All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
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Past Incidents
Aug 30, 2016

No incidents reported today.

Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Completed - This maintenance did not complete successfully. As a result work was stopped, and rolled back to a stable point before the start of the upgrades.

The roll back process did not have had any impact on services. If you are currently experiencing service issues please contact our support team.
Aug 25, 11:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:01 BST
Scheduled - An upstream supplier will be performing maintenance on broadband and fibre line services between the hours of 00:00 and 05:00 on 25/08/2016.

Broadband circuits may see a brief drop in connection while the circuit is re-established.
Fibre line connections may be down for up to two hours as essential maintenance is completed. This will not affect all circuits, however all fibre line services should be considered at risk for the entirety of the maintenance window.

We apologise for any inconvenience this may cause. If you are still experiencing loss of service at the end of the window please reboot local equipment before contacting our support team.
Aug 17, 11:41 BST
Aug 24, 2016
Completed - This maintenance was completed successfully.
Aug 24, 13:04 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 00:01 BST
Scheduled - An upstream supplier will be performing maintenance to both Fibre Line and Broadband services between the hours of 00:00 and 05:00 on 24/08/2016.

Broadband circuits may see a brief drop in connection while the circuit is re-established. If your line does not re-connect automatically please reboot local equipment before contacting the support team.
Fibre Line services, including failover lines, may see up to 30 minutes of downtime during the maintenance window.

We apologise for any inconvenience this may cause.
Aug 17, 11:24 BST
Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.