All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for Broadband Services Apr 27, 22:00 - Apr 28, 06:00 BST
Our engineers will be performing essential maintenance to our network. This work will be completed between 2200 27/04/2017 and 0600 28/04/2017.

Broadband circuits may see several brief drops in connection while the connection is re-established.

We apologise for any inconvenience this may cause. If you are still experiencing loss of service at the end of the window please reboot local equipment before contacting our support team on 01225 800888 or support@gradwell.com.
Posted on Apr 20, 10:15 BST
DSL Platform Mainenance Apr 29, 00:00 - Apr 30, 05:00 BST
Our engineers will be carrying out an upgrade to the servers that provide authentication to our Connectivity platform during our maintenance window, 00:00 - 5:00, on 29/04/2017 and 30/04/2017.

Broadband and FTTC lines will be unable to authenticate for up to two hours during this window, however the service should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:38 BST
Platform Maintenance Apr 29, 00:00 - Apr 30, 05:00 BST
Our engineers will be carrying out an upgrade to our Legacy Hosting platform during our maintenance window, 00:00 - 5:00, on 29/04/2017 and 30/04/2017.

Websites, databases, and email served by our Legacy Hosting Platform may see up to two hours of downtime during this window, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:34 BST
VoIP Platform Maintenance May 1, 00:00 - May 5, 05:00 BST
Our engineers will be carrying out an upgrade to our VoIP platform during the maintenance window of 00:00 - 5:00, between 01/05/2017 and 05/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:37 BST
Platform Maintenance May 6, 00:00 - Jun 7, 05:00 BST
Our engineers will be carrying out an upgrade to our servers during the maintenance window of 00:00 - 5:00, between 06/05/2017 and 07/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:40 BST
Cloud Platform Maintenance May 7, 00:00 - May 11, 05:00 BST
Our engineers will be carrying out an upgrade to a storage section of our Cloud Hosting platform during our scheduled maintenance window of 00:00 - 5:00, between the dates of 07/05/2017 and 11/05/2017.

Websites, databases, and email served by our Cloud Hosting Platform may see up to two hours of downtime during these windows, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:41 BST
Platform Maintenance May 11, 00:00 - May 12, 05:00 BST
Our engineers will be carrying out an upgrade to some of our hardware during the maintenance window of 00:00 - 5:00, between 11/05/2017 and 12/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Posted on Apr 24, 13:42 BST
System Metrics Month Week Day
www.gradwell.com website Uptime
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sip.gradwell.com Uptime
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Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.