All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
Gradwell Cloud & Hosting Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
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sip.gradwell.com Uptime
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Past Incidents
Sep 21, 2017
Resolved - Good morning, we have continued to monitor this over the night and are happy that this incident has been resolved. Please accept our apologies for any inconvenience this has caused.
Sep 21, 09:11 BST
Monitoring - Our upstream supplier believe they have now isolated the fault and service is fully restored. Our tests are showing that calls are now working successfully. If you have any further issues please let us know by emailing support. We believe this issue is resolved but we will continue to monitor this situation to ensure it is fully resolved.

We apologise for any inconvenience this has caused.
Sep 20, 18:04 BST
Update - Engineers with the upstream supplier believe they may have isolated the fault and are now working on a resolution. We hope to be able to send a positive update very shortly.
Sep 20, 17:26 BST
Update - We have had further updates from our upstream provider who have identified that the outage may also affect some outbound calls.
Further updates to follow in 30 minutes or as soon as any information becomes available.
Sep 20, 16:46 BST
Update - We have identified that callers may experience a delay on the call being initiated, but the call does successfully connect when called.
Our supplier is continuing to investigate the issue and the status will be updated in the next 30 minutes or as soon as any further information becomes available.
Sep 20, 16:28 BST
Investigating - We have had reports from customers having problems receiving some calls.

We are currently in communications with our upstream provider who are aware of the problem and are currently investigating the issue.
Sep 20, 16:18 BST
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 BST
Scheduled - Network upgrades are being deployed by one of our suppliers to our ADSL and FTTC services between the hours of 11/09/17 23:00 and 12/09/17 06:00.

We do not expect this to cause any downtime for our customers however, this may cause the drop of connectivity for a few seconds for ADSL and FTTC customers. Affected lines should reconnect automatically.

We apologise for any inconvenience this essential maintenance may cause.
Aug 30, 16:09 BST
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.