Loss of Service on Broadband Connections

Incident Report for Gradwell Communications Ltd

Resolved

This incident has been resolved.

Posted Oct 18, 2023 - 15:53 BST

Monitoring

Hello,

Our upstream supplier has confirmed their traffic graphs showed an initial drop in traffic over their network around 11:50 this morning, as of 12:10 traffic levels have been observed as starting to return to normal.

Please re-test and report to our support teams if you are still having issues.

Please accept our sincerest apologies for the inconvenience caused.

Posted Oct 18, 2023 - 12:19 BST

Investigating

Hello,

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:00

Posted Oct 18, 2023 - 12:13 BST

This incident affected: Connectivity (ADSL Broadband, FTTC).