Update - Our engineers are continuing to work on this incident.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. If you are missing or unable to access any specific applications or services please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this may cause.
May 15, 12:37 BST
Update - Our engineers are continuing to work on the full restoration on this server. Custom installations may still be unavailable.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status tomorrow morning.

Please accept our apologies for any inconvenience this may cause.
May 3, 17:05 BST
Update - Our engineers are continuing to work on the full restoration on this server. Custom installations may still be unavailable.

At this time we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1600.

Please accept our apologies for any inconvenience this may cause.
May 3, 12:32 BST
Identified - While work on this server continues, customers will now be able to log into the server and see any files stored here. Custom installations may still be unavailable.

Our engineers are still working on this, however we do not have an estimate as to how much longer the service will be degraded. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1800.

Please accept our apologies for any inconvenience this may cause.
May 2, 16:00 BST
Update - This incident is currently in progress.

At this time we do not have an estimate as to how much longer the server will be unreachable. We are working to return service as soon as possible. An update on the progress of this will be posted on this status by 1600.

We apologise for any inconvenience this issue may cause.
May 2, 14:05 BST
Investigating - Our engineers are currently investigating an issue with our customer-facing shell server, and will be taking it out of service as part of the emergency investigation.

The server in question is shell.gradwell.com or shell.gradwell.net.

At this time we do not have an estimate as to how long the server will be unreachable. We will endevour to return service as soon as possible, and an update on the progress of this will be posted on this status by 1300.

Please accept our apologies for any inconvenience this emergency work may cause.
May 2, 11:26 BST
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Gradwell team ? Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
May 22, 2017

No incidents reported today.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 16:09 BST
Update - This maintenance has been extended, to allow our engineers to perform additional firmware upgrades.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 15, 12:44 BST
Update - This maintenance has been extended, to alow our engineers ample time to complete the essential work.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 12, 15:29 BST
Scheduled - Our engineers will be carrying out an upgrade to some of our hardware during the maintenance window of 00:00 - 5:00, between 11/05/2017 and 12/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:42 BST
May 15, 2017
Completed - This maintenance completed successfully during this morning's maintenance window.

If you are experiencing any disruption to your services, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this essential maintenance may have caused. Thank you for choosing Gradwell as your trusted supplier.
May 15, 12:47 BST
Update - This maintenance has been extended, and will complete on the morning of 12/05/2017. The maintenance will be completed within the window of 0100 to 0500.

Websites, databases, and email served by our Cloud Hosting Platform may see up to two hours of downtime during this window, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
May 11, 13:43 BST
Scheduled - Our engineers will be carrying out an upgrade to a storage section of our Cloud Hosting platform during our scheduled maintenance window of 00:00 - 5:00, between the dates of 07/05/2017 and 11/05/2017.

Websites, databases, and email served by our Cloud Hosting Platform may see up to two hours of downtime during these windows, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:41 BST
May 14, 2017

No incidents reported.

May 13, 2017
Completed - The scheduled maintenance has been completed.
May 13, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 BST
Scheduled - Our engineers will be carrying out essential maintenance to our Cloud Hosting platform on Saturday the 13th of May, from 0100 to 0500.

This maintenance will not cause any service disruption, however any websites hosted on Gradwell Cloud should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this work may cause.
May 11, 10:05 BST
May 12, 2017

No incidents reported.

May 11, 2017
Completed - The scheduled maintenance has been completed.
May 11, 10:08 BST
Scheduled - Our engineers will be carrying out an upgrade to our servers during the maintenance window of 00:00 - 5:00, between 06/05/2017 and 07/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:40 BST
Completed - The scheduled maintenance has been completed.
May 11, 10:08 BST
Scheduled - Our engineers will be carrying out an upgrade to our VoIP platform during the maintenance window of 00:00 - 5:00, between 01/05/2017 and 05/05/2017.

This work will not inhibit expected use of the service; however, the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:37 BST
Completed - The scheduled maintenance has been completed.
May 11, 10:08 BST
Scheduled - Our engineers will be carrying out an upgrade to the servers that provide authentication to our Connectivity platform during our maintenance window, 00:00 - 5:00, on 29/04/2017 and 30/04/2017.

Broadband and FTTC lines will be unable to authenticate for up to two hours during this window, however the service should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:38 BST
Completed - The scheduled maintenance has been completed.
May 11, 10:06 BST
Scheduled - Our engineers will be carrying out an upgrade to our Legacy Hosting platform during our maintenance window, 00:00 - 5:00, on 29/04/2017 and 30/04/2017.

Websites, databases, and email served by our Legacy Hosting Platform may see up to two hours of downtime during this window, however the platform should be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause. This status post will be updated following completion of this work.
Apr 24, 13:34 BST
May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.

May 8, 2017
Resolved - The work to sync all mail has now completed. Customers should not have any remaining missing mail.

If you are still missing mail, or have any concerns regarding this work, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this incident may have caused.
May 8, 14:14 BST
Monitoring - Following work completed by our engineers, mail has been restored and will be available for download. Due to the high volume of mail this may take longer than usual.

If you are still missing mail by midday, please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this may cause.
May 8, 10:09 BST
Identified - Our engineers are continuing to work to restore the missing mail. Some customers may already see mail returning.

At this stage we do not have an timescale for full resolution. This status will be updated with further information by 11:00.

We apologise for any inconvenience this incident may cause.
May 8, 09:56 BST
Investigating - Our engineers are investigating reports of email 'missing' from our Cloud email hosting services. Customers may be missing email between November 2016 to May 2017.

This is being investigated as an urgent matter. An update will be posted on this status by 10:00, or when further information is available.

Please accept our apologies for any inconvenience this may cause.
May 8, 09:15 BST