DSL Authentication Failures

Incident Report for Gradwell Communications Ltd

Resolved

This incident has been resolved.

Posted Oct 18, 2018 - 16:45 BST

Monitoring

Our supplier has completed work to resolve this incident, and we have reports of lines able to authenticate.

If you are still experiencing problems with your service please contact our support team by email to support@gradwell.com

We apologise for any inconvenience this may have caused.

Posted Oct 18, 2018 - 11:39 BST

Identified

We have been notified by our DSL supplier that they are seeing numerous ADSL and FTTC lines unable to authenticate. Customers affected will not be able to connect to the internet as a result.

The supplier is actively working to resolve the incident, and have given a provisional next update time of 1pm.

Please accept our apologies for any inconvenience this may cause. We will update this status as soon as further information is provided.

Posted Oct 18, 2018 - 10:36 BST

This incident affected: Connectivity (ADSL Broadband, FTTC).