This incident is now resolved, and we can see calls completing successfully.
Once we have completed a full investigation a Reason for Outage report will be posted to this status.
If you are still experiencing issues with your service, please reboot any local equipment including VoIP phones and routers. If this does not resolve the issues please contact our support team on 01225 800888 or firstname.lastname@example.org
Once again we apologise unreservedly for any inconvenience this incident may have caused.
Mar 20, 10:42 GMT
Following work completed by our engineers we now believe this incident to be resolved. This status will remain open for monitoring purposes.
Please accept our apologies for any inconvenience this incident may have caused.
Mar 20, 10:19 GMT
Our engineers have identified the potential cause of the incident and are working to resolve it.
A further update will be posted to our status page by 10:15.
We apologies for any inconvenience this incident may cause.
Mar 20, 10:01 GMT
Our engineers are currently investigating reports of VoIP service disruption. Customers may see inbound and outbound calls failing.
This issue will be affecting all VoIP services, including IAX and SIP trunks.
Please accept our apologies for any inconvenience this incident may cause. This status will be updated by 10:00 with further information.
Mar 20, 09:48 GMT