All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - We are confident that this issue is fully resolved, and are therefore closing this status.

We will post a summary of the cause of the incident once an internal review has been completed. Please accept our apologies for any inconvenience caused.
Apr 18, 22:13 BST
Monitoring - We are now seeing call volumes return to normal, and outbound calls connect successfully. We are continuing to monitor call volumes and identify the cause.

Please accept our apologies for any inconvenience caused.
Apr 18, 16:18 BST
Investigating - We are currently investigating reports of outbound call failures across Gradwell hosted VoIP, SIP trunk, and IAX customers.

This is affecting calls into the Gradwell Support team. Please contact the team by email to support@gradwell.com as an alternative method.

We apologise for any inconvenience this may cause. This status will be updated with further information by 16:30.
Apr 18, 16:11 BST
Apr 17, 2018
Resolved - We have now received confirmation from our supplier that this has been resolved.
Please accept our apologies for any inconvenience caused.
Apr 17, 14:34 BST
Investigating - The Gradwell Support teams' inbound calls are currently affected by a service fault with our supplier. This may cause calls to the support team to intermittently fail.

While this incident is ongoing, please contact the support team by email to support@gradwell.com or partnersupport@gradwell.com.

We apologise for any inconvenience this may cause. This status will be updated with further information by 14:00.
Apr 17, 12:17 BST
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Completed - The scheduled maintenance has been completed.
Apr 13, 17:17 BST
Scheduled - Our engineers will be performing maintenance to the infrastructure supporting our Legacy Hosting and VoIP services between the dates of 16/02/2018 to 24/02/2018. Details on the maintenance being performed can be found below.

16/02/2018 22:00 to 23:00
No impact to services expected, however control panels, Gradwell VoIP, and Gradwell Legacy services should be considered at risk for the duration of the maintenance.

20/02/2018 22:00 to 23:00
No impact to services expected, however control panels, Gradwell VoIP, and Gradwell Legacy services should be considered at risk for the duration of the maintenance.

21/02/2018 22:00 to 00:00
Delivery of email may be delayed for up to 10 minutes during the maintenance window. Email delivery services should be considered at risk for the duration of the maintenance.

26/02/2018 19:00 to 20:00
Websites hosted on Gradwell Legacy services will be inaccessible for up to 10 minutes during this maintenance window. Databases serving Legacy websites should also be considered at risk for the duration of the maintenance.

We apologise for any inconvenience this essential maintenance may cause.
Feb 12, 13:45 GMT
Completed - The scheduled maintenance has been completed.
Apr 13, 17:16 BST
Scheduled - Due to an internal meeting, our Support teams will be working at reduced capacity between 15:00 and 16:00 today.

Please contact the support team by email to support@gradwell.com for the duration of this maintenance, and our support team will respond as soon as they can.

We apologise for any inconvenience this may cause.
Apr 13, 14:33 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 17:16 BST
Scheduled - Due to internal training, our Customer Services team is working at reduced capacity for days 14/02/2018 and 16/02/2018. Customers trying to contact the team may see longer wait times before calls are answered or tickets are solved.

We apologise for any inconvenience this may cause.
Feb 14, 09:51 GMT
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.