Update - Work to resolve this incident is still ongoing.

A further update will be post on 22/10/2017, before 10am. We apologise for any inconvenience this may cause.
Oct 21, 16:44 BST
Update - Work to resolve this incident is still ongoing. A further update will be post by 13:00.

Please accept our apologies for any inconvenience this may cause.
Oct 21, 11:21 BST
Identified - Customers are unable to log in to webmail though their control panel. This has been raised to our engineers for resolution.

An update will be post on this status by 11:00. Please accept our apologies for any inconvenience this may cause.
Oct 21, 09:28 BST
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gradwell Cloud Platform Maintenance Oct 17, 18:00 - Oct 20, 06:00 BST
Update - This maintenance has been extended. Further work will be carried out tonight between 18:00 and 06:00.

This maintenance will cause minimal disruption to services. Customers may see email and websites hosting go offline for several minutes during the maintenance window. All services should be considered 'at risk' for the duration of the maintenance.

Please accept our apologies for any inconvenience this may cause.
Oct 19, 09:50 BST
Scheduled - Our engineers will be performing essential maintenance to the Gradwell Cloud platform between 17/10/2017 and 19/10/2017, from 18:00 to 06:00 each night.

This maintenance will cause minimal disruption to services. Customers may see email and websites hosting go offline for several minutes during the maintenance window. All service should be considered 'at risk' for the duration of the maintenance.

Please accept our apologies for any inconvenience this may cause.
Oct 17, 11:06 BST
VoIP Platform Maintenance Oct 21, 20:00-23:00 BST
We will be performing essential maintenance to our VoIP network between 20:00 and 23:00 on 21/10/2017.

Customers may see a delay in response for phone registration requests for the duration of the maintenance. The maintenance will not cause existing phone registrations to disconnect.

We apologise for any inconvenience this may cause.
Posted on Oct 17, 11:11 BST
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Oct 20, 2017

No incidents reported.

Oct 19, 2017
Resolved - Our monitoring has shown no further issues with this service, and as a result this status will be closed.

f you are still experiencing issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

We apologise for any inconvenience this may have caused.
Oct 19, 10:19 BST
Monitoring - Following work completed by our engineers we now believe this incident to be resolved.

If you are still experiencing issues with your service please contact our support team on 01225 800888 or support@gradwell.com.

Please accept our apologies for any inconvenience this may have caused.
Oct 19, 09:21 BST
Investigating - We are currently investigating reports of customer on our Gradwell Cloud email service being unable to send email. The delivery of email is working correctly, only outbound email is affected.

This status will be updated with further information by 10:30am. Please accept our apologies for any inconvenience this may cause.
Oct 19, 09:06 BST
Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.