All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
99.99 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
99.98 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
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Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - Our supplier has identified the root cause and implemented a fix.
Nov 15, 11:49 GMT
Update - This incident is still under investigation. An update will be provided by 09:00.

We apologise for any inconvenience this may cause.
Nov 14, 17:38 GMT
Identified - Some customers in the Greater London area will currently be experiencing a loss of service. This is due to a fault in our upstream supplier's network.

The incident will be affecting Broadband and Fibre customers in the following area codes:
02030 02031 02032 02070 02071 02072 02073 02074 02075 02076 02077 02078 02081 02082 02083 02087 02089

An update will be provided by 17:00. We apologise for any inconvenience this may cause.
Nov 14, 14:54 GMT
Resolved - Following additional work reviewing further types of transfers, we have addressed all known concerns with call transfers. Thank you for your patience during this roll out.
Nov 15, 09:25 GMT
Update - Further work to resolve issues transferring calls internally has been released overnight, and we are have received confirmation from a number of customers that this issue is now resolved. However, work is ongoing to resolve issues with calls being transferred to external numbers, such as mobile phones.

To help us diagnose and resolve this incident, please contact our support team by email to support@gradwell.com with the following information:
1. Your Customer ID
2. What type of phones are being used.
3. The specific call behaviour (e.g. A calls in to B, who transfers it to C using a Yealink T20).
4. An example call.

Your assistance is greatly appreciated. We apologise for any inconvenience this may cause.
Nov 14, 10:09 GMT
Monitoring - We have rolled out the updates and will continue to monitor further reports of call transfer issues.
Nov 9, 18:36 GMT
Investigating - We recently rolled out some improved functionality, so that when a call is transferred, the original customer’s caller id will be forwarded when the transfer completes.

Following this we have received & resolved a number of reports of call transfers failing, or behaving out of the ordinary for some types of phone handsets. We have some further improvements being rolled out this evening.

Specifically, the problems identified have usually been related to customers with small MTU settings, and large packet sizes, causing the broadband routers and/or phones to reject the transfer. You would experience this as the call cutting off when you complete the transfer.

If you continue to experience problems with call transfers after 10th November, then please contact our support team by email to support@gradwell.com with the following information:
1. Your Customer ID
2. What type of phones are being used.
3. The specific call behaviour (e.g. A calls in to B, who transfers it to C using a Yealink T20).
4. An example call.

We need this information to diagnose any remaining issues. Your assistance is greatly appreciated.

We apologise for any inconvenience this may cause.
Nov 9, 14:48 GMT
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - This maintenance was successfully completed during the maintenance window.

If you are experiencing any issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this may have caused.
Nov 10, 09:20 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 GMT
Scheduled - Our engineers will be performing essential maintenance between 20:00 on 09/11/2017 and 06:00 on 10/11/2017.

The following services should be considered at risk for the duration of the maintenance:
- Hosted VoIP
- Outbound IAX calls
- Gradwell Cloud websites
- Gradwell Cloud control panel
- Legacy Cloud email service
- Legacy Cloud websites

We apologise for any inconvenience this may cause.
Nov 8, 13:06 GMT
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.