Disaster Recovery Testing 28/09/25

Scheduled for Sep 28, 05:00 - 08:00 BST

Scheduled

Between 5am & 8am on 28/09/25, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.
 
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active. 
  
Which services will be affected? 
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 9am please contact the support team for assistance. 
  
Do I need to do anything to get ready for this? 
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
   
Please accept our apologies for any inconvenience this essential testing may cause. 

Kind regards,
Gradwell Support

Posted Aug 29, 2025 - 14:56 BST

This scheduled maintenance affects: Portals and Website (Gradwell customer control panels, Gradwell website, Gradwell team) and Voice & Calls Services (Multi User VoIP, Wave, Outbound SIP Trunking, Inbound SIP trunking, Hosted 3CX Server, GCX, Teams Direct Routing, Inbound IAX Trunking, Outbound IAX Trunking, Email2Fax, Fax2Email, Gradwell Mobile, Single User VoIP, DNS Services, International Phone Numbers).