Intermittent Outbound Call Failures

Incident Report for Gradwell Communications Ltd

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 18:05 GMT

Monitoring

Hello,

We have identified the problem and all calls to mobiles are passing successfully.

Please accept our sincere apologies for the inconvenience caused.

Posted Nov 17, 2021 - 17:53 GMT

Investigating

Hello,

We are currently investigating outbound call failures to mobiles. We are investigating this as a priority and will update you at 6pm.

Kind Regards,
Lisa

Posted Nov 17, 2021 - 17:41 GMT

This incident affected: Voice & Calls Services (Multi User VoIP, Outbound SIP Trunking, Outbound IAX Trunking, Single User VoIP, Wave).