Our engineers have successfully resolved the errors syncing DNS zone files. Any records added to the control panel since the errors first began will update without further interaction.
If you are still experiencing issues with your DNS, please contact our support team on 01225 800888 or support@gradwell.com.
Please accept our sincere apologies for the inconvenience this incident has caused.
Posted Aug 16, 2017 - 11:47 BST
Update
Work completed overnight has not resolved issues with DNS updates not syncing. Further work on the platform will be carried out today, and additional maintenance will be performed in the maintenance window tonight.
We apologise for any inconvenience this may cause. This status will be updated when more information is available.
Posted Aug 16, 2017 - 09:40 BST
Identified
Work to resolve DNS resolution errors has identified the cause of the issue. To resolve this, emergency maintenance will be carried out tonight between the hours of 20:00 and 01:00.
Please accept our apologies for any inconvenience this may cause.
Posted Aug 15, 2017 - 15:40 BST
Investigating
Our engineers are currently performing emergency maintenance to resolve errors seen on Gradwell Cloud nameservers. This work will place website resolution at risk. Customers may see their websites go offline for several minutes.
We apologise for any inconvenience this may cause. This status will be updated when more information is available.