All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking   ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking   ? Operational
Inbound SIP trunking   ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking   ? Operational
Email2Fax   Operational
Fax2Email   Operational
Gradwell Mobile   Operational
Single User VoIP   ? Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line   Operational
90 days ago
100.0 % uptime
Today
EFM   Operational
ADSL Broadband   Operational
FTTC   Operational
90 days ago
100.0 % uptime
Today
Phone lines   Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud & Hosting Operational
90 days ago
99.99 % uptime
Today
Gradwell Cloud Email Hosting   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell Cloud Web Hosting   Operational
90 days ago
99.97 % uptime
Today
Gradwell LINUX Email Hosting   ? Operational
Gradwell LINUX Web Hosting   Operational
DNS Services   Operational
Office 365 Services   Operational
90 days ago
100.0 % uptime
Today
Gradwell Plesk Hosting   Operational
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels   ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website   Operational
Gradwell team   ? Operational
Billing Services Operational
Zuora Production API   Operational
Zuora Production Integrations   Operational
Web Services (for Voicemail and Call Recording) Operational
AWS ec2-eu-west-1   Operational
AWS s3-eu-west-1   Operational
AWS ec2-eu-central-1   Operational
AWS s3-eu-central-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.gradwell.com website Uptime
Fetching
sip.gradwell.com Uptime
Fetching
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - This incident has been resolved.
Jan 16, 22:16 GMT
Monitoring - Our engineers have resolved this issue, and are currently working with the Gradwell Cloud platform architects to identify the cause and prevent recurrence.

Inbound and outbound mail during this period will have been queued by our servers, and will be delivered. Delivery may take up to two hours. If you believe there is still mail outstanding after this period please contact support on 01225 800888 or support@gradwell.com

We apologise for any inconvenience this may have caused.
Jan 16, 15:27 GMT
Investigating - We are currently investigating reports of mail not being received or sent through our Gradwell Cloud services.

This will be affecting Gradwell Cloud email accounts using IMAP and POP3. Customers on Office 365 or Hosted Exchange services are not affected.

We apologise for any inconvenience this may cause. An update will be post by 16:30.
Jan 16, 15:06 GMT
Resolved - Calls are now routing to our sales team as expected. The team can be contacted on 01225 800808 and 01225800800.

We apologise for any inconvenience this may have caused.
Jan 16, 12:02 GMT
Investigating - We are currently investigating reports of the Gradwell Sales teams' phone numbers routing incorrectly.

Please contact the sales team on sales@gradwell.com while we resolve this error. We apologise for any inconvenience this may cause.
Jan 16, 10:07 GMT
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Completed - The scheduled maintenance has been completed.
Jan 12, 22:23 GMT
Verifying - Our planned switch of the gradwell.com's DNS servers has been made successfully and is now propagating.
Jan 12, 21:13 GMT
Scheduled - We will be performing essential maintenance to our network between 22:00 and 06:00 tonight, 12/01/2018.

This maintenance is not expected to cause disruption to live services, however the following services should be considered at risk for the duration of the maintenance window:
- VoIP phone registration
- SIP and IAX trunk registration
- Connection to Gradwell websites, including customer facing control panels

We apologise for any inconvenience this may cause.
Jan 12, 15:10 GMT
Jan 11, 2018
Postmortem - Read details
Jan 19, 10:25 GMT
Resolved - Our monitoring has confirmed that this incident has been fully resolved, as such this status is being closed.

We will be continuing internal investigations into the cause of the incident, any findings will be post on this status upon completion.

Again we apologise for any inconvenience this may have caused.
Jan 11, 12:46 GMT
Monitoring - We have now received confirmation that calls are routing as expected.

If you are still experiencing issues with your calls please contact our support team by email to support@gradwell.com with details of the call behaviour.

Please accept our apologies for any inconvenience this may have caused.
Jan 11, 11:52 GMT
Identified - Our upstream supplier has confirmed that they have identified the cause of the incident, and are continuing to investigate internally.

A further update will be post as soon as information is available. Please accept our apologies for any inconvenience this may cause.
Jan 11, 11:40 GMT
Investigating - We are currently investigating reports of inbound call disruption to numbers ported from BT. Customers with ported numbers may be experiencing inbound call failures or disruption.

If you are currently experiencing call disruption, please contact our support team by email to support@gradwell.com with the following information:
1. Your customer ID number
2. The numbers(s) affected
3. Any examples of calls that have not connected, including the originating caller number and time of the call.

This incident has been reported to our upstream supplier, and we are currently working with them to resolve. We apologise for any inconvenience this may cause.
Jan 11, 11:26 GMT
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.