Monitoring - Our engineers have successfully resolved the errors syncing DNS zone files. Any records added to the control panel since the errors first began will update without further interaction.

If you are still experiencing issues with your DNS, please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our sincere apologies for the inconvenience this incident has caused.
Aug 16, 11:47 BST
Update - Work completed overnight has not resolved issues with DNS updates not syncing. Further work on the platform will be carried out today, and additional maintenance will be performed in the maintenance window tonight.

We apologise for any inconvenience this may cause. This status will be updated when more information is available.
Aug 16, 09:40 BST
Identified - Work to resolve DNS resolution errors has identified the cause of the issue. To resolve this, emergency maintenance will be carried out tonight between the hours of 20:00 and 01:00.

Please accept our apologies for any inconvenience this may cause.
Aug 15, 15:40 BST
Investigating - Our engineers are currently performing emergency maintenance to resolve errors seen on Gradwell Cloud nameservers. This work will place website resolution at risk. Customers may see their websites go offline for several minutes.

We apologise for any inconvenience this may cause. This status will be updated when more information is available.
Aug 15, 12:16 BST
Voice & Calls Services Operational
90 days ago
99.79 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.72 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.72 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
90 days ago
99.72 % uptime
Today
Connectivity Operational
90 days ago
99.86 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.73 % uptime
Today
Phone lines Operational
Gradwell Cloud & Hosting Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Email Hosting ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting Operational
90 days ago
100.0 % uptime
Today
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Aug 19, 2017

No incidents reported today.

Aug 18, 2017
Completed - This maintenance was completed successfully during our maintenance window.

If you are experiencing any problems with your service please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this essential maintenance may have caused.
Aug 18, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:14 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 17, 15:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:13 BST
Scheduled - Maintenance carried out last night was successful, however further work is required. This maintenance has been scheduled for tonight, to be carried out between 01:00 and 05:00.

Customers will be unable to access the Gradwell Cloud control panel, and nameservers will not serve DNS for up to two minutes during the maintenance window. All services should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this may cause.
Aug 17, 15:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 BST
Scheduled - This maintenance was successful, however further work is required. Additional maintenance will be scheduled for tonight, between 20:00 and 01:00.

The Gradwell Cloud control panel will be unavailable for the duration of the maintenance. All other Cloud services may be considered at risk.

Please accept our apologies for any inconvenience this causes.
Aug 16, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 22:00 BST
Scheduled - To resolve issues with DNS resolution, our engineers are performing emergency maintenance to the Gradwell Cloud control panel. This maintenance will be carried out between 20:00 and 01:00 on 15/08/2017.

Access to the Gradwell Cloud control panel will be unavailable for the duration of this maintenance. Other services will not be affected, but should be considered to be at risk.

We apologise for any inconvenience this may cause.
Aug 15, 15:45 BST
Resolved - Following work completed by our engineers this incident is now resolved.

If you are still experiencing problems logging in to the control panel please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this may have caused.
Aug 18, 11:27 BST
Investigating - We are currently investigating errors with customer logins to the Cloud control panel. Customers will receive an error on entering their credentials.

Our support team is able to log in. If you require any urgent changes to be made please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this causes.
Aug 18, 09:03 BST
Aug 17, 2017
Completed - The scheduled maintenance has been completed.
Aug 17, 10:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:30 BST
Scheduled - Our support team will be unavailable between 09:30 and 10:30 this morning, due to a departmental meeting.

Please accept our apologies for the short notice. If you require support in this time please submit a ticket and our agents will get back to you as soon as they can.
Aug 17, 09:29 BST
Aug 15, 2017
Resolved - The control panel has been working since 11/08/2017, therefore this status is being closed.

If you are experiencing issues access the Gradwell Cloud control panel please contact our support team on 01225 800888 or support@gadwell.com.

Please accept our apologies for any inconvenience this may have caused.
Aug 15, 15:29 BST
Monitoring - Work completed overnight has now been successful in restoring access to the control panel. Customers will be able to log in and manage their services as per usual.

The platform will be monitored for the remainder of the day to ensure the service is stable. If you experience issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our sincere apologies for the inconvenience this has caused.
Aug 11, 09:57 BST
Update - The Gradwell Cloud control panel and Gradwell Cloud store are still unavailable, and our engineers are continuing to work to restore access to these services. An update will be posted when more information on the estimated time frame for full restoration is available.

We apologise for any inconvenience this may cause.
Aug 10, 16:03 BST
Update - Our engineers are continuing to work to restore access to the Gradwell Cloud control panel, Gradwell Cloud store, and Cloud webmail.

At this stage an estimated time frame for resolution is not available. This status will be updated when we have more information.

Please accept our apologies for any inconvenience this may cause.
Aug 9, 11:00 BST
Update - Work to restore access has been partially successful, and is still underway. Some customers will have had access to their databases fully restored.

The Gradwell Cloud control panel, Gradwell Cloud store, and webmail are still being worked on. An update will be posted when more information on the estimated time frame for full restoration is available.

We apologise for any inconvenience this may cause.
Aug 8, 16:06 BST
Update - Work to fully restore access to our Gradwell Cloud control panel is continuing. Customers will be unable to log in to their control panel or any databases held on our servers.

We do not have an estimated time of resolution. An update with more information will be post on this status by 13:00.

Please accept our apologies for any inconvenience this may cause.
Aug 8, 09:20 BST
Identified - Our engineers are working to restore access to our Gradwell Cloud control panel. Services will continue to work as normal, however customers will be unable to log in to manage their accounts.

We apologise for any inconvenience this may cause.
Aug 7, 10:12 BST
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 10, 2017
Completed - The scheduled maintenance has been completed.
Aug 10, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 BST
Scheduled - Our engineers will be performing essential maintenance to our VoIP platform between 01:00 and 05:00 on 10/08/2017.

This work is not service effecting, however the platform should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience this maintenance may cause.
Aug 9, 15:45 BST
Aug 7, 2017
Completed - The scheduled maintenance has been completed.
Aug 7, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 12:00 BST
Scheduled - Our support team will be unavailable between 12:00 - 12:30 on Monday 7th of August for a departmental meeting.

The team will be available as normal following the conclusion of this meeting.

We apologise for the short notice period and we thank you for your patience and understanding.
Aug 7, 11:51 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 BST
Update - The window for this maintenance is 01:00 to 05:00 on 07/08/2017.

Please accept our apologies for this error.
Aug 4, 15:36 BST
Scheduled - Our engineers will be performing essential maintenance to our VoIP platform between 01:00 and 05:00 on 07/08/2017.

This work is not service effecting, however the platform should be considered at risk for the duration of the maintenance window.

We apologise for any inconvenience this maintenance may cause.
Aug 4, 15:23 BST
Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.