All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
May 28, 2017

No incidents reported today.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017
Resolved - Our engineers have restored all critical installations, however some custom installations may still be unavailable. If you cannot find or use the service as you would have before this work, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this issue may have caused.
May 23, 10:14 BST
Update - Our engineers are continuing to work on this incident.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. If you are missing or unable to access any specific applications or services please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this may cause.
May 15, 12:37 BST
Update - Our engineers are continuing to work on the full restoration on this server. Custom installations may still be unavailable.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status tomorrow morning.

Please accept our apologies for any inconvenience this may cause.
May 3, 17:05 BST
Update - Our engineers are continuing to work on the full restoration on this server. Custom installations may still be unavailable.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1600.

Please accept our apologies for any inconvenience this may cause.
May 3, 12:32 BST
Identified - While work on this server continues, customers will now be able to log into the server and see any files stored here. Custom installations may still be unavailable.

Our engineers are still working on this, however we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1800.

Please accept our apologies for any inconvenience this may cause.
May 2, 16:00 BST
Update - This incident is currently in progress.

At this time we do not have an estimate as to how much longer the server will be unreachable. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1600.

We apologise for any inconvenience this issue may cause.
May 2, 14:05 BST
Investigating - Our engineers are currently investigating an issue with our customer-facing shell server, and will be taking it out of service as part of the emergency investigation.

The server in question is shell.gradwell.com or shell.gradwell.net.

At this time we do not have an estimate as to how long the server will be unreachable. We will endevour to return service as soon as possible, and an update on the progress of this will be posted on this status by 1300.

Please accept our apologies for any inconvenience this emergency work may cause.
May 2, 11:26 BST
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 16:09 BST
Update - This maintenance has been extended, to allow our engineers to perform additional firmware upgrades.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 15, 12:44 BST
Update - This maintenance has been extended, to alow our engineers ample time to complete the essential work.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 12, 15:29 BST
Scheduled - Our engineers will be carrying out an upgrade to some of our hardware during the maintenance window of 00:00 - 5:00, between 11/05/2017 and 12/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:42 BST
May 15, 2017
Completed - This maintenance completed successfully during this morning's maintenance window.

If you are experiencing any disruption to your services, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this essential maintenance may have caused. Thank you for choosing Gradwell as your trusted supplier.
May 15, 12:47 BST
Update - This maintenance has been extended, and will complete on the morning of 12/05/2017. The maintenance will be completed within the window of 0100 to 0500.

Websites, databases, and email served by our Cloud Hosting Platform may see up to two hours of downtime during this window, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 11, 13:43 BST
Scheduled - Our engineers will be carrying out an upgrade to a storage section of our Cloud Hosting platform during our scheduled maintenance window of 00:00 - 5:00, between the dates of 07/05/2017 and 11/05/2017.

Websites, databases, and email served by our Cloud Hosting Platform may see up to two hours of downtime during these windows, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:41 BST
May 14, 2017

No incidents reported.