All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
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Past Incidents
Jul 25, 2017

No incidents reported today.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Completed - The company event has concluded and our support team is available as normal today.

Our support team will be working through any voice mails and tickets raised yesterday evening.

We thank you for your patience and understanding as we work through these.
Jul 20, 09:09 BST
Scheduled - Our support team will be unavailable from 17:00 on Wednesday 19th July due to a company wide event.

We apologise for any inconvenience caused and thank you for your understanding.

Our support team will be available as normal from 8:00 on Thursday 20th July.
Jul 14, 16:44 BST
Jul 19, 2017
Completed - The meeting has concluded and our support team is available as normal.

We apologise for any inconvenience caused and thank you for your patience.
Jul 19, 11:03 BST
Scheduled - Our support team will be unavailable between 9:30 - 11:00 on Wednesday 19th July for a company wide meeting.

The team will be available as normal following the conclusion of this meeting.

We apologise for the short notice period and we thank you for your patience and understanding.
Jul 19, 09:20 BST
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Completed - Maintenance to our National Ethernet services last night was cancelled. This will be re-scheduled for another time.
Jul 14, 11:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 BST
Scheduled - Maintenance will be performed on some of our National Ethernet infrastructure. This maintenance is expected to cause a downtime for some of our circuits of around 1 hour between the maintenance window of 01:00 - 05:00. Internet services on the affected circuits will be unavailable for the duration of the maintenance.
Jul 12, 15:57 BST
Jul 13, 2017
Completed - This maintenance has been completed successfully.
Jul 13, 08:58 BST
Scheduled - Our engineers will be performing server maintenance on our Gradwell Cloud platform in our maintenance window of 12/7/17 01:00 - 05:00.

We do not envisage any disruption to service however Gradwell Cloud services should be considered at risk for the duration of this maintenance window.

This status will be updated following completion of this work.
Jul 10, 11:16 BST
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Resolved - Following work completed by our engineers, all users previously blocked by quarantine have now been released. We will be completing an internal investigation into the cause of this incident.

If customers are still experiencing problems with their service, please close and reopen any mail clients before contacting support. Support can be contacted on 01225 800888 or by emailing support@gradwell.com.

Please accept our apologies for any inconvenience this incident may have caused.
Jul 11, 16:03 BST
Identified - Our engineers have identified the cause of this issue and are in the process of implementing the resolution.

We apologise for any inconvenience this may cause. A further update will be post by 16:15.
Jul 11, 15:47 BST
Investigating - Following the errors seen earlier today, we have received reports of inbound email to hosted exchange users being bounced back to sender, due to the exchange users being quarantined.

Our engineers are currently investigating this behaviour. Customers using Gradwell Hosted Exchange (HEX) services may see inbound email delivery failures. Please note that this incident does not affect customers using regular POP3 or IMAP mail services.

Please accept our apologies for the inconvenience this may cause. A further update will be posted by 16:15.
Jul 11, 15:39 BST
Resolved - The problem has now been resolved.
Jul 11, 13:38 BST
Investigating - Some hosted Exchange customers have reported issues accessing their email. Our Systems Operations team are currently investigating the issue and further updates will follow shortly.
Jul 11, 13:29 BST