Monitoring - We have received confirmation that this incident should now be resolved.

If you continue to experience issues with your service, please contact our support team on 01225 800888 or support@gradwell.com

We apologise for any inconvenience this may have caused.
Jun 22, 17:22 BST
Identified - We have received reports of a small number of inbound calls failing, caused by a fault on our upstream suppliers' network. Customers may see inbound calls failing to connect when dialed.

A case has been raised to the upstream provider for investigation. A further update will be post as soon as we have more information on the situation.

Please accept our apologies for any inconvenience this may cause.
Jun 22, 17:11 BST
Voice & Calls Services Partial Outage
Multi User VoIP ? Partial Outage
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Partial Outage
Inbound IAX Trunking ? Partial Outage
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Partial Outage
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017
Resolved - Following overnight monitoring we believe this incident to be fully resolved.

If you are still experiencing problems with your service please reboot local equipment and contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this incident has caused.
Jun 8, 09:34 BST
Monitoring - Our monitoring shows that the lines affected have now fully returned to service, and the lines presenting packet loss have returned to normal.

If you are still experiencing problems with your service please reboot local equipment and contact our support team on 01225 800888 or support@gradwell.com.

We will continue to monitor the situation and provide further updates as they become available. We apologise for any inconvenience this incident has caused.
Jun 7, 15:27 BST
Investigating - We have received notification from one of our upstream suppliers, reporting errors affecting some FTTC and ADSL broadband lines. The errors are varied. Some customers may have no connection, while others may be seeing packet loss or latency.

We are in communication with the supplier to try find the root cause of the incident. If you are currently experiencing broadband service issues please reboot your local equipment before contacting our Support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this may cause. An update will be posted on this status by 15 30.
Jun 7, 14:34 BST