Slow speeds on Broadband connections

Incident Report for Gradwell Communications Ltd

Resolved

This incident has been resolved.

Posted Jan 26, 2021 - 10:23 GMT

Monitoring

A fix has been implemented and we believe the issue to be resolved. If you have any further issues with slow speed, please contact our support team on 01225 800888.

We sincerely apologise for any inconvenience caused during this time.

Posted Jan 26, 2021 - 10:23 GMT

Investigating

Following last nights outage, we are seeing reports from customers who are receiving slow speeds on their broadband line.
This is currently being investigated as a priority.

Please accept our sincerest apologies for the inconvenience caused.

We will provide an update at 10:30am

Posted Jan 26, 2021 - 09:52 GMT

This incident affected: Connectivity (Fibre line, EFM, ADSL Broadband, FTTC, Phone lines).