All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Feb 24, 2017

No incidents reported today.

Feb 23, 2017
Postmortem - Read details
Feb 23, 14:31 GMT
Resolved - This incident has been resolved.
Feb 23, 11:20 GMT
Monitoring - To improve our current voicemail management facilities, our engineers have fixed a bug whereby voicemail messages left on a Hunt Group did not notify the members of said Hunt Group. This means that extensions will now show a Message Waiting Indicator if a voicemail message is left on any hunt group the extension is a member of.

Please accept our apologies for any confusion this has caused. We believe this is a positive change, as it will improve use of voicemail moving forward, however we do appreciate that the lack of communication regarding the change has made this less than clear.

To clear or listen to a voicemail message left on the extension itself, please dial *1 from your handset.

To clear or listen to a voicemail message left on a hunt group, please dial 185 from any Gradwell-registered handset. Once dialed, you will need to enter the full 7-digit Hunt Group number, and the Hunt Group PIN. You can find this PIN on the control panel, in the Hunt Group's settings.
Alternatively, you can log on to the control panel directly to manage all voicemail messages in one place. For guides and assistance in doing so please see our Knowledgebase at https://support.gradwell.com/

If you need further assistance with this please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for the confusion this change has caused.
Feb 23, 10:37 GMT
Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - Further monitoring has confirmed that the work completed by our engineers has resolved this issue. We have not seen any further failed calls.

If you continue to have call failures, please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this incident may have caused.
Feb 13, 12:14 GMT
Monitoring - Following work completed by our engineers we can see the servers are now handling calls correctly.

If you continue to have issues with your calls, please reboot local equipment and contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for the incident.
Feb 13, 11:25 GMT
Investigating - Our support team is investigating reports of outbound IAX calls intermittently failing to connect.

This is being investigated by our engineers as an urgent issue. An update will be posted within the next 30 minutes.

We apologise for any inconvenience this issue may cause.
Feb 13, 11:13 GMT
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.