All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to a scheduled work event our support teams will be unavailable from 17:00 on Friday 9th December.

Normal business hours will resume from 9:00 Saturday 10th December.

We wish everyone a very merry Christmas and a happy new year!
Posted on Dec 2, 13:35 GMT
System Metrics Month Week Day
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Past Incidents
Dec 2, 2016

No incidents reported today.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016
Resolved - We have received confirmation that this issue has been resolved and our testing and monitoring is showing inbound calls completing successfully.

We apologise for any inconvenience caused.

If you continue to experience issues please reboot your equipment and submit your details by email to support@gradwell.com if these persist.
Nov 24, 21:20 GMT
Identified - One of our upstream inbound number providers is currently investigating an issue with inbound calls connecting successfully.

Customers with affected numbers may see inbound calls failing to connect and silence heard when being dialled.

We are liaising with our upstream provider and will post further updates as they become available.

We apologise for any inconvenience caused.
Nov 24, 17:44 GMT
Nov 23, 2016
Completed - This maintenance was completed successfully.
Nov 23, 08:33 GMT
Scheduled - Our engineers will be carrying out an upgrade to a storage section of our platform during our maintenance window 00:00 - 5:00 26/11/16.

We do not anticipate any impact to service however all Gradwell services should be considered at risk for the duration of the maintenance window.

This status post will be updated following completion of this work.
Nov 15, 13:38 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 GMT
Scheduled - We have been notified of upstream maintenance that may affect Broadband and FttC services for a subset of Gradwell connectivity customers.

This work will be carried out during the maintenance window tonight between 23:00 and 06:00.

Customers may see a few minutes of connectivity disruption as this work is carried out however Broadband services should be considered at risk for the duration of this period.
Nov 22, 17:02 GMT
Nov 21, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.

Nov 19, 2016

No incidents reported.

Nov 18, 2016

No incidents reported.