All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
99.99 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
99.99 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Support Team Reduced Availability Feb 14, 10:00 - Feb 16, 17:00 GMT
Due to internal training, our Customer Services team is working at reduced capacity for days 14/02/2018 and 16/02/2018. Customers trying to contact the team may see longer wait times before calls are answered or tickets are solved.

We apologise for any inconvenience this may cause.
Posted on Feb 14, 09:51 GMT
Platform Maintenance Feb 16, 22:00 - Feb 26, 20:00 GMT
Our engineers will be performing maintenance to the infrastructure supporting our Legacy Hosting and VoIP services between the dates of 16/02/2018 to 24/02/2018. Details on the maintenance being performed can be found below.

16/02/2018 22:00 to 23:00
No impact to services expected, however control panels, Gradwell VoIP, and Gradwell Legacy services should be considered at risk for the duration of the maintenance.

20/02/2018 22:00 to 23:00
No impact to services expected, however control panels, Gradwell VoIP, and Gradwell Legacy services should be considered at risk for the duration of the maintenance.

21/02/2018 22:00 to 00:00
Delivery of email may be delayed for up to 10 minutes during the maintenance window. Email delivery services should be considered at risk for the duration of the maintenance.

26/02/2018 19:00 to 20:00
Websites hosted on Gradwell Legacy services will be inaccessible for up to 10 minutes during this maintenance window. Databases serving Legacy websites should also be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause.
Posted on Feb 12, 13:45 GMT
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Feb 20, 2018

No incidents reported today.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 GMT
Scheduled - Our engineers will be performing maintenance on our SIP registration servers tonight, between 20:00 and 22:00.

This maintenance may cause some devices to lose SIP registration, however they will immediately re-register. No other services will be affected during this maintenance.

We apologise for any inconvenience this may cause.
Feb 12, 14:51 GMT
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 GMT
Scheduled - Our engineers will be performing essential maintenance to our VoIP platform between 22:00 and 23:30 on 08/02/2018.

The maintenance has the potential to disrupt call recording and voicemail for the duration of the maintenance window. Customers' calls may not be recorded, and voicemail messages may not be stored.

We apologise for any inconvenience this essential maintenance may cause.
Feb 6, 11:16 GMT
Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.