband, FTTC, Phone lines).