All Systems Operational
Voice & Calls Services Operational
Multi User VoIP ? Operational
Outbound SIP Trunking ? Operational
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
Connectivity Operational
Fibre line Operational
EFM Operational
ADSL Broadband Operational
FTTC Operational
Phone lines Operational
Gradwell Cloud & Hosting Operational
Gradwell Cloud Email Hosting ? Operational
Gradwell Cloud Web Hosting Operational
Gradwell LINUX Email Hosting ? Operational
Gradwell LINUX Web Hosting Operational
DNS Services Operational
Office 365 Services Operational
Gradwell Plesk Hosting Operational
Portals and Website Operational
Gradwell customer control panels ? Operational
Gradwell website Operational
Billing Services Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
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Past Incidents
Mar 30, 2017
Completed - Our engineers completed this maintenance work last night, however the changes were rolled back due to an error with a third party supplier. This will not have caused any disruption to services beyond a momentary drop in connection.

We apologise for any inconvenience this maintenance may have caused.
Mar 30, 10:22 BST
Scheduled - Our engineers will be performing essential maintenance to our network during the early hours of 30/03/2017. This work will be completed between midnight and 0600.

Broadband circuits may see several brief drops in connection while the connection is re-established.

We apologise for any inconvenience this may cause. If you are still experiencing loss of service at the end of the window please reboot local equipment before contacting our support team.
Mar 27, 11:01 BST
Completed - Our engineers completed this maintenance work successfully, with no errors observed.
Please contact the support team if you have any difficulty with your services.

We apologise for any inconvenience this maintenance may have caused.
Mar 30, 09:16 BST
Scheduled - Our engineers will be carrying out a version upgrade to our Cloud platform between 21:00 - 03:00 29/03/2017.

Customers may have intermittent access to the Gradwell Cloud control panel for the duration of the maintenance window. In addition, websites hosted on the Cloud platform may be inaccessible for approximately 15 minutes.

The following services will not be affected but should be considered at risk for the duration of the maintenance window:
• Email access.
• Microsoft Exchange Email services.
• Office 365 services.
• Lync services.

This status post will be updated following completion of this work.
Mar 27, 10:58 BST
Mar 29, 2017

No incidents reported.

Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017
Postmortem - Read details
Mar 24, 16:15 GMT
Resolved - Following remedial work completed by our engineers we now believe this issue to be resolved.

If you are still experiencing issues with your service, please reboot any local equipment including VoIP phones and routers. If this does not resolve the issues please contact our support team on 01225 800888 or support@gradwell.com.

Once again we apologise unreservedly for any inconvenience this incident may have caused.
Mar 20, 12:09 GMT
Identified - Our engineers are currently working to resolve this issue. The incident is not affecting all services as initially believed, it will only be affecting customers who register their devices using our NAT proxy.

A further update will be posted by 12:15. We apologise for any inconvenience this incident may cause.
Mar 20, 11:59 GMT
Investigating - We are currently investigating reports of issues making and receiving calls, and errors registering VoIP phones with our service.

Customers will not be able to make or receive calls. An update will be posted on this status by 12:15.

Please accept our apologies for any inconvenience this incident causes.
Mar 20, 11:54 GMT
Postmortem - Read details
Mar 24, 16:13 GMT
Resolved - This incident is now resolved, and we can see calls completing successfully.

Once we have completed a full investigation a Reason for Outage report will be posted to this status.

If you are still experiencing issues with your service, please reboot any local equipment including VoIP phones and routers. If this does not resolve the issues please contact our support team on 01225 800888 or support@gradwell.com.

Once again we apologise unreservedly for any inconvenience this incident may have caused.
Mar 20, 10:42 GMT
Monitoring - Following work completed by our engineers we now believe this incident to be resolved. This status will remain open for monitoring purposes.

Please accept our apologies for any inconvenience this incident may have caused.
Mar 20, 10:19 GMT
Identified - Our engineers have identified the potential cause of the incident and are working to resolve it.

A further update will be posted to our status page by 10:15.

We apologies for any inconvenience this incident may cause.
Mar 20, 10:01 GMT
Investigating - Our engineers are currently investigating reports of VoIP service disruption. Customers may see inbound and outbound calls failing.

This issue will be affecting all VoIP services, including IAX and SIP trunks.

Please accept our apologies for any inconvenience this incident may cause. This status will be updated by 10:00 with further information.
Mar 20, 09:48 GMT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.