All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
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Past Incidents
Jan 21, 2017

No incidents reported today.

Jan 20, 2017
Completed - This maintenance was completed successfully.
Jan 20, 09:23 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 GMT
Scheduled - Our engineers will be carrying out emergency maintenance on our connectivity platform during our maintenance window tonight.

Customers may see brief disruptions to Broadband and FttC services during this maintenance window as work is carried out.

This post will be updated following completion of this work.
Jan 19, 15:44 GMT
Jan 19, 2017
Resolved - Our monitoring shows that all connections that were affected by the drop have successfully re-established connectivity.

We apologise for any inconvenience this incident may have caused.
Jan 19, 11:40 GMT
Monitoring - This status is for informational purposes only.

At 09:24 this morning our systems operations team identified a problem with the connection between Gradwell and one of our datacenters. This issue caused an 8 second drop in connection for some connectivity customers. The lines affected automatically restored themselves, however any browsing in progress during the drop will have been disrupted.

The cause of the drop is being investigated by the supplier of our datacenter. Our monitoring of the situation shows no lasting affects.

Please accept our apologies for any inconvenience this may have caused.
Jan 19, 09:53 GMT
Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - This issue has been resolved and our support team are able to receive calls again.

We apologise for any inconvenience caused.
Jan 13, 17:16 GMT
Identified - Our support team is experiencing issues with inbound calls on our primary system.

Calls are falling back to our back up system however we are operating at a reduced capacity.

We apologise for any inconvenience caused when trying to contact us and we will update this status post within an hour or as soon as any more information becomes available.
Jan 13, 15:34 GMT
Resolved - This issue has been confirmed as resolved and our support teams are able to fully access our primary ticketing and support call system.

We apologise for any inconvenience caused.
Jan 13, 13:29 GMT
Monitoring - Our support team are now able to successfully access our primary system for support emails and phone calls.

Customers may still see a delay in contacting us whilst we are work through the contacts that we have received.

We will continue to monitor the situation until we are confident that our upstream supplier has fully resolved the issue.

We apologise for any inconvenience caused.
Jan 13, 11:27 GMT
Investigating - A subset of our support teams are currently experiencing an issue accessing our primary support ticketing and phone call system.

The team is still available however we are currently operating with reduced numbers.

Customers contacting our support team may experience an increased delay getting through via the phone, email and live chat channels.

We apologise for any inconvenience caused and are liaising with our supplier as they work to rectify this issue.

We will update this status in one hour or as soon as any new information becomes available.
Jan 13, 10:12 GMT
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Resolved - We have now received confirmation that this issue has been resolved by our upstream suppliers.

It is now safe to reboot local equipment.
If your line does not successfully reauthenticate please contact our support team for assistance on 01225 800888 or support@gradwell.com.

Please accept our apologies for the inconvenience this issue has caused.
Jan 10, 12:24 GMT
Update - Investigations into this incident are ongoing, however we believe the issue to be affecting only a small subset of customers.

If you are experiencing issues with your services please do not reboot on site equipment. This may cause issues re-authenticating with our services. This status will be updated when it is safe to do so.

We apologise for the inconvenience this may cause.
Jan 10, 11:55 GMT
Investigating - We are working with our upstream supplier after receiving a number of reports relating to loss of connection due to authentication at network level. We apologise for any inconveniences caused and will ensure an update is provided shortly.
Jan 10, 11:24 GMT
Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.