Slow Speeds and Loss of Service on some broadband connections.

Incident Report for Gradwell Communications Ltd

Resolved

Hello

We have been advised by our upstream supplier that the incident is now resolved.

Please accept our sincerest apologies for the inconvenience caused. We will publish and RFO within 10 working days.

Posted Apr 25, 2024 - 21:09 BST

Update

Our upstream carriers network teams are continuing to investigate the issue at present.

Please accept our sincerest apologies for the inconvenience caused.

Further updates to be issued shortly

Posted Apr 25, 2024 - 18:31 BST

Investigating

Hello,

We are currently investigating an issue with slow speed and loss of service that is impacting a subset of our customers broadband connections going through one of our upstream carriers and this has been raised to the carrier for investigation.

Please accept our sincerest apologies for the inconvenience caused.

Posted Apr 25, 2024 - 18:06 BST

This incident affected: Connectivity (ADSL Broadband, FTTC).