All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
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Past Incidents
Mar 23, 2017

No incidents reported today.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017
Resolved - Following remedial work completed by our engineers we now believe this issue to be resolved.

If you are still experiencing issues with your service, please reboot any local equipment including VoIP phones and routers. If this does not resolve the issues please contact our support team on 01225 800888 or support@gradwell.com.

Once again we apologise unreservedly for any inconvenience this incident may have caused.
Mar 20, 12:09 GMT
Identified - Our engineers are currently working to resolve this issue. The incident is not affecting all services as initially believed, it will only be affecting customers who register their devices using our NAT proxy.

A further update will be posted by 12:15. We apologise for any inconvenience this incident may cause.
Mar 20, 11:59 GMT
Investigating - We are currently investigating reports of issues making and receiving calls, and errors registering VoIP phones with our service.

Customers will not be able to make or receive calls. An update will be posted on this status by 12:15.

Please accept our apologies for any inconvenience this incident causes.
Mar 20, 11:54 GMT
Resolved - This incident is now resolved, and we can see calls completing successfully.

Once we have completed a full investigation a Reason for Outage report will be posted to this status.

If you are still experiencing issues with your service, please reboot any local equipment including VoIP phones and routers. If this does not resolve the issues please contact our support team on 01225 800888 or support@gradwell.com.

Once again we apologise unreservedly for any inconvenience this incident may have caused.
Mar 20, 10:42 GMT
Monitoring - Following work completed by our engineers we now believe this incident to be resolved. This status will remain open for monitoring purposes.

Please accept our apologies for any inconvenience this incident may have caused.
Mar 20, 10:19 GMT
Identified - Our engineers have identified the potential cause of the incident and are working to resolve it.

A further update will be posted to our status page by 10:15.

We apologies for any inconvenience this incident may cause.
Mar 20, 10:01 GMT
Investigating - Our engineers are currently investigating reports of VoIP service disruption. Customers may see inbound and outbound calls failing.

This issue will be affecting all VoIP services, including IAX and SIP trunks.

Please accept our apologies for any inconvenience this incident may cause. This status will be updated by 10:00 with further information.
Mar 20, 09:48 GMT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017
Postmortem - Read details
Mar 17, 11:49 GMT
Resolved - This incident has been resolved.
Mar 14, 12:50 GMT
Update - Our engineers have performed some emergency maintenance to fix this issue, and our testing shows it to be resolved.

If you continue to have trouble with your outbound IAX calls, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this incident may have caused.
Mar 14, 12:50 GMT
Investigating - We are currently investigating reports of intermittent outbound IAX call failures.

Customers affected will see silent calls out, however on re-attempting the call it may go through. The matter is being investigated as an urgent matter, and an update will be posted here by 13:00.

Please accept our apologies for any inconvenience this may cause.
Mar 14, 12:29 GMT
Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017

No incidents reported.